AI customer support agent features & capabilities compared: Tidio vs. Chatbot
Tidio and Chatbot are AI customer support platforms designed to deflect support tickets through automated interactions. Tidio offers several usage tiers including a free tier for up to 50 conversations, a Lyrio AI tier for up to 200 conversations, and a customizable Tidio+ tier. The cost per 1,000 tickets or chats starts at $749. Key features include human handover capabilities, detailed analytics and insights, and email lead capture, although it does not provide an AI email assistant.
Chatbot, in contrast, provides a more cost-effective solution with a starting price of $85 per 1,000 tickets or chats. It offers multiple usage tiers including Starter for 1,000 valid chats per month, Team for 5,000, Business for 25,000, and a customizable Enterprise option. Like Tidio, Chatbot includes human handover, analytics, insights, and email lead capture, but also lacks an AI email assistant. This pricing and tier structure potentially makes Chatbot a more scalable solution for businesses with higher chat volumes.
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Full breakdown: All available features and pricing
| Feature | Tidio | Chatbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | $85 | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation |
Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | Chatbot pricing page | My AskAI pricing page |
| Content Limits | Not provided | 5,000 knowledge articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) |
Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews |
Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models |
Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Introduction
This analysis focuses on the AI customer support features of Tidio, Chatbot, and My AskAI, aiming to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs. My AskAI can be integrated with both Tidio and Chatbot, enhancing their functionalities.
AI Customer Support Features
All three platforms offer AI customer support features and tools for support agents. This includes automated responses, ticket deflection, and assistance in handling customer queries efficiently.
Pricing and Usage Tiers
Tidio's AI customer support pricing starts at $749+ per 1,000 tickets/chats, with multiple usage tiers including a free plan for up to 50 conversations. Chatbot's pricing is significantly lower at $85 per 1,000 valid chats, with tiers ranging from Starter (1,000 chats) to Enterprise (custom). My AskAI offers a competitive rate of $99 per 1,000 conversations, with three main tiers: Essentials, Pro, and Enterprise, and charges $0.10 per conversation beyond limits.
Human Handover and Analytics
All platforms provide human handover capabilities, ensuring seamless transition from AI to human support when needed. They also offer conversation analytics and insights, allowing businesses to monitor and improve their customer support performance.
AI Email Assistant
A unique feature of My AskAI is its AI Email Assistant, which is not available in Tidio or Chatbot. This feature can help automate email responses and capture leads more effectively.
Email Lead Capture
All three platforms support email lead capture, making it easier for businesses to gather customer information and follow up on potential leads.
Content Limits
Tidio does not provide specific content limits. Chatbot allows up to 5,000 knowledge articles, while My AskAI offers unlimited webpages and documents across all tiers, with automatic updates, providing greater flexibility and scalability.
Number of Chatbots/Agents
Tidio supports 1 chatbot/agent, whereas Chatbot's tiers range from 1 chatbot (Starter) to unlimited (Business and Enterprise). My AskAI offers 1 chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Hosted Help Centre and Chatbot Flow Builder
Chatbot offers a hosted help centre and a chatbot flow builder, features that are not available in Tidio or My AskAI. These tools can help businesses create structured support flows and centralized help resources.
Integrations (Content/Knowledge)
Tidio integrates with websites, manual content addition, and files (only in Tidio+). Chatbot supports websites, Zendesk, and internal documentation. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Tidio's integrations are available through its marketplace/app store. Chatbot integrates with various platforms like Facebook Messenger, WordPress, Shopify, Slack, and Zendesk. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and multiple chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance and Support
All platforms are GDPR compliant but not SOC-2 compliant. Tidio and Chatbot offer varying levels of support depending on the plan. My AskAI provides tiered support, with Essentials offering web and email support, Pro offering priority support including video, and Enterprise providing access to a success manager and Slack support.
AI Models and API Access
Tidio uses Claude (Anthropic AI) and in-house models across its plans. Chatbot employs its AI Assist model. My AskAI leverages GPT-4o in Essentials and Pro plans, with Enterprise clients having access to GPT-4o, Claude, and Gemini models. All platforms offer API access.
Conclusion
Each platform offers robust AI customer support features, with varying strengths in pricing, integrations, and unique capabilities like My AskAI's AI Email Assistant. By understanding these differences, businesses can choose the solution that best fits their needs and enhances their customer support operations.
Compare Tidio with other AI support agents
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“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
