Tawk and Netomi are both AI customer support platforms designed to enhance customer service by deflecting support tickets. Tawk offers a tiered pricing model, starting at $20 per 1,000 tickets or chats, with specific usage tiers such as Hobby (100 messages per month), Growth (1,000 messages per month), and Enterprise (20,000 messages per month). Key features of Tawk include human handover capabilities, comprehensive analytics and insights, and email lead capture, though it does not provide an AI email assistant.
Netomi, on the other hand, operates on a price-on-application (POA) model, with usage tiers based on consumption rather than predefined limits. While specific details regarding human handover and analytics/insights are not provided, Netomi distinguishes itself by offering an AI email assistant and email lead capture. This suggests a focus on more personalized and automated email interactions, potentially catering to businesses with a significant volume of email-based customer support.
| Feature | Tawk | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $20 | POA | $99 |
| Usage Tiers | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tawk pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Based on features | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Your website Shortcuts Documents Knowledge Base Plain text | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tawk marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
Tawk,Netomi, andMy AskAIall offer AI customer support features aimed at deflecting support tickets. This core functionality is designed to reduce the workload on human support agents by handling common queries and issues autonomously.
NetomiandMy AskAIprovide AI features specifically designed to assist support agents, enhancing their efficiency and effectiveness.Tawkdoes not offer these additional AI features for support agents.
Tawkhas a transparent pricing model at $20 per 1,000 tickets/chats, with clear usage tiers ranging from Hobby to Enterprise.Netomioperates on a price-on-application (POA) basis, making it less straightforward to compare without direct consultation.My AskAIis priced at $99 per 1,000 conversations, with defined usage tiers from Essentials to Enterprise, including a per-conversation cost beyond limits.
BothTawkandMy AskAIsupport human handover, ensuring that complex queries can be escalated to human agents. They also offer conversation analytics and insights, providing valuable data to improve customer support strategies.Netomidoes not provide explicit details on these features.
NetomiandMy AskAIinclude an AI email assistant, whichTawklacks. All three platforms support email lead capture, aiding in the collection of customer information for follow-up and marketing purposes.
My AskAIoffers unlimited content limits across all tiers, whereasTawkandNetomibase their limits on features and consumption, respectively. For chatbot agents,My AskAIprovides more flexibility with unlimited agents in its Enterprise tier, whileTawkandNetomido not specify these details.
Tawkincludes a hosted help centre and a chatbot flow builder, which are not provided byMy AskAI.Netomidoes not explicitly mention these features.
Tawkintegrates with various content and knowledge sources such as websites, documents, and knowledge bases.My AskAIoffers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile.Netomilists integrations but does not provide detailed information.
All three platforms are GDPR compliant.Netomiis also SOC-2 compliant, whileTawkandMy AskAIare not.My AskAIoffers tiered support options, including priority and success manager support at higher tiers.Tawkprovides support based on the subscription level, whileNetomidoes not detail its support options.
My AskAIuses advanced AI models like GPT-4o, Claude, and Gemini, depending on the tier.Tawkuses its Apollo AI Bot across all tiers. BothTawkandMy AskAIoffer API access, whileNetomidoes not specify this feature.
In summary,My AskAIstands out for its extensive integrations, unlimited content limits, and advanced AI models, making it a robust choice for businesses looking to enhance their customer support capabilities.Tawkis a cost-effective option with clear pricing and essential features, whileNetomioffers comprehensive AI support features but lacks transparency in pricing and specific details.
