AI customer support agent features & capabilities compared: Tawk vs. Netomi
Tawk and Netomi are both AI customer support platforms designed to enhance customer service by deflecting support tickets. Tawk offers a tiered pricing model, starting at $20 per 1,000 tickets or chats, with specific usage tiers such as Hobby (100 messages per month), Growth (1,000 messages per month), and Enterprise (20,000 messages per month). Key features of Tawk include human handover capabilities, comprehensive analytics and insights, and email lead capture, though it does not provide an AI email assistant.
Netomi, on the other hand, operates on a price-on-application (POA) model, with usage tiers based on consumption rather than predefined limits. While specific details regarding human handover and analytics/insights are not provided, Netomi distinguishes itself by offering an AI email assistant and email lead capture. This suggests a focus on more personalized and automated email interactions, potentially catering to businesses with a significant volume of email-based customer support.
You can integrate My AskAI directly within Tawk, so that you can have powerful AI customer support within the support tool your team is already using.
You can get setup in under 30 mins, and start deflecting over 70% of your support tickets overnight.
Try our 30 free trial (with no credit card) to put us to the test.
Full breakdown: All available features and pricing
| Feature | Tawk | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $20 | POA | $99 |
| Usage Tiers | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo |
Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tawk pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Based on features | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Your website Shortcuts Documents Knowledge Base Plain text |
Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tawk marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits |
Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot |
Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Tawk vs. Netomi vs. My AskAI: AI Customer Support Offerings
AI Customer Support Features
Tawk, Netomi, and My AskAI all offer AI customer support features aimed at deflecting support tickets. This core functionality is designed to reduce the workload on human support agents by handling common queries and issues autonomously.
AI Features for Support Agents
Netomi and My AskAI provide AI features specifically designed to assist support agents, enhancing their efficiency and effectiveness. Tawk does not offer these additional AI features for support agents.
Pricing and Usage Tiers
Tawk has a transparent pricing model at $20 per 1,000 tickets/chats, with clear usage tiers ranging from Hobby to Enterprise. Netomi operates on a price-on-application (POA) basis, making it less straightforward to compare without direct consultation. My AskAI is priced at $99 per 1,000 conversations, with defined usage tiers from Essentials to Enterprise, including a per-conversation cost beyond limits.
Human Handover and Conversation Analytics
Both Tawk and My AskAI support human handover, ensuring that complex queries can be escalated to human agents. They also offer conversation analytics and insights, providing valuable data to improve customer support strategies. Netomi does not provide explicit details on these features.
AI Email Assistant and Lead Capture
Netomi and My AskAI include an AI email assistant, which Tawk lacks. All three platforms support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.
Content Limits and Chatbot Agents
My AskAI offers unlimited content limits across all tiers, whereas Tawk and Netomi base their limits on features and consumption, respectively. For chatbot agents, My AskAI provides more flexibility with unlimited agents in its Enterprise tier, while Tawk and Netomi do not specify these details.
Hosted Help Centre and Chatbot Flow Builder
Tawk includes a hosted help centre and a chatbot flow builder, which are not provided by My AskAI. Netomi does not explicitly mention these features.
Integrations
Tawk integrates with various content and knowledge sources such as websites, documents, and knowledge bases. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile. Netomi lists integrations but does not provide detailed information.
Compliance and Support
All three platforms are GDPR compliant. Netomi is also SOC-2 compliant, while Tawk and My AskAI are not. My AskAI offers tiered support options, including priority and success manager support at higher tiers. Tawk provides support based on the subscription level, while Netomi does not detail its support options.
AI Models and API Access
My AskAI uses advanced AI models like GPT-4o, Claude, and Gemini, depending on the tier. Tawk uses its Apollo AI Bot across all tiers. Both Tawk and My AskAI offer API access, while Netomi does not specify this feature.
Conclusion
In summary, My AskAI stands out for its extensive integrations, unlimited content limits, and advanced AI models, making it a robust choice for businesses looking to enhance their customer support capabilities. Tawk is a cost-effective option with clear pricing and essential features, while Netomi offers comprehensive AI support features but lacks transparency in pricing and specific details.
Compare Tawk with other AI support agents
Join 250+ eCommerce and SaaS businesses using our AI support agents to automate their support
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
Swytch Bike
