Tawk and Conversica both offer AI customer support platforms designed to manage and deflect support tickets, but they differ in their pricing structures and specific features. Tawk charges a flat rate of $20 per 1,000 tickets or chats and provides clear usage tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month). Tawk's platform includes human handover, analytics and insights, and email lead capture features, but it does not offer an AI email assistant.
Conversica, on the other hand, operates on a price-on-application (POA) model, with usage tiers based on consumption rather than fixed message counts. Like Tawk, Conversica supports human handover, analytics and insights, and email lead capture. However, Conversica also includes an AI email assistant, which can be a significant differentiator for companies seeking more advanced email automation capabilities. This feature set positions Conversica as potentially more versatile for businesses with complex email interaction needs.
| Feature | Tawk | Conversica | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $20 | POA | $99 |
| Usage Tiers | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tawk pricing page | [Conversica pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Based on features | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Your website Shortcuts Documents Knowledge Base Plain text | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tawk marketplace / app store | Conversica marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
This analysis focuses on the AI customer support features offered by Tawk, Conversica, and My AskAI. The goal is to understand the capabilities, pricing, and unique features of each platform, especially in terms of deflecting support tickets. My AskAI can be integrated within both Tawk and Conversica, offering additional functionality.
All three platforms—Tawk, Conversica, and My AskAI—offer AI customer support features aimed at deflecting support tickets. However, while Tawk and Conversica both provide these features, My AskAI stands out by being integrable with both, enhancing their existing capabilities.
Conversica and My AskAI offer AI features specifically designed to assist support agents, such as AI email assistants and conversation analytics. Tawk, on the other hand, does not provide these features, making it less versatile in this regard.
The pricing for AI support varies significantly among the platforms. Tawk charges $20 per 1,000 tickets/chats, making it the most affordable option. My AskAI, however, charges $99 per 1,000 tickets/chats but offers more advanced features and integrations. Conversica's pricing is based on consumption and is not publicly disclosed, making it less transparent.
Tawk offers three usage tiers: Hobby, Growth, and Enterprise, with varying message limits. My AskAI also provides multiple tiers—Essentials, Pro, and Enterprise—with a clear per-conversation pricing model beyond the limits. Conversica's usage tiers are based on consumption, but specific details are not provided.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.
Each platform offers conversation analytics and insights, providing valuable data to improve customer support strategies. This feature is essential for understanding customer behavior and enhancing service quality.
Both Conversica and My AskAI offer AI email assistants, aiding in automated email responses and lead capture. Tawk lacks this feature, making it less comprehensive for email-based customer support.
All three platforms support email lead capture, helping businesses to gather potential customer information efficiently.
My AskAI and Tawk provide clear pricing pages, whereas Conversica's pricing details are not publicly available, making it harder for potential customers to evaluate costs upfront.
My AskAI offers unlimited content limits across all its tiers, while Tawk and Conversica have varying limits based on features and consumption, respectively.
My AskAI offers a clear structure for the number of chatbots/agents across its tiers, with unlimited options at the Enterprise level. Tawk does not provide specific details, and Conversica's limits are based on consumption.
Tawk is the only platform that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized support hub.
Both Tawk and Conversica offer chatbot flow builders, allowing businesses to design custom interaction flows. My AskAI does not provide this feature but compensates with advanced integrations and AI models.
My AskAI supports a wide range of integrations, including websites, various file types, and popular platforms like Google Drive, Notion, and Salesforce. Tawk and Conversica also offer integrations but are more limited in scope compared to My AskAI.
My AskAI excels in end-user integrations, supporting a broad array of platforms such as Zendesk, Intercom, Slack, and more. Tawk and Conversica have integrations but are not as extensive as My AskAI.
All three platforms are GDPR compliant. However, only Conversica is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.
Support options vary across the platforms. My AskAI offers tiered support, including priority and success manager options at higher tiers. Tawk also provides tiered support but lacks the comprehensive options available with My AskAI. Conversica's support details are not provided.
My AskAI offers advanced AI models like GPT-4o, Claude, and Gemini, providing robust AI capabilities. Tawk has a single AI model, Apollo AI Bot, while Conversica's AI models are not specified.
Both Tawk and My AskAI provide API access, allowing for custom integrations and extended functionality. Conversica's API access details are not provided.
In summary, while Tawk and Conversica offer robust AI customer support features, My AskAI stands out due to its advanced integrations, comprehensive support options, and clear pricing structure. These features make My AskAI a versatile and powerful addition to any customer support strategy.
