Tidio and Chatfuel are AI customer support platforms designed to automate responses and deflect support tickets. Tidio offers a tiered pricing model starting with a free plan for up to 50 conversations, followed by the Lyrio AI plan for 200 conversations, and a customizable Tidio+ plan. It charges $749+ per 1,000 tickets/chats. Tidio includes features such as human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant.
Chatfuel, on the other hand, provides a more cost-effective solution at $20 per 1,000 tickets/chats. It has different usage tiers based on the platform: Business and Enterprise plans for Facebook, Instagram, and WhatsApp, with 1,000 conversations per month for the Business plans and custom options for Enterprise. Chatfuel supports human handover and email lead capture but lacks analytics and insights, and it does not feature an AI email assistant. This positions Chatfuel as a more budget-friendly option with essential customer support functionalities, while Tidio offers more advanced analytics at a higher price point.
| Feature | Tidio | Chatfuel | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | $20 | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | Chatfuel pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Google Sheets ChatGPT Stripe Zapier JSON API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Google Sheets Hubspot Shopify Zapier CRM API Custom integration | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | ChatGPT (not specified) | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features of Tidio, Chatfuel, and My AskAI, with an emphasis on My AskAI's integration capabilities within Tidio and Chatfuel. The focus is on their ability to deflect support tickets and provide effective customer support.
All three platforms—Tidio, Chatfuel, and My AskAI—offer AI customer support features. This means they can automate responses to customer inquiries, helping to deflect support tickets and reduce the workload on human agents.
Tidio and My AskAI both offer AI features designed to assist support agents, such as AI-driven suggestions and automated workflows. Chatfuel, on the other hand, does not provide these features, focusing solely on customer-facing AI interactions.
The cost per 1,000 tickets/chats varies significantly among the platforms. Tidio charges $749+, Chatfuel offers a more budget-friendly option at $20, while My AskAI is priced at $99. This makes Chatfuel the most economical choice, but it lacks some advanced features that My AskAI provides.
Tidio offers a range of usage tiers from a free plan for 50 conversations to custom plans under Tidio+. Chatfuel's tiers are segmented by platform (Facebook/Instagram and WhatsApp) with both Business and Enterprise options. My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a cost of $0.10 per conversation beyond the limits.
All three platforms support human handover, enabling the transition from AI to human agents when necessary. This ensures a seamless customer experience when the AI cannot resolve an issue.
Tidio and My AskAI offer conversation analytics and insights, providing valuable data to improve customer interactions. Chatfuel does not offer these analytics features, which could be a limitation for businesses seeking to optimize their support operations.
My AskAI stands out by offering an AI email assistant, a feature not available in Tidio or Chatfuel. This can be particularly useful for managing email inquiries and automating responses.
All three platforms support email lead capture, enabling businesses to collect and manage leads effectively through their AI customer support systems.
For detailed pricing information, refer to the respective pricing pages:Tidio pricing,Chatfuel pricing, andMy AskAI pricing.
My AskAI offers unlimited content limits across all its tiers, which includes webpages and documents. Tidio and Chatfuel do not specify content limits, making My AskAI a more transparent choice in this regard.
My AskAI provides detailed information on the number of chatbots/agents per tier, with Essentials and Pro offering one chatbot (in two modes: public and private), and Enterprise offering unlimited chatbots. Tidio supports one chatbot, while Chatfuel does not specify this information.
None of the platforms offer a hosted help center, focusing instead on chatbot and AI-driven support.
Both Tidio and Chatfuel include a chatbot flow builder, allowing users to design custom interaction flows. My AskAI does not offer this feature, focusing on other advanced AI capabilities.
My AskAI provides extensive integrations with various content and knowledge platforms, including websites, files, Google Drive, Notion, Confluence, and more. Tidio and Chatfuel offer fewer integrations, with Tidio focusing on websites and files, and Chatfuel integrating with Google Sheets, ChatGPT, and a few other services.
My AskAI supports a wide range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and more. Tidio and Chatfuel offer fewer integrations, with Tidio providing a marketplace for various apps and Chatfuel supporting Google Sheets, HubSpot, and Shopify.
All three platforms are GDPR compliant, ensuring they meet data protection regulations. However, none of them are SOC-2 compliant.
Support options vary, with Tidio offering email and live chat support across its tiers, and additional services for Tidio+ users. Chatfuel provides personal account managers and bot-building services for its Enterprise users. My AskAI offers web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise users.
Tidio utilizes Claude (Anthropic AI) and in-house models across its tiers. Chatfuel integrates with ChatGPT, while My AskAI offers GPT-4o across all tiers, with additional options for Claude and Gemini at the Enterprise level.
All three platforms provide API access, enabling custom integrations and extended functionality.
In summary, My AskAI offers a robust set of features, particularly in terms of integrations, conversation analytics, and AI email assistance, making it a competitive choice for businesses looking to enhance their AI customer support capabilities. While Tidio and Chatfuel have their strengths, My AskAI provides a comprehensive and transparent offering that stands out in the market.
