Tawk and HubSpot both offer AI customer support platforms aimed at deflecting support tickets through various features. Tawk's pricing is structured at $20 per 1,000 tickets or chats, with usage tiers ranging from Hobby (100 messages per month) to Enterprise (20,000 messages per month). Key features of Tawk include human handover capabilities, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
HubSpot, on the other hand, provides its AI customer support through its Service Hub Professional and Service Hub Enterprise tiers, each supporting up to 5,000 snippets. Pricing is determined on a per-organization basis (POA). HubSpot's platform includes human handover, analytics and insights, an AI email assistant, and email lead capture. This positions HubSpot as a more comprehensive solution in terms of AI capabilities, particularly with the inclusion of an AI email assistant, which Tawk lacks.
| Feature | Tawk | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $20 | POA | $99 |
| Usage Tiers | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tawk pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Based on features | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Your website Shortcuts Documents Knowledge Base Plain text | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tawk marketplace / app store | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of Tawk, HubSpot, and My AskAI. Each platform offers unique capabilities aimed at deflecting support tickets and enhancing customer service efficiency. My AskAI can be integrated within Tawk or HubSpot, offering additional flexibility for users.
Tawk,HubSpot, andMy AskAIall offer AI customer support features designed to streamline customer interactions and reduce the workload on human agents. While Tawk and HubSpot provide robust AI capabilities, My AskAI enhances these platforms with advanced AI models and integrations.
HubSpotandMy AskAIoffer AI features specifically designed to assist support agents, such as AI email assistants and conversation analytics.Tawkdoes not provide these features, making My AskAI a valuable addition for users seeking comprehensive AI support.
For AI customer support,Tawkcharges $20 per 1,000 tickets/chats, whileHubSpotoffers pricing on a POA (Price on Application) basis.My AskAIcharges $99 for the same volume, positioning itself as a premium option with advanced features and integrations.
Tawkoffers three usage tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month).HubSpotprovides Service Hub Professional and Enterprise tiers, each supporting up to 5,000 snippets.My AskAIoffers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with additional conversations priced at $0.10 each.
All three platforms—Tawk,HubSpot, andMy AskAI—support seamless human handover, ensuring that complex queries can be escalated to human agents when necessary.
Tawk,HubSpot, andMy AskAIprovide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
HubSpotandMy AskAIboth offer AI email assistants to help manage and respond to customer emails efficiently.Tawkdoes not include this feature, making My AskAI a beneficial integration for users needing email support.
All three platforms—Tawk,HubSpot, andMy AskAI—support email lead capture, enabling businesses to collect and manage customer information effectively.
TawkandHubSpothave content limits based on their respective features and usage tiers.My AskAIoffers unlimited webpages and documents across all tiers, with automatic updates, providing greater flexibility and scalability.
HubSpotoffers limited seats for chatbots/agents, with Marketing Hub Professional allowing 3 seats and Enterprise allowing 5 seats.My AskAIprovides more flexibility, with Essentials and Pro tiers offering one chatbot (with two modes: public and private) and the Enterprise tier offering unlimited chatbots.
BothTawkandHubSpotprovide hosted help centers, whileMy AskAIdoes not include this feature, focusing instead on powerful AI integrations and support capabilities.
TawkandHubSpotinclude chatbot flow builders, allowing users to design custom chatbot interactions.My AskAIdoes not offer a flow builder but compensates with advanced AI models and integrations.
Tawkintegrates with various content sources, including websites, documents, and knowledge bases.HubSpotdoes not provide specific integration details.My AskAIoffers extensive integrations with websites, multiple file types, and third-party platforms like Google Drive, Notion, Confluence, and more.
Tawkhas a marketplace/app store for integrations, whileHubSpotintegrates with popular platforms like Facebook and WhatsApp.My AskAIsupports a wide range of integrations, including Zendesk, Intercom, Slack, and more, providing extensive connectivity options for end users.
Tawk,HubSpot, andMy AskAIare all GDPR compliant.HubSpotalso holds SOC-2 compliance, whichTawkandMy AskAIdo not. Support options vary, withTawkoffering different levels based on usage tiers,HubSpotproviding email, in-app chat, and phone support, andMy AskAIoffering web, email, video, and priority support options.
Tawkuses the Apollo AI Bot across all tiers, whileHubSpotdoes not specify its AI models.My AskAIleverages advanced AI models like GPT-4o, Claude, and Gemini, offering robust AI capabilities. All three platforms provide API access, enabling further customization and integration.
In summary,My AskAIoffers advanced AI features and extensive integrations, making it a strong contender for businesses seeking comprehensive AI customer support solutions. WhileTawkandHubSpotprovide solid foundational features, integrating My AskAI can significantly enhance their capabilities.
