Tidio and Crisp are AI customer support platforms designed to enhance customer service by deflecting support tickets through automated interactions. Tidio offers a tiered pricing model starting with a free plan for up to 50 conversations, a Lyrio AI plan for 200 conversations, and a customizable Tidio+ plan. The cost for handling 1,000 tickets/chats is $749 or more. Tidio includes features such as human handover, analytics and insights, and email lead capture, but it does not provide an AI email assistant.
Crisp, on the other hand, offers a pricing model that is based on a price on application (POA) for 1,000 tickets/chats, with no usage limits across its Basic, Pro, and Unlimited tiers. Similar to Tidio, Crisp supports human handover, analytics and insights, and email lead capture, but also lacks an AI email assistant. Both platforms provide robust tools for managing customer interactions, though their pricing structures and usage tiers differ, catering to various business needs and scales.
| Feature | Tidio | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | POA | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Tidio, Crisp, and My AskAI, which are designed to deflect support tickets and enhance customer interaction.
All three platforms—Tidio, Crisp, and My AskAI—offer AI customer support features. These features are aimed at automating responses to common queries, thereby reducing the workload on human support agents.
Tidio, Crisp, and My AskAI all provide AI features that assist support agents. These tools help agents by suggesting responses or automating repetitive tasks, which can improve efficiency and response times.
Pricing varies significantly among the platforms. Tidio charges $749+ per 1,000 tickets/chats, while Crisp offers pricing on a POA (Price on Application) basis. My AskAI is the most cost-effective, with a rate of $99 per 1,000 tickets/chats.
Tidio offers a range of usage tiers, from a free plan with 50 conversations to custom plans under Tidio+. Crisp provides three tiers—Basic, Pro, and Unlimited—all without usage limits. My AskAI has three tiers: Essentials, Pro, and Enterprise, with specific conversation limits and an additional charge of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Tidio, Crisp, and My AskAI all offer conversation analytics and insights. These tools help businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in Tidio or Crisp. This can be particularly useful for automating email responses and managing email-based support.
All three platforms—Tidio, Crisp, and My AskAI—include email lead capture features, helping businesses gather and manage leads effectively.
For detailed pricing information, you can visit the respective pricing pages:Tidio,Crisp, andMy AskAI.
Tidio and Crisp do not specify content limits clearly, whereas My AskAI offers unlimited webpages and documents across all its tiers. This feature is updated automatically, ensuring continuous content availability.
Tidio offers one chatbot, while Crisp does not specify the number of chatbots/agents. My AskAI provides one chatbot in the Essentials and Pro plans, with unlimited chatbots/agents available in the Enterprise plan.
Crisp is the only platform among the three that offers a hosted help center, providing a centralized location for customer support resources.
Both Tidio and Crisp feature a chatbot flow builder, allowing businesses to design custom chatbot interactions. My AskAI does not offer this feature.
Tidio and Crisp integrate with various platforms for content and knowledge management. My AskAI supports a wide range of integrations, including websites, files, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Tidio and Crisp offer various end-user integrations through their respective marketplaces. My AskAI provides integrations with multiple platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, ensuring seamless connectivity with
