Stonly and Wonderchat are AI customer support tools designed to help businesses deflect support tickets and streamline customer interactions. Stonly offers a range of pricing plans starting from $124 per month for the Starter plan to custom pricing for the Enterprise plan. It includes analytics and insights but does not support human handover or AI email assistance. Pricing for Stonly per 1,000 tickets or chats is not publicly available and is determined on a case-by-case basis.
Wonderchat, on the other hand, has a more structured pricing model with clear usage tiers, ranging from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan, with an enterprise option available upon request. It charges $41 per 1,000 tickets or chats and includes features such as human handover, analytics, insights, and email lead capture. Unlike Stonly, Wonderchat provides a more comprehensive set of tools for managing customer interactions, potentially offering more flexibility for businesses with varying needs.
| Feature | Stonly | Wonderchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Lite - $49.99/mo Basic - $99.99/mo Turbo - $249.99/mo Professional - $499.99/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Not provided | Lite - 3,000 messages Basic - 6,000 messages Turbo - 15,000 messages Professional - 30,000 messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Wonderchat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - 1 million characters / 250 webpages Basic - 3 million characters / 1000 webpages Turbo - 12 million characters / 2500 webpages Professional - 20 million characters/ 5000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - 2 chatbots Basic - 3 chatbots Turbo - 4 chatbots Professional - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Direct Text Inputs Websites Files (.pdf, txt, csv, docx, pptx, json) Audio Video | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Wordpress Webflow Bubble Confluence Squarespace Notion Framer Wix Shopify | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Lite - email Basic - email Turbo - email Professional - email, Zoom Enterprise - email, Zoom | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o Claude 3 Minstral AI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Wonderchat, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing models, catering to different business needs.
All three platforms—Stonly, Wonderchat, and My AskAI—offer AI customer support features, helping businesses automate responses and reduce the workload on human agents. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing their efficiency and effectiveness.
Stonly's pricing starts at $124.00 per month for the Starter plan, scaling up to $249.00 per month for the Business plan, with custom pricing for enterprise needs. Wonderchat offers a broader range of plans, starting at $49.99 per month for the Lite plan and going up to $499.99 per month for the Professional plan, with enterprise pricing available on request. My AskAI's plans are more straightforward, with the Essentials plan at $60 per month, the Pro plan at $99 per month, and custom pricing for enterprise solutions. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
Pricing for AI per 1,000 tickets or chats varies significantly. Wonderchat charges $41, while My AskAI charges $99 for the same volume. Stonly's pricing for this metric is not publicly available and needs to be obtained upon request.
Wonderchat and My AskAI provide clear usage tiers. Wonderchat's Lite plan includes up to 3,000 messages, scaling up to 30,000 messages for the Professional plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both Wonderchat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature.
All three platforms—Stonly, Wonderchat, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI is the only platform among the three that offers an AI email assistant, enhancing its capability to manage and respond to customer emails efficiently.
Both Wonderchat and My AskAI offer email lead capture features, while Stonly does not provide this functionality.
Wonderchat imposes content limits based on the plan, ranging from 1 million to 20 million characters and varying numbers of webpages. My AskAI, however, offers unlimited webpages and documents across all plans, with automatic updates.
Wonderchat's plans limit the number of chatbots, starting with 2 chatbots in the Lite plan and up to 5 in the Professional plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not provide specific information on the number of chatbots.
Stonly offers a hosted help center, a feature that is not available in Wonderchat or My AskAI.
None of the three platforms—Stonly, Wonderchat, or My AskAI—provide a chatbot flow builder.
Wonderchat supports direct text inputs, websites, various file types, audio, and video. My AskAI offers more extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly's content integration capabilities are not detailed.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Wonderchat supports integrations with various website builders and platforms like Wordpress, Webflow, and Shopify. My AskAI offers a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several chat and social media platforms.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI provides web, email, and video support for Pro users and adds Slack and a success manager for Enterprise users. Wonderchat offers email support across all plans, with additional Zoom support for higher-tier plans. Stonly's support details are not specified for the Starter and Business plans but include priority support and a dedicated account executive for th
