Stonly and Zipchat are AI customer support tools designed to help businesses reduce the volume of support tickets. Stonly offers a range of pricing plans, including a Starter plan at $124 per month, a Business plan at $249 per month, and an Enterprise plan with custom pricing. The platform provides analytics and insights but lacks features like human handover, AI email assistance, and email lead capture. Pricing per 1,000 tickets or chats is not explicitly provided, and usage tiers are not specified.
Zipchat, on the other hand, has a more structured pricing model with clear usage tiers. The Starter plan is priced at $49 per month, the Growth plan at $129 per month, the Pro plan at $249 per month, and the Scale plan at $499 per month, with an Enterprise option available upon request. Zipchat charges $86 per 1,000 tickets or chats and offers analytics and insights along with email lead capture, though it also lacks human handover and AI email assistance. This structured approach and additional feature of email lead capture may appeal to businesses looking for more detailed usage options and lead generation capabilities.
| Feature | Stonly | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $86 | $99 |
| Usage Tiers | Not provided | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
Stonly, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, catering to different business needs.
All three platforms—Stonly, Zipchat, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Stonly nor Zipchat offer.
Stonly's pricing starts at $124.00 per month for the Starter plan and goes up to $249.00 per month for the Business plan, with custom pricing for the Enterprise tier. Zipchat offers a broader range of pricing options, starting at $49 per month for the Starter plan and going up to $499 per month for the Scale plan, with custom pricing for Enterprise. My AskAI provides more competitive pricing with the Essentials plan at $60 per month and the Pro plan at $99 per month, along with a 30-day free trial on all plans without requiring a credit card.
The AI price per 1,000 tickets or chats is provided only for Zipchat and My AskAI, with Zipchat charging $86 and My AskAI charging $99.
Zipchat and My AskAI both provide clear usage tiers. Zipchat's tiers range from 500 to 6,000 replies per month across its plans, while My AskAI offers 200 to 1,000 conversations per month, with an option for unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the set limits.
My AskAI supports human handover and includes an AI email assistant, features that are not available in either Stonly or Zipchat.
All three platforms—Stonly, Zipchat, and My AskAI—offer conversation analytics and insights, helping businesses understand customer interactions better.
Zipchat and My AskAI both offer email lead capture capabilities, whereas Stonly does not.
Zipchat imposes content limits based on the plan, ranging from 1,000 to 30,000 webpages. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Zipchat provides information on the number of chatbots only for the Starter plan, which includes two chatbots. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Stonly offers a hosted help center, a feature not available in Zipchat or My AskAI.
None of the three platforms—Stonly, Zipchat, or My AskAI—offer a chatbot flow builder.
Zipchat supports integrations with websites, various file types, and platforms like Shopify. My AskAI provides more extensive integration options, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Zipchat supports integrations with Shopify, Facebook, WhatsApp, Instagram, and Messenger. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI provides different levels of support based on the plan, including web, email, and video support, with priority and success manager options for higher tiers. Zipchat does not differentiate support levels across its plans, and Stonly's support details are not mentioned.
Zipchat uses GPT-4 or its own algorithm across all plans. My AskAI offers GPT-4o for the Essentials and Pro plans and includes additional models like Claude and Gemini for the Enterprise plan. Both Stonly and My AskAI provide API access, while Zipchat does not.
My AskAI offers a comprehensive set of features and competitive pricing, making it a strong contender in the AI customer support market. Its additional capabilities for support agents, human handover, and extensive integrations set it apart from both Stonly and Zipchat.
