AI customer support agent features & capabilities compared: Tawk vs. Crisp

Overview

In this analysis, we compare the AI customer support features of Tawk, Crisp, and My AskAI. These platforms aim to deflect support tickets by offering AI-driven solutions. My AskAI can be integrated within both Tawk and Crisp, providing additional functionalities.

AI Customer Support Features

All three platforms—Tawk, Crisp, and My AskAI—offer AI customer support features. These capabilities are designed to automate responses and manage customer inquiries effectively.

AI Features for Support Agents

Crisp and My AskAI provide AI features specifically designed for support agents, enhancing their efficiency. Tawk does not offer this feature, which may be a consideration for businesses focusing on agent productivity.

Pricing

The pricing for AI features varies among the platforms. Tawk charges $20 per 1,000 tickets/chats, while Crisp's pricing is provided on request (POA). My AskAI has a higher rate at $99 per 1,000 tickets/chats but includes advanced features.

Usage Tiers

Tawk offers three usage tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month). Crisp provides three tiers without usage limits: Basic, Pro, and Unlimited. My AskAI offers Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional charge of $0.10 per conversation beyond limits.

Human Handover

All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Tawk, Crisp, and My AskAI all provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in Tawk or Crisp. This can be particularly useful for managing email inquiries efficiently.

Email Lead Capture

Email lead capture is supported by all three platforms, facilitating the collection of customer information for follow-up and marketing purposes.

Content Limits

Tawk's content limits are based on features, while Crisp does not specify limits for its Basic, Pro, and Unlimited tiers. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.

Number of Chatbots/Agents

Details on the number of chatbots/agents are not provided for Tawk and Crisp. My AskAI specifies one chatbot for Essentials and Pro tiers (with two modes: public and private) and unlimited chatbots for the Enterprise tier.

Hosted Help Centre

Both Tawk and Crisp offer a hosted help center, whereas My AskAI does not include this feature.

Chatbot Flow Builder

Tawk and Crisp provide a chatbot flow builder, enabling the creation of automated response flows. My AskAI does not offer this feature.

Integrations (Content/Knowledge)

Tawk integrates with various content sources such as websites, documents, and knowledge bases. Crisp supports multiple e-commerce platforms and website builders. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more.

Integrations (End Users)

Tawk and Crisp have their own marketplaces for integrations. My AskAI supports a wide array of integrations, including Zendesk, Intercom, HubSpot, Slack, and more, making it highly versatile for various use cases.

Compliance

All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.

Support

Support varies across platforms. Tawk offers AI Assist and live chat for Hobby and Growth tiers, and additional priority support for Enterprise. Crisp provides chat and email support across all tiers. My AskAI offers web and email support for Essentials, priority support for Pro, and Slack and a Success Manager for Enterprise.

AI Models Available

Tawk uses the Apollo AI Bot across all tiers. Crisp's Unlimited tier uses GPT-4. My AskAI offers GPT-4o for Essentials and Pro tiers, and multiple models (GPT-4o, Claude, Gemini) for the Enterprise tier.

API Access

API access is available on all three platforms, enabling custom integrations and functionalities.

Conclusion

Each platform offers unique features and pricing structures. My AskAI provides advanced integrations and AI models, making it a versatile option for businesses looking for comprehensive AI customer support solutions.