AI customer support features comparison: Stonly vs Wonderchat

Overview of AI Customer Support Tools

Stonly, Wonderchat, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing models, catering to different business needs.

AI Customer Support Features

All three platforms—Stonly, Wonderchat, and My AskAI—offer AI customer support features, helping businesses automate responses and reduce the workload on human agents. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness.

Pricing Plans

Stonly's pricing starts at $124.00 per month for the Starter plan, scaling up to $249.00 per month for the Business plan, with custom pricing for enterprise needs. Wonderchat offers a broader range of plans, starting at $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan, with enterprise pricing available on request. My AskAI's plans are more straightforward, with the Essentials plan at $60 per month, the Pro plan at $99 per month, and custom pricing for enterprise solutions. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing per 1,000 Tickets/Chats

Pricing for AI per 1,000 tickets or chats varies significantly. Wonderchat charges $41, while My AskAI charges $99 for the same volume. Stonly's pricing for this metric is not publicly available and needs to be obtained upon request.

Usage Tiers

Wonderchat and My AskAI provide clear usage tiers. Wonderchat's Lite plan includes up to 3,000 messages, scaling up to 30,000 messages for the Professional plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature.

Conversation Analytics/Insights

All three platforms—Stonly, Wonderchat, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, enhancing its capability to manage and respond to customer emails efficiently.

Email Lead Capture

Both Wonderchat and My AskAI offer email lead capture features, while Stonly does not provide this functionality.

Content Limits

Wonderchat imposes content limits based on the plan, ranging from 1 million to 20 million characters and varying numbers of webpages. My AskAI, however, offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Wonderchat's plans limit the number of chatbots, starting with 2 chatbots in the Lite plan and up to 5 in the Professional plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not provide specific information on the number of chatbots.

Hosted Help Centre

Stonly offers a hosted help center, a feature that is not available in Wonderchat or My AskAI.

Chatbot Flow Builder

None of the three platforms—Stonly, Wonderchat, or My AskAI—provide a chatbot flow builder.

Integrations (Content/Knowledge)

Wonderchat supports direct text inputs, websites, various file types, audio, and video. My AskAI offers more extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly's content integration capabilities are not detailed.

Integrations (End Users)

Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Wonderchat supports integrations with various website builders and platforms like Wordpress, Webflow, and Shopify. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several chat and social media platforms.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI provides web, email, and video support for Pro users and adds Slack and a success manager for Enterprise users. Wonderchat offers email support across all plans, with additional Zoom support for higher-tier plans. Stonly's support details are not specified for the Starter and Business plans but include priority support and a dedicated account executive for the Enterprise plan.

AI Models Available

Wonderchat and My AskAI both use GPT-4o, with Wonderchat also offering Claude 3 and Minstral AI. My AskAI's Enterprise plan provides access to GPT-4o, Claude, and Gemini. Stonly does not specify the AI models it uses.

API Access

All three platforms—Stonly, Wonderchat, and My AskAI—provide API access, enabling businesses to integrate their AI customer support tools with other systems and applications.

Conclusion

My AskAI distinguishes itself with its AI features for support agents, AI email assistant, and extensive integrations. It also offers competitive pricing with a straightforward structure and a 30-day free trial.