Tidio and Drift are AI customer support platforms designed to help businesses deflect support tickets and streamline customer interactions. Tidio offers a range of pricing options starting with a free tier for up to 50 conversations, moving to the Lyrio AI tier for 200 conversations, and a customizable Tidio+ tier for larger needs, with pricing starting at $749 per 1,000 tickets/chats. Tidio includes features such as human handover, comprehensive analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Drift, on the other hand, does not provide specific pricing details, instead offering pricing on application (POA). It also supports human handover and email lead capture but lacks analytics and insights capabilities and an AI email assistant. While both platforms aim to deflect support tickets efficiently, Tidio provides more transparency in pricing and includes analytics, which could be a crucial factor for businesses looking to measure and optimize their customer support performance.
| Feature | Tidio | Drift | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | POA | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | Drift pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | FAQs Customer Interactions Product and Service Information Feedback Loops | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Drift marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Premium - 12/5 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Advanced - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources Enterprise - 24/7 customer support, Dedicated Customer Success Manager, Recurring Meetings, Strategy Sessions, Executive Business Reviews, Sales User Training, Access To Technical Support & Live Chat, and Access To On-Demand Resources | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Fine-tuned OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Tidio, Drift, and My AskAI. Each platform offers various tools aimed at deflecting support tickets through AI-driven solutions. My AskAI can be integrated within Tidio or Drift, providing an additional layer of functionality.
Both Tidio and Drift offer AI customer support features. Tidio enhances its offering with AI features designed for support agents, a capability that Drift lacks. My AskAI also provides AI features for support agents, making it a versatile addition to either platform.
Tidio's AI pricing starts at $749 per 1,000 tickets/chats, while Drift's pricing is provided on request. My AskAI stands out with a competitive price of $99 per 1,000 tickets/chats, making it a cost-effective option for businesses.
Tidio offers three usage tiers: Free (50 conversations), Lyrio AI (200 conversations), and Tidio+ (custom conversations). Drift does not publicly provide usage tiers. My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with additional charges of $0.10 per conversation beyond limits.
All three platforms—Tidio, Drift, and My AskAI—support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Tidio and My AskAI provide conversation analytics and insights, a feature that Drift lacks. This capability allows businesses to gain valuable insights into customer interactions and improve their support strategies.
My AskAI offers an AI email assistant, a feature not available in either Tidio or Drift. This functionality can significantly enhance email support efficiency.
All three platforms—Tidio, Drift, and My AskAI—offer email lead capture capabilities, helping businesses to generate and manage leads effectively.
Tidio and Drift do not specify content limits. My AskAI provides unlimited webpages and documents across all its tiers, with automatic updates, offering more flexibility and scalability.
Tidio allows for one chatbot/agent, while Drift does not provide this information. My AskAI offers one chatbot (with two modes: public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
None of the platforms—Tidio, Drift, or My AskAI—offer a hosted help center as part of their AI customer support features.
Both Tidio and Drift include a chatbot flow builder in their offerings. My AskAI does not provide this feature, focusing instead on other advanced capabilities.
Tidio integrates with websites, manually added content, and files (available only for Tidio+). Drift integrates with FAQs, customer interactions, product and service information, and feedback loops. My AskAI offers extensive integrations, including websites, various file types, Google Drive, No
