Stonly and Userlike are AI customer support tools designed to deflect support tickets by providing automated assistance to users. Both platforms offer analytics and insights, enabling businesses to monitor and optimize their customer support interactions. Neither Stonly nor Userlike includes a human handover feature or an AI email assistant, but Userlike does offer email lead capture capabilities, which Stonly lacks.
When it comes to pricing, Stonly's plans start at $124 per month for the Starter tier, $249 per month for the Business tier, and offer custom pricing for the Enterprise tier. Userlike, on the other hand, offers a free plan with unlimited conversations and various paid plans: Team at $130 per month, Corporate at $350 per month, and a custom-priced Flex plan. Additionally, Userlike provides options for WhatsApp campaigns at $39 per month and charges $20 per month for additional users. Both companies use a POA (Price on Application) model for pricing per 1,000 tickets/chats, making direct cost comparisons challenging without further details.
| Feature | Stonly | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | POA | $99 |
| Usage Tiers | Not provided | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Stonly, Userlike, and My AskAI—offer AI customer support features, helping businesses handle customer inquiries efficiently. However, My AskAI stands out by also providing AI features specifically tailored for support agents, unlike Stonly and Userlike.
Stonly's pricing starts at $124 per month for the Starter plan, with the Business plan at $249 per month and a custom-priced Enterprise plan. Userlike offers a more diverse range of plans, including a free tier, with paid plans ranging from $130 to $350 per month and additional costs for WhatsApp campaigns and extra users. My AskAI provides a more affordable entry point with the Essentials plan at $60 per month, the Pro plan at $99 per month, and a custom-priced Enterprise plan. It also offers a 30-day free trial on all plans without requiring a credit card.
While Stonly and Userlike do not specify their AI pricing per 1,000 tickets or chats, My AskAI charges $99 for this service. In terms of usage tiers, Userlike offers unlimited conversations across all its plans, whereas My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Human handover is a critical feature for seamless customer support, and My AskAI is the only platform among the three that offers this functionality. All three platforms provide conversation analytics and insights to help businesses understand and improve their customer interactions.
My AskAI is the only platform that includes an AI email assistant, enhancing its support capabilities. Both Userlike and My AskAI offer email lead capture, while Stonly does not.
My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, which is a significant advantage. The number of chatbots or agents varies, with My AskAI providing one chatbot with two modes in the Essentials and Pro plans and unlimited chatbots in the Enterprise plan. Information on these limits for Stonly and Userlike is not provided.
Stonly offers a hosted help center, a feature not available in Userlike and My AskAI. Conversely, Userlike includes a chatbot flow builder, which neither Stonly nor My AskAI provides.
Stonly, Userlike, and My AskAI support various integrations. My AskAI excels with a wide range of content and knowledge integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and more. For end-user integrations, My AskAI supports numerous platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, and others, offering extensive connectivity options.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI offering web and email support for the Essentials plan, priority support for the Pro plan, and a dedicated success manager and Slack support for the Enterprise plan. Userlike provides support across all plans with professional onboarding and a dedicated account manager for its Flex plan.
Userlike offers GPT-4 for its paid plans, while My AskAI provides GPT-4o for the Essentials and Pro plans and a choice of GPT-4o, Claude, or Gemini for the Enterprise plan. All three platforms offer API access, ensuring flexibility for integration and customization.
Stonly, Userlike, and My AskAI each bring unique strengths to the table in the AI customer support market. My AskAI distinguishes itself with AI features for support agents, affordable pricing, extensive integrations, and robust support options, making it a competitive choice for businesses looking to enhance their customer support operations.
