AI customer support agent features & capabilities compared:Tidiovs. Ada
Tidio and Ada are both AI customer support platforms designed to deflect support tickets and enhance customer interaction. Tidio offers various usage tiers, starting with a free plan that includes 50 conversations, a Lyrio AI plan for 200 conversations, and a customizable Tidio+ plan. Their pricing starts at $749 per 1,000 tickets/chats. Key features include human handover capabilities, analytics and insights, and email lead capture, though it does not provide an AI email assistant.
Ada, on the other hand, charges $1,000 per 1,000 tickets/chats and does not specify different usage tiers. Similar to Tidio, Ada supports human handover and provides analytics and insights. Additionally, Ada offers an AI email assistant and email lead capture, potentially providing a more comprehensive email support solution. Both platforms aim to streamline customer support through AI, but they differ in pricing, specific features, and tier structures.
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Full breakdown: All available features and pricing
| Feature | Tidio | Ada | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Not provided | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | $1,000 | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tidio pricing page | Ada pricing page | My AskAI pricing page |
| Content Limits | Not provided | 50,000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Websites (public) Zendesk Salesforce API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Ada marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | TBC | Yes |
| SOC-2 Compliant | No | TBC | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Platforms Overview
This analysis focuses on the AI customer support features of Tidio, Ada, and My AskAI, particularly in their ability to deflect support tickets. All three platforms offer AI customer support capabilities, but they differ in pricing, features, and integrations.
AI Customer Support Features
TidioandAdaprovide robust AI customer support features, including human handover and conversation analytics. My AskAI also offers similar features but stands out with its cost-effectiveness and extensive content integration capabilities.
AI Features for Support Agents
Tidio offers AI features for support agents, which is a significant advantage. This information is not provided for Ada. My AskAI also supports AI features for agents, making it a comprehensive solution for both customer and agent support.
Pricing
When comparing AI pricing per 1,000 tickets/chats, Tidio starts at $749, Ada at $1,000, and My AskAI at a competitive $99. This significant price difference makes My AskAI a cost-effective option for businesses looking to scale their customer support.
Usage Tiers
Tidio offers various usage tiers ranging from free to custom conversations with Tidio+. Ada’s usage tiers are not provided. My AskAI offers clear tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional charge of $0.10 per conversation beyond these limits.
Human Handover and Conversation Analytics
All three platforms support human handover and provide conversation analytics, ensuring a seamless transition between AI and human agents and valuable insights into customer interactions.
AI Email Assistant
Ada and My AskAI offer AI email assistants, which Tidio lacks. This feature enhances the platforms' ability to handle customer queries across multiple channels.
Email Lead Capture
All three platforms support email lead capture, helping businesses to gather and manage customer information efficiently.
Content Limits
Ada limits content to 50,000 articles, while Tidio does not provide specific content limits. My AskAI offers unlimited webpages and documents across all tiers, automatically updating the content, which provides greater flexibility and scalability.
Number of Chatbots/Agents
Tidio allows one chatbot/agent, and Ada does not specify. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro tiers and unlimited chatbots in the Enterprise tier.
Hosted Help Centre
Neither Tidio nor My AskAI offers a hosted help center. Information for Ada is not provided.
Chatbot Flow Builder
Both Tidio and Ada include a chatbot flow builder, whereas My AskAI does not offer this feature, focusing instead on extensive integrations and content management.
Integrations
Tidio integrates with websites, manually added content, and files (Tidio+ only). Ada supports public websites, Zendesk, Salesforce, and API. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and more, providing extensive flexibility and connectivity.
GDPR and SOC-2 Compliance
Tidio and My AskAI are GDPR compliant, while Ada’s compliance status is to be confirmed. None of the platforms are SOC-2 compliant.
Support
Tidio offers varying levels of support based on the plan, from email to dedicated success managers. Ada’s support details are not provided. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
AI Models Available
Tidio uses Claude (Anthropic AI) and in-house models across plans. Ada’s AI models are not specified. My AskAI offers GPT-4o for Essentials and Pro tiers, and GPT-4o/Claude/Gemini for the Enterprise tier, providing advanced AI capabilities.
API Access
All three platforms offer API access, allowing for custom integrations and extended functionalities.
Conclusion
In summary, while Tidio and Ada offer comprehensive AI customer support features, My AskAI stands out for its cost-effectiveness, extensive integrations, and flexible content management. This makes My AskAI a strong contender for businesses looking to enhance their customer support with AI capabilities.
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