Tidio is an AI customer support platform designed to enhance customer service by deflecting support tickets through its automated features. The platform offers various usage tiers, starting with a free plan that includes up to 50 conversations and scaling up to the Lyrio AI plan for 200 conversations. For higher-volume needs, the Tidio+ plan provides custom conversation limits tailored to specific requirements. The pricing for these services starts at $749 per 1,000 tickets or chats.
Key features of Tidio include human handover capabilities, ensuring that complex queries can be seamlessly transferred to human agents when necessary. The platform also provides robust analytics and insights, enabling businesses to track performance and optimize their customer support strategies. While Tidio does not offer an AI email assistant, it does include email lead capture functionalities, helping businesses to grow their contact lists and engage potential customers effectively. This comprehensive suite of features positions Tidio as a versatile tool in the AI customer support market.
| Feature | Tidio | + My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $749+ | $99 |
| Usage Tiers | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Tidio pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tidio marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Tidio and My AskAI are AI customer support tools designed to streamline customer interactions and deflect support tickets. Both platforms offer a range of features aimed at enhancing customer service efficiency through AI-driven technologies. This summary compares Tidio and My AskAI to provide a clear understanding of their key features, pricing, and capabilities.
Both Tidio and My AskAI offer AI customer support features. These include automated responses to common queries, reducing the workload on human agents and improving response times.
Tidio and My AskAI also provide AI features for support agents, helping them manage customer interactions more effectively. This includes tools like conversation analytics and insights to optimize performance.
Tidio charges $749+ per 1,000 tickets/chats for its AI features. In contrast, My AskAI offers a more economical option at $99 per 1,000 tickets/chats. This significant price difference highlights My AskAI's cost-effectiveness.
Tidio offers various usage tiers including Free (50 conversations), Lyrio AI (200 conversations), and Tidio+ (custom conversations). My AskAI’s tiers are Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with additional conversations priced at $0.10 each.
Both platforms support human handover, allowing complex queries to be escalated to human agents when necessary.
Tidio and My AskAI both provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI includes an AI email assistant, a feature not offered by Tidio. This allows for automated email responses, further enhancing customer support capabilities.
Both Tidio and My AskAI offer email lead capture, helping businesses to gather potential customer information effectively.
Tidio does not provide specific content limits, whereas My AskAI offers unlimited webpages and documents across all its tiers, with automatic updates.
Tidio supports one chatbot/agent. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro tiers, and unlimited chatbots in the Enterprise tier.
Neither Tidio nor My AskAI provides a hosted help centre.
Tidio includes a chatbot flow builder, a feature not available in My AskAI.
Tidio integrates with websites, manually added content, and files (only available for Tidio+). My AskAI offers more extensive integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Tidio offers a marketplace/app store for integrations. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
Both Tidio and My AskAI are GDPR compliant, ensuring data privacy and security.
Neither platform is SOC-2 compliant.
Tidio offers varying levels of support: Free (email, help desk), Lyrio AI (email, live chat 24/5), and Tidio+ (email, live chat 24/5, flows building, strategy assistance, dedicated success manager, training sessions, account reviews). My AskAI provides Essentials (web, email), Pro (priority web, email, video), and Enterprise (Slack, success manager) support.
Tidio uses Claude (Anthropic AI) and in-house models across all tiers. My AskAI offers GPT-4o in Essentials and Pro tiers, and GPT-4o/Claude/Gemini in the Enterprise tier.
Both Tidio and My AskAI offer API access, enabling integration with other systems and custom development.
In summary, while both Tidio and My AskAI offer robust AI customer support features, My AskAI stands out with its more cost-effective pricing, extensive integrations, and additional features such as the AI email assistant and unlimited content limits.
