Afforable, smarter, alternative toTawkfor AI customer support
Tawk is an AI customer support platform designed to streamline customer interactions and efficiently deflect support tickets. The platform offers a tiered pricing model, starting at $20 per 1,000 tickets or chats. Its usage tiers cater to different business needs, ranging from the Hobby plan with 100 messages per month, the Growth plan with 1,000 messages per month, to the Enterprise plan with 20,000 messages per month. This flexibility ensures that businesses of various sizes can find a suitable plan to match their customer support demands.
Among its key features, Tawk includes human handover capabilities, allowing seamless transitions from AI to human agents when necessary. The platform also provides robust analytics and insights, enabling businesses to monitor and optimize their customer support performance. While it does not offer an AI email assistant, Tawk compensates with an email lead capture feature, helping businesses gather potential customer information effectively. These features position Tawk as a versatile tool in the AI customer support market, particularly for businesses looking to balance automation with human interaction.
You can integrate My AskAI directly within Tawk, so that you can have powerful AI customer support within the support tool your team is already using.
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Full breakdown: All available features and pricing
| Feature | Tawk | + My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| AI Price Per 1,000 tickets/chats | $20 | $99 |
| Usage Tiers | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | Tawk pricing page | My AskAI pricing page |
| Content Limits | Based on features | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | Yes | No |
| Integrations (Content/Knowledge) | Your website Shortcuts Documents Knowledge Base Plain text | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Tawk marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Introduction
Tawk and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both offer unique features and capabilities aimed at improving user experience and support agent productivity. This summary will compare Tawk and My AskAI across various features, pricing, and capabilities.
AI Customer Support Features
Both Tawk and My AskAI provide AI-driven customer support features. These tools are designed to handle customer inquiries and deflect support tickets, thereby reducing the workload on human agents.
AI Features for Support Agents
Tawk does not offer AI features specifically for support agents. In contrast, My AskAI provides AI features that assist support agents, enhancing their efficiency and productivity.
Pricing
Tawk charges $20 per 1,000 tickets/chats for its AI services. My AskAI, on the other hand, charges $99 per 1,000 conversations. Although My AskAI's pricing is higher, it offers additional features and capabilities that Tawk does not.
Usage Tiers
Tawk offers three usage tiers: Hobby (100 messages/month), Growth (1,000 messages/month), and Enterprise (20,000 messages/month). My AskAI provides three tiers as well: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). My AskAI also charges $0.10 per conversation beyond the limits, while Tawk has custom message limits for its Enterprise tier.
Human Handover
Both Tawk and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary.
Conversation Analytics/Insights
Both platforms offer conversation analytics and insights, helping businesses understand customer interactions and improve their support services.
AI Email Assistant
Tawk does not offer an AI email assistant, whereas My AskAI includes this feature, providing additional support for handling email inquiries.
Email Lead Capture
Both Tawk and My AskAI offer email lead capture capabilities, helping businesses gather and manage potential customer leads.
Content Limits
Tawk's content limits depend on the chosen features. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.
Number of Chatbots/Agents
Tawk does not specify the number of chatbots or agents. My AskAI's Essentials and Pro tiers include one chatbot with two modes (public and private), while the Enterprise tier offers unlimited chatbots.
Hosted Help Centre
Tawk provides a hosted help center, which My AskAI does not offer.
Chatbot Flow Builder
Tawk includes a chatbot flow builder, a feature not available in My AskAI.
Integrations (Content/Knowledge)
Tawk integrates with your website, shortcuts, documents, knowledge base, and plain text. My AskAI offers broader integrations, including websites, various file types (PDF, Docx, txt, CSV, pptx, mp3, mp4, xlsx), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
Tawk has a marketplace/app store for integrations. My AskAI integrates with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Compliance
Both Tawk and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant.
Support
Tawk's support varies by tier, offering AI Assist and Live Chat for Hobby, Priority Live Chat for Growth, and custom message limits with priority support for Enterprise. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and Success Manager support for Enterprise.
AI Models Available
Tawk uses the Apollo AI Bot across all tiers. My AskAI offers GPT-4o for Essentials and Pro tiers, and GPT-4o/Claude/Gemini for the Enterprise tier.
API Access
Both Tawk and My AskAI offer API access, enabling integration with other systems and customization of their services.
Conclusion
Tawk and My AskAI both provide robust AI customer support tools with various features and capabilities. While Tawk offers a more budget-friendly option with essential features, My AskAI provides advanced functionalities, broader integrations, and additional support options, justifying its higher price point.
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