Tawk and Landbot are AI customer support platforms designed to deflect support tickets and improve customer service efficiency. Tawk offers a cost-effective solution with a price of $20 per 1,000 tickets or chats, featuring usage tiers ranging from Hobby (100 messages/month) to Enterprise (20,000 messages/month). The platform supports human handover, providing a seamless transition from AI to human agents when necessary, and includes analytics and insights for performance tracking. Additionally, Tawk has email lead capture capabilities but does not feature an AI email assistant.
Landbot, on the other hand, positions itself at a higher price point of $114 per 1,000 tickets or chats. Its usage tiers are more granular, covering both website and WhatsApp interactions, with varying limits on AI chats per month, from Starter (500 messages and 20 AI chats) to Business (custom plans with 100 AI chats). Like Tawk, Landbot supports human handover and offers analytics and insights. It also includes email lead capture but lacks an AI email assistant feature. Landbot's more detailed usage tiers and higher pricing reflect its broader range of interaction channels and potentially more advanced AI capabilities.
| Feature | Tawk | Landbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| AI Price Per 1,000 tickets/chats | $20 | $114 | $99 |
| Usage Tiers | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tawk pricing page | Landbot pricing page | My AskAI pricing page |
| Content Limits | Based on features | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Your website Shortcuts Documents Knowledge Base Plain text | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tawk marketplace / app store | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features ofTawk,Landbot, andMy AskAI. The focus is on their capabilities in deflecting support tickets through AI-driven solutions. My AskAI can be integrated within Tawk or Landbot, providing additional functionalities.
All three platforms—Tawk, Landbot, and My AskAI—offer AI customer support features aimed at deflecting support tickets. However, My AskAI stands out by also offering AI features specifically designed for support agents, which neither Tawk nor Landbot provide.
In terms of pricing per 1,000 tickets or chats, Tawk is the most cost-effective at $20, followed by My AskAI at $99, and Landbot at $114. This makes Tawk the cheapest option, while My AskAI offers a mid-range price with additional features for support agents.
Tawk offers three tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month). Landbot has more granular tiers with both website and WhatsApp options, starting from 100 messages/month to custom plans. My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with a charge of $0.10 per conversation beyond limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents. They also offer conversation analytics and insights, enabling businesses to refine their customer support strategies.
My AskAI uniquely offers an AI email assistant, a feature not available in Tawk or Landbot. This can be particularly useful for automating email responses and capturing leads.
My AskAI provides unlimited content limits across all its tiers, whereas Tawk and Landbot have varying limits based on features and plans. This makes My AskAI more flexible for businesses with extensive content needs.
While Tawk and Landbot do not specify the number of chatbots or agents, My AskAI offers clear limits: Essentials and Pro tiers support 1 chatbot (in both public and private modes), and the Enterprise tier supports unlimited chatbots.
Tawk offers a hosted help center and a chatbot flow builder. Landbot also provides a chatbot flow builder but lacks a hosted help center. My AskAI does not offer a chatbot flow builder or a hosted help center, focusing instead on seamless integrations and advanced AI capabilities.
Tawk integrates with websites, shortcuts, documents, knowledge bases, and plain text. Landbot supports predefined scripts, databases, customer interaction data, knowledge bases, FAQs, and external APIs. My AskAI provides extensive content and knowledge integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.
For end-user integrations, Tawk has a marketplace/app store, Landbot integrates with several productivity and CRM tools, and My AskAI offers a wide range of app integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms.
All three platforms are GDPR compliant. Landbot is also SOC-2 compliant, while Tawk and My AskAI are not. Support varies across tiers for each platform, with My AskAI offering priority web, email, and video support at higher tiers, and a dedicated success manager for the Enterprise tier.
Tawk uses the Apollo AI Bot across all its tiers. Landbot does not specify its AI models. My AskAI offers GPT-4o for Essentials and Pro tiers, and multiple models (GPT-4o/Claude/Gemini) for the Enterprise tier. All three platforms provide API access.
Tawk, Landbot, and My AskAI each offer robust AI customer support features with varying strengths. Tawk is the most affordable, Landbot provides extensive customization, and My AskAI stands out with additional features for support agents and comprehensive integrations. The choice depends on specific business needs, budget, and desired functionalities.
