AI customer support agent features & capabilities compared: Tidio vs. Crisp

AI Customer Support Platforms: Tidio vs. Crisp vs. My AskAI

This analysis focuses on the AI customer support features of Tidio, Crisp, and My AskAI, which are designed to deflect support tickets and enhance customer interaction.

Offers AI Customer Support Features

All three platforms—Tidio, Crisp, and My AskAI—offer AI customer support features. These features are aimed at automating responses to common queries, thereby reducing the workload on human support agents.

Offers AI Features for Support Agents

Tidio, Crisp, and My AskAI all provide AI features that assist support agents. These tools help agents by suggesting responses or automating repetitive tasks, which can improve efficiency and response times.

AI Price Per 1,000 Tickets/Chats

Pricing varies significantly among the platforms. Tidio charges $749+ per 1,000 tickets/chats, while Crisp offers pricing on a POA (Price on Application) basis. My AskAI is the most cost-effective, with a rate of $99 per 1,000 tickets/chats.

Usage Tiers

Tidio offers a range of usage tiers, from a free plan with 50 conversations to custom plans under Tidio+. Crisp provides three tiers—Basic, Pro, and Unlimited—all without usage limits. My AskAI has three tiers: Essentials, Pro, and Enterprise, with specific conversation limits and an additional charge of $0.10 per conversation beyond these limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Tidio, Crisp, and My AskAI all offer conversation analytics and insights. These tools help businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Tidio or Crisp. This can be particularly useful for automating email responses and managing email-based support.

Email Lead Capture

All three platforms—Tidio, Crisp, and My AskAI—include email lead capture features, helping businesses gather and manage leads effectively.

Pricing Page

For detailed pricing information, you can visit the respective pricing pages: Tidio, Crisp, and My AskAI.

Content Limits

Tidio and Crisp do not specify content limits clearly, whereas My AskAI offers unlimited webpages and documents across all its tiers. This feature is updated automatically, ensuring continuous content availability.

Number of Chatbots/Agents

Tidio offers one chatbot, while Crisp does not specify the number of chatbots/agents. My AskAI provides one chatbot in the Essentials and Pro plans, with unlimited chatbots/agents available in the Enterprise plan.

Hosted Help Centre

Crisp is the only platform among the three that offers a hosted help center, providing a centralized location for customer support resources.

Chatbot Flow Builder

Both Tidio and Crisp feature a chatbot flow builder, allowing businesses to design custom chatbot interactions. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Tidio and Crisp integrate with various platforms for content and knowledge management. My AskAI supports a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Tidio and Crisp offer various end-user integrations through their respective marketplaces. My AskAI provides integrations with multiple platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, ensuring seamless connectivity with existing tools.

GDPR Compliance

All three platforms—Tidio, Crisp, and My AskAI—are GDPR compliant, ensuring that customer data is handled securely and in accordance with regulations.

SOC-2 Compliance

None of the platforms—Tidio, Crisp, or My AskAI—are SOC-2 compliant.

Support

Support options vary among the platforms. Tidio offers email and live chat support, with additional services for higher tiers. Crisp provides chat and email support across all plans. My AskAI offers web and email support in the Essentials plan, with priority support and a success manager available in higher tiers.

AI Models Available

Tidio uses Claude (Anthropic AI) and in-house models. Crisp's AI models are not specified, but the Unlimited plan includes GPT-4. My AskAI offers GPT-4o in the Essentials and Pro plans, with a choice of GPT-4o, Claude, or Gemini in the Enterprise plan.

API Access

All three platforms—Tidio, Crisp, and My AskAI—provide API access, allowing businesses to integrate their AI customer support solutions with other systems.

Conclusion

In summary, while Tidio and Crisp offer robust AI customer support features, My AskAI provides a more cost-effective solution with additional benefits such as an AI email assistant and extensive integration options. This makes My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.