AI customer support agent features & capabilities compared: Tidio vs. Conversica
Tidio and Conversica are AI customer support platforms designed to help businesses manage and deflect support tickets effectively. Tidio offers several usage tiers, including a free plan for up to 50 conversations, a Lyrio AI plan for up to 200 conversations, and a customizable Tidio+ plan. The pricing for Tidio starts at $749 per 1,000 tickets or chats. Key features of Tidio include human handover capabilities, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Conversica, on the other hand, structures its pricing based on consumption, with the exact cost provided upon request (POA). Like Tidio, Conversica includes human handover and analytics/insights in its feature set. However, Conversica distinguishes itself by also offering an AI email assistant in addition to email lead capture. This makes Conversica potentially more versatile for businesses looking for integrated email communication capabilities within their AI customer support framework.
Overall, both Tidio and Conversica provide robust AI-driven solutions for customer support, with Tidio offering more transparent pricing tiers and Conversica providing additional AI email functionalities.
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Full breakdown: All available features and pricing
| Feature | Tidio | Conversica | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | POA | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation |
Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | [Conversica pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) |
Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Conversica marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Overview
This analysis compares the AI customer support features of Tidio, Conversica, and My AskAI. Each platform aims to deflect support tickets through AI-driven solutions, offering various capabilities and pricing structures.
AI Customer Support Features
All three platforms—Tidio, Conversica, and My AskAI—offer AI customer support features designed to help reduce the load on human support agents by handling common queries and tasks.
AI Features for Support Agents
Each platform also provides AI features specifically designed to assist support agents. This includes capabilities like conversation analytics and insights, which can help agents better understand and manage customer interactions.
Pricing
Tidio offers AI customer support starting at $749 per 1,000 tickets/chats. Conversica's pricing is provided on request (POA), making it less transparent. My AskAI stands out with a significantly lower price of $99 per 1,000 tickets/chats, making it a cost-effective option.
Usage Tiers
Tidio offers multiple usage tiers, starting with a free plan for up to 50 conversations and scaling to custom plans under Tidio+. Conversica bases its pricing on consumption, without fixed tiers. My AskAI provides clear usage tiers: Essentials for 200 conversations per month, Pro for 1,000 conversations per month, and Enterprise for unlimited conversations, with a cost of $0.10 per conversation beyond these limits.
Human Handover
All three platforms support human handover, allowing complex queries to be escalated to human agents when necessary.
Conversation Analytics/Insights
Each platform includes conversation analytics and insights, providing valuable data on customer interactions and helping to optimize support processes.
AI Email Assistant
Conversica and My AskAI both offer AI email assistants, which can help manage and automate email communications. Tidio does not provide this feature.
Email Lead Capture
All three platforms offer email lead capture capabilities, aiding in the collection of customer information and potential leads.
Content Limits
Tidio and Conversica do not provide specific content limits, whereas My AskAI offers unlimited content limits across all its plans, covering webpages and documents.
Number of Chatbots/Agents
Tidio offers one chatbot per plan. Conversica's offering is based on consumption, without a fixed number. My AskAI provides one chatbot in Essentials and Pro plans, with two modes (public and private), and unlimited chatbots in the Enterprise plan.
Hosted Help Centre
None of the platforms offer a hosted help center as part of their AI customer support features.
Chatbot Flow Builder
Both Tidio and Conversica include a chatbot flow builder, enabling users to create custom conversation flows. My AskAI does not have this feature.
Integrations (Content/Knowledge)
Tidio supports content integration from websites, manual additions, and files (for Tidio+). Conversica integrates with company-specific data, FAQs, customer service logs, and more. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Tidio and Conversica offer integrations through their respective marketplaces. My AskAI supports a wide range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter (via Intercom/Zendesk).
Compliance
All three platforms are GDPR compliant. However, only Conversica is SOC-2 compliant, whereas Tidio and My AskAI are not.
Support
Tidio offers varying levels of support based on the plan, from email and help desk support to dedicated success managers and training sessions. Conversica's support details are not provided. My AskAI offers web and email support for Essentials, priority support for Pro, and additional Slack and success manager support for Enterprise.
AI Models Available
Tidio uses Claude (Anthropic AI) and in-house models across its plans. Conversica does not specify the AI models it uses. My AskAI utilizes GPT-4o for Essentials and Pro, with options for GPT-4o, Claude, and Gemini in the Enterprise plan.
API Access
Both Tidio and My AskAI offer API access, while Conversica does not provide information on this feature.
Conclusion
Tidio, Conversica, and My AskAI each bring unique strengths to the table in the realm of AI customer support. My AskAI stands out for its transparent and affordable pricing, extensive integrations, and unlimited content limits, making it a competitive option for businesses looking to implement AI-driven customer support solutions.
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