Tidio and Freshchat (Freddy AI) are AI customer support platforms designed to deflect support tickets and improve customer service efficiency. Tidio offers a tiered pricing model starting from a free plan with 50 conversations, scaling up to Lyrio AI with 200 conversations, and a customizable Tidio+ plan. The cost per 1,000 tickets or chats is $749+. Tidio features human handover and comprehensive analytics and insights, but it does not include an AI email assistant. However, it does support email lead capture.
Freshchat (Freddy AI), on the other hand, provides a more cost-effective solution at $105 per 1,000 tickets or chats. The platform offers several usage tiers, including a free plan with unspecified limits, and paid plans like Growth, Pro, and Enterprise, which provide 2,000, 3,000, and 5,000 bot sessions per month, respectively. Similar to Tidio, Freshchat includes human handover and analytics/insights, but lacks an AI email assistant. It also supports email lead capture. Overall, Freshchat's pricing and session limits may appeal to businesses looking for a more scalable and budget-friendly option.
| Feature | Tidio | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | $105 | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Tidio, Freshchat (Freddy AI), and My AskAI, particularly aimed at deflecting support tickets. Each platform offers unique capabilities and pricing structures, which will be examined in detail.
All three platforms—Tidio, Freshchat (Freddy AI), and My AskAI—offer AI customer support features designed to handle and deflect customer queries efficiently. These features are essential for reducing the workload on human support agents and improving response times.
Tidio, Freshchat (Freddy AI), and My AskAI all provide AI features specifically designed to assist support agents. These features help in automating routine tasks, providing instant responses, and offering suggestions to agents, thereby enhancing productivity.
When comparing the cost per 1,000 tickets or chats, My AskAI is the most economical at $99, followed by Freshchat (Freddy AI) at $105. Tidio is significantly more expensive, starting at $749. This makes My AskAI a cost-effective solution for businesses looking to leverage AI for customer support.
Tidio offers three usage tiers: a free plan for up to 50 conversations, Lyrio AI for 200 conversations, and a custom plan under Tidio+. Freshchat (Freddy AI) provides four tiers: Free, Growth with 2,000 bot sessions per month, Pro with 3,000 sessions, and Enterprise with 5,000 sessions. My AskAI also has three tiers: Essentials for 200 conversations per month, Pro for 1,000 conversations, and Enterprise with unlimited conversations. Beyond the limits, My AskAI charges $0.10 per conversation, providing flexibility and scalability.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to human agents when necessary. This feature is crucial for maintaining high-quality customer support and resolving issues that require human intervention.
Tidio, Freshchat (Freddy AI), and My AskAI all offer conversation analytics and insights. These tools help businesses understand customer interactions, identify trends, and improve their support strategies based on data-driven insights.
My AskAI stands out by offering an AI Email Assistant, a feature not available in Tidio or Freshchat (Freddy AI). This capability allows My AskAI to assist with email-based customer support, extending its utility beyond chat-based interactions.
All platforms support email lead capture, helping businesses gather customer information and generate leads through their AI chat interfaces. This feature is essential for converting website visitors into potential customers.
While Tidio and Freshchat (Freddy AI) do not specify content limits, My AskAI offers unlimited webpages and documents across all its plans. This ensures that businesses can integrate extensive knowledge bases without worrying about hitting content limits.
Tidio and Freshchat (Freddy AI) each support one chatbot or agent. My AskAI offers more flexibility with the Essentials and Pro plans supporting one chatbot (with two modes: public and private) and the Enterprise plan supporting unlimited chatbots.
Freshchat (Freddy AI) is the only platform among the three that offers a hosted help center. This feature allows businesses to create a centralized knowledge base for customer self-service, reducing the need for direct support interactions.
Both Tidio and Freshchat (Freddy AI) feature a chatbot flow builder, enabling businesses to design custom interaction flows. My AskAI does not offer this feature, focusing instead on its robust integration and AI capabilities.
Tidio integrates with websites, manually added content, and files (available only for Tidio+). Freshchat (Freddy AI) does not specify its content integrations. My AskAI supports a wide range of integrations, including websites, various file types, and popular platforms like Google Drive, Notion, Confluence, and more, making it highly versatile for content management.
Tidio and Freshchat (Freddy AI) offer integrations through their respective marketplaces. My AskAI provides extensive integration options, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and many more, making it highly adaptable to different business environments.
All three platforms are GDPR compliant, ensuring they meet essential data protection standards. Freshchat (Freddy AI) also boasts SOC-2 compliance, which Tidio and My AskAI do not currently offer.
Tidio offers varying levels of support based on the plan, with higher tiers receiving more comprehensive support options. Freshchat (Freddy AI) provides consistent support across all tiers, including email, chat, community, and knowledge base access. My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority support including video, and Enterprise providing dedicated Slack and Success Manager support.
Tidio uses Claude (Anthropic AI) and in-house models across its plans. Freshchat (Freddy AI) does not specify its AI models. My AskAI leverages GPT-4o across all plans, with the Enterprise plan also supporting Claude and Gemini, offering advanced AI capabilities.
All three platforms provide API access, allowing businesses to integrate their AI customer support solutions with other systems and customize their functionalities as needed.
In summary, while Tidio and Freshchat (Freddy AI) offer robust AI customer support features, My AskAI stands out with its cost-effective pricing, extensive integration options, and unique features like the AI Email Assistant. These factors make My AskAI a compelling choice for businesses looking to enhance their customer support with advanced AI capabilities.
