Stonly and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Stonly offers a tiered pricing structure with plans starting at $124.00 per month for the Starter plan and going up to custom pricing for the Enterprise plan. Watermelon, on the other hand, has a more feature-based pricing model, with costs starting from €149 per month for the Basic plan and reaching up to €1499 per month for the Enterprise plan. Additionally, Watermelon's cost per 1,000 tickets or chats is $522, while Stonly's pricing for this metric is provided on application (POA).
In terms of capabilities, both Stonly and Watermelon provide analytics and insights to help businesses monitor and improve their customer support operations. However, Watermelon includes features like human handover and email lead capture, which Stonly does not offer. Neither platform includes an AI email assistant. These differences highlight the distinct approaches each company takes in addressing customer support needs, with Watermelon offering more comprehensive human interaction options and lead capture functionalities.
| Feature | Stonly | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $522 | $99 |
| Usage Tiers | Not provided | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a unique set of features, pricing plans, and capabilities tailored to meet various business needs.
All three platforms—Stonly, Watermelon, and My AskAI—offer AI customer support features. However, when it comes to AI features specifically designed for support agents, Stonly falls short. Both Watermelon and My AskAI provide these advanced functionalities, giving them an edge in assisting support agents directly.
Stonly's pricing starts at $124 per month for the Starter plan and goes up to custom pricing for the Enterprise plan. Watermelon’s plans range from €149 per month for the Basic plan to €1499 per month for the Enterprise plan. In contrast, My AskAI offers more affordable pricing with the Essentials plan at $60 per month, the Pro plan at $99 per month, and custom pricing for the Enterprise plan. Notably, My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats is another crucial aspect. Watermelon charges $522, whereas My AskAI offers a more competitive rate at $99. Stonly does not provide this information publicly and offers it on a per-request basis (POA).
Stonly does not specify its usage tiers, while Watermelon structures its plans based on features. My AskAI provides clear usage tiers: Essentials allows 200 conversations per month, Pro offers 1,000 conversations per month, and Enterprise supports unlimited conversations. Additional conversations beyond these limits are priced at $0.10 each.
Human handover is available in Watermelon and My AskAI, but not in Stonly. This feature allows seamless transition from AI to human agents, enhancing customer experience during complex interactions.
All three platforms—Stonly, Watermelon, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature absent in both Stonly and Watermelon. This capability can significantly enhance email support efficiency.
Both Watermelon and My AskAI offer email lead capture features, while Stonly does not. This feature is crucial for businesses looking to convert customer interactions into potential leads.
Watermelon and My AskAI both offer unlimited content limits. My AskAI supports unlimited webpages and documents across all plans, while Watermelon offers unlimited channels across its plans. Stonly does not provide specific information on content limits.
Watermelon’s chatbot availability varies by plan, ranging from no chatbots in the Basic plan to 10 in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in both the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan. Stonly does not specify the number of chatbots or agents available.
Both Stonly and Watermelon offer a hosted help centre, while My AskAI does not. This feature can be beneficial for businesses that want to provide a centralized knowledge base for their customers.
None of the three platforms—Stonly, Watermelon, or My AskAI—offer a chatbot flow builder, which could be a consideration for businesses looking for customizable chatbot workflows.
Watermelon and My AskAI offer a range of integrations for content and knowledge management. My AskAI supports a wide variety of integrations including websites, files, and multiple cloud storage services. Watermelon provides integrations with websites and documents. Stonly does not provide specific information on content/knowledge integrations.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Watermelon offers a com
