All AI Agent Comparisons> Tawk vs. Crisp

AI customer support agent features & capabilities compared:Tawkvs. Crisp

Discover what Tawk and Crisp are and how you can use them for AI customer support. Compare pricing, features, integrations and much more.

Tawk and Crisp are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. Tawk offers a tiered pricing structure, charging $20 per 1,000 tickets or chats, with distinct usage tiers: Hobby (100 messages per month), Growth (1,000 messages per month), and Enterprise (20,000 messages per month). Key features include human handover, analytics and insights, and email lead capture, although it does not provide an AI email assistant.

Crisp, on the other hand, uses a pricing model that is price on application (POA) for 1,000 tickets or chats and offers three usage tiers—Basic, Pro, and Unlimited—all without usage limits. Similar to Tawk, Crisp includes human handover, analytics and insights, and email lead capture, but also lacks an AI email assistant. Both platforms provide robust tools for managing customer interactions and capturing leads, with Tawk offering a more transparent pricing structure while Crisp provides unlimited usage options.

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Full breakdown: All available features and pricing

Understand all about Tawk's and Crisp's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Tawk	Crisp	+ My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	No	Yes	Yes
AI Price Per 1,000 tickets/chats	$20	POA	$99
Usage Tiers	Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo	Basic - No usage limit Pro - No usage limit Unlimited - No usage limit	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	Yes	Yes	Yes
Conversation Analytics/Insights	Yes	Yes	Yes
AI Email Assistant	No	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	Tawk pricing page	Crisp pricing page	My AskAI pricing page
Content Limits	Based on features	Basic - Not specified Pro - Not specified Unlimited - Not specified	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Not provided	Not provided	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	Yes	Yes	No
Chatbot Flow Builder	Yes	Yes	No
Integrations (Content/Knowledge)	Your website Shortcuts Documents Knowledge Base Plain text	WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Tawk marketplace / app store	Crisp marketplace / app store	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	No	No
Support	Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits	Basic - chat, email Pro - chat, email Unlimited - chat, email	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot	Basic - Pro - Unlimited - GPT-4	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Overview

In this analysis, we compare the AI customer support features ofTawk,Crisp, andMy AskAI. These platforms aim to deflect support tickets by offering AI-driven solutions. My AskAI can be integrated within both Tawk and Crisp, providing additional functionalities.

AI Customer Support Features

All three platforms—Tawk, Crisp, and My AskAI—offer AI customer support features. These capabilities are designed to automate responses and manage customer inquiries effectively.

AI Features for Support Agents

Crisp and My AskAI provide AI features specifically designed for support agents, enhancing their efficiency. Tawk does not offer this feature, which may be a consideration for businesses focusing on agent productivity.

Pricing

The pricing for AI features varies among the platforms. Tawk charges $20 per 1,000 tickets/chats, while Crisp's pricing is provided on request (POA). My AskAI has a higher rate at $99 per 1,000 tickets/chats but includes advanced features.

Usage Tiers

Tawk offers three usage tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month). Crisp provides three tiers without usage limits: Basic, Pro, and Unlimited. My AskAI offers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional charge of $0.10 per conversation beyond limits.

Human Handover

All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Tawk, Crisp, and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Tawk or Crisp. This can be particularly useful for managing email inquiries efficiently.

Email Lead Capture

Email lead capture is supported by all three platforms, facilitating the collection of customer information for follow-up and marketing purposes.

Content Limits

Tawk's content limits are based on features, while Crisp does not specify limits for its Basic, Pro, and Unlimited tiers. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.

Number of Chatbots/Agents

Details on the number of chatbots/agents are not provided for Tawk and Crisp. My AskAI specifies one chatbot for Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots for the Enterprise tier.

Hosted Help Centre

Both Tawk and Crisp offer a hosted help center, whereas My AskAI does not include this feature.

Chatbot Flow Builder

Tawk and Crisp provide a chatbot flow builder, enabling the creation of automated response flows. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Tawk integrates with various content sources such as websites, documents, and knowledge bases. Crisp supports multiple e-commerce platforms and website builders. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

Tawk and Crisp have their own marketplaces for integrations. My AskAI supports a wide array of integrations, including Zendesk, Intercom, HubSpot, Slack, and more, making it highly versatile for various use cases.

Compliance

All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.

Support

Support varies across platforms. Tawk offers AI Assist and live chat for Hobby and Growth tiers, and additional priority support for Enterprise. Crisp provides chat and email support across all tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a Success Manager for Enterprise.

AI Models Available

Tawk uses the Apollo AI Bot across all tiers. Crisp's Unlimited tier uses GPT-4. My AskAI offers GPT-4o for Essentials and Pro tiers, and multiple models (GPT-4o, Claude, Gemini) for the Enterprise tier.

API Access

API access is available on all three platforms, enabling custom integrations and functionalities.

Conclusion

Each platform offers unique features and pricing structures. My AskAI provides advanced integrations and AI models, making it a versatile option for businesses looking for comprehensive AI customer support solutions.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation