Tawk and Chatbot are AI customer support platforms designed to help businesses manage and deflect support tickets efficiently. Tawk offers a tiered pricing model with a cost of $20 per 1,000 tickets or chats, catering to different usage needs with its Hobby, Growth, and Enterprise plans. The platform includes essential features such as human handover, analytics and insights, and email lead capture, though it does not provide an AI email assistant.
Chatbot, on the other hand, charges $85 per 1,000 tickets or chats and offers more diverse usage tiers, including Starter, Team, Business, and customizable Enterprise plans. Similar to Tawk, Chatbot supports human handover, provides analytics and insights, and includes email lead capture capabilities. However, like Tawk, it also lacks an AI email assistant feature. The higher price point and broader usage tiers suggest Chatbot may be targeting larger businesses or those with higher support demands.
| Feature | Tawk | Chatbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $20 | $85 | $99 |
| Usage Tiers | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Starter - 1,000 valid chats/mo Team - 5,000 valid chats/mo Business - 25,000 valid chats/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | Tawk pricing page | Chatbot pricing page | My AskAI pricing page |
| Content Limits | Based on features | 5,000 knowledge articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Team - 5 chatbot Business - Unlimited chatbot Enterprise - Unlimited chatbot | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Your website Shortcuts Documents Knowledge Base Plain text | Websites Zendesk Knowledge bases Add your internal documentation or unpublished URL content as editable text articles in the Articles section | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tawk marketplace / app store | Chat Widget Live Chat Help Desk Facebook Messenger WordPress Shopify Slack Zapier Freshdesk Zendesk | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Starter - Help center, Email support Team - Help center, Email support Business - Help center, Email support Enterprise - Help center, Email support, Personal onboarding, Premium customer support, Security assistance, Chatbot building services, Chatbot maintenance, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Starter - AI Assist Team - AI Assist Business - AI Assist Enterprise - AI Assist | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the realm of AI customer support platforms, Tawk, Chatbot, and My AskAI offer distinct features aimed at enhancing customer interactions and deflecting support tickets. This analysis focuses on their AI customer support functionalities.
All three platforms, Tawk, Chatbot, and My AskAI, offer AI customer support features designed to automate and streamline customer interactions. This ensures that customers receive timely and accurate responses, reducing the load on human support agents.
While Tawk does not offer AI features specifically for support agents, both Chatbot and My AskAI do. These features help support agents by providing intelligent suggestions and automating routine tasks, improving overall efficiency and response times.
When it comes to AI pricing per 1,000 tickets or chats, Tawk is the most cost-effective at $20, followed by Chatbot at $85, and My AskAI at $99. However, the higher cost of My AskAI is justified by its advanced features and integrations.
Tawk, Chatbot, and My AskAI each offer tiered pricing plans to cater to different usage levels. Tawk's tiers range from Hobby to Enterprise, while Chatbot offers Starter, Team, Business, and Enterprise plans. My AskAI provides Essentials, Pro, and Enterprise plans, with additional charges for conversations beyond the limits.
All three platforms support human handover, ensuring that complex queries can be seamlessly transferred to a human agent when necessary. This feature is crucial for maintaining high customer satisfaction.
Tawk, Chatbot, and My AskAI all offer conversation analytics and insights, enabling businesses to monitor and analyze customer interactions. This helps in identifying trends and areas for improvement, enhancing overall customer support quality.
My AskAI stands out by offering an AI email assistant, a feature not available in Tawk or Chatbot. This assistant automates email responses, further reducing the workload on support agents.
All three platforms support email lead capture, helping businesses gather potential customer information and follow up effectively.
Tawk's content limits are based on features, while Chatbot supports up to 5,000 knowledge articles. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing greater flexibility and scalability.
Chatbot offers varying numbers of chatbots depending on the plan, from one chatbot in the Starter plan to unlimited chatbots in the Business and Enterprise plans. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Tawk does not specify the number of chatbots or agents.
Both Tawk and Chatbot provide a hosted help centre, whereas My AskAI does not. This feature can be useful for businesses looking to offer a centralized knowledge base for their customers.
Tawk and Chatbot include a chatbot flow builder, allowing users to design and customize conversation flows. My AskAI, however, does not offer this feature, focusing instead on its advanced AI capabilities.
All three platforms support various integrations for content and knowledge. Tawk integrates with your website, shortcuts, documents, and knowledge bases. Chatbot supports websites, Zendesk, and internal documentation. My AskAI offers extensive integrations, including websites, multi
