Stonly and Voiceflow are AI customer support tools designed to deflect support tickets by providing automated assistance. Both platforms offer analytics and insights to help businesses understand and improve their customer support operations, although neither supports human handover or includes an AI email assistant.
Stonly's pricing starts at $124 per month for the Starter plan, goes up to $249 per month for the Business plan, and offers custom pricing for the Enterprise plan. The cost per 1,000 tickets or chats is not disclosed and is provided on application. Voiceflow, on the other hand, offers a free Sandbox tier with 100,000 monthly AI tokens, a Pro plan at $50 per month with 2 million monthly AI tokens, a Teams plan at $625 per month with 10 million monthly AI tokens, and custom pricing for the Enterprise tier. Additionally, Voiceflow includes an email lead capture feature, which Stonly does not.
In terms of market positioning, Stonly appears to cater to businesses with a more straightforward pricing structure and higher starting costs, potentially targeting small to medium-sized enterprises. Voiceflow offers more granular usage tiers and a lower entry price, which may appeal to a broader range of users, including larger teams and enterprises looking for scalable solutions with extensive AI token usage.
| Feature | Stonly | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms—Stonly, Voiceflow, and My AskAI—offer AI customer support features aimed at deflecting support tickets. This is a fundamental capability for any AI customer support tool.
My AskAI stands out by providing AI features specifically designed to assist support agents, a capability that Stonly and Voiceflow do not offer. This can be a significant advantage for organizations looking to enhance their support staff's efficiency.
Stonly offers three pricing tiers: Starter at $124.00 per month, Business at $249.00 per month, and a custom-priced Enterprise plan. Voiceflow's plans range from a free Sandbox tier to a Pro plan at $50 per month, a Teams plan at $625 per month, and a custom Enterprise plan. My AskAI's plans are more competitively priced with Essentials at $60, Pro at $99, and a custom-priced Enterprise plan. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
While the AI pricing per 1,000 tickets or chats for Stonly and Voiceflow is not publicly available (POA), My AskAI provides a clear rate of $99, making it easier for businesses to budget their expenses.
Voiceflow offers various usage tiers based on AI tokens, ranging from 100k monthly tokens in the Sandbox plan to unlimited tokens in the Enterprise plan. My AskAI also provides clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and unlimited conversations in the Enterprise plan. Additional conversations beyond these limits are priced at $0.10 each.
My AskAI includes a human handover feature, allowing seamless transition from AI to human support when needed. This feature is not available in Stonly or Voiceflow.
All three platforms—Stonly, Voiceflow, and My AskAI—offer conversation analytics and insights, helping businesses to analyze and improve their customer support interactions.
My AskAI is the only platform among the three that offers an AI email assistant, providing additional support capabilities through email.
Both Voiceflow and My AskAI offer email lead capture features, while Stonly does not. This can be useful for businesses looking to expand their customer engagement through email.
Voiceflow imposes limits on the number of knowledge base sources per agent, varying by plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. Stonly does not provide specific information on content limits.
Voiceflow's agent limits range from 2 agents in the Sandbox plan to unlimited agents in the Teams and Enterprise plans. My AskAI provides 1 agent with two modes (public and private) in both Essentials and Pro plans, with unlimited agents available in the Enterprise plan. Stonly does not specify the number of chatbots or agents.
Stonly offers a hosted help center, a feature not available in Voiceflow or My AskAI.
Voiceflow includes a chatbot flow builder, allowing users to design custom conversation flows. This feature is not available in Stonly or My AskAI.
Voiceflow supports a variety of integrations including websites, files, sitemaps, and third-party software like Zendesk. My AskAI offers extensive integrations including Google Drive, Notion, Confluence, SharePoint, and more. Stonly does not provide detailed information on content or knowledge integrations.
Voiceflow integrates with multiple communication platforms such as WhatsApp, Discord, and Slack. My AskAI offers a wide range of integrations including Zendesk, Intercom, HubSpot, Slack, and various social media platforms via Intercom/Zendesk. Stonly supports integrations with Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant. However, only Voiceflow is SOC-2 compliant, which may be a consideration for businesses with stringent security requirements.
Stonly's support options are not clearly mentioned for each plan. Voiceflow offers community support, email support, and priority support depending on the plan. My AskAI provides web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a dedicated success manager for Enterprise.
Voiceflow offers a range of AI models including ChatGPT and other large language models (LLMs). My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise. Stonly does not specify the AI models available.
All three platforms—Stonly, Voiceflow, and My AskAI—provide API access, enabling custom integrations and functionality.
In summary, while Stonly and Voiceflow offer robust AI customer support features, My AskAI distinguishes itself with additional capabilities for support agents, competitive pricing, extensive integrations, and unique features like human handover and an AI email assistant.
