AI customer support features comparison:Stonlyvs Userdesk
Stonly and Userdesk are AI customer support tools designed to deflect support tickets, offering various features and pricing plans to accommodate different business needs. Stonly's pricing is structured around three main plans: Starter at $124 per month, Business at $249 per month, and a custom-priced Enterprise plan. Although Stonly does not provide specific usage tiers or costs per 1,000 tickets/chats, it includes analytics and insights but lacks a human handover feature, AI email assistant, and email lead capture capabilities.
Userdesk, on the other hand, offers a more granular pricing model with clear usage tiers and a cost of $24 per 1,000 tickets/chats. Its plans range from a free tier providing 30 AI messages per month to an Enterprise plan at $499 per month, accommodating up to 100,000 AI messages. Userdesk does not offer analytics or insights but includes email lead capture. Similar to Stonly, it does not provide a human handover feature or AI email assistant. Additionally, Userdesk offers an option to remove its branding for an extra $39 per month.
Full breakdown: All available features and pricing
| Feature | Stonly | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | TBC | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Not provided | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
Stonly, Userdesk, and My AskAI are AI customer support tools designed to reduce the workload on human support agents by deflecting support tickets. Each offers a unique set of features, pricing plans, and capabilities to cater to different business needs.
AI Customer Support and Features for Support Agents
All three platforms offer AI customer support features. However, Stonly does not provide AI features specifically for support agents, while My AskAI includes these capabilities. Userdesk's offering in this area is not clearly defined.
Pricing Plans
Stonly's pricing ranges from $124 per month for the Starter plan to a custom price for the Enterprise plan. Userdesk offers a more varied pricing structure, starting with a free plan and scaling up to $499 per month for the Enterprise plan. My AskAI's pricing starts at $60 per month for the Essentials plan and goes up to a custom price for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
Stonly's AI pricing is determined on a per-quote basis. Userdesk charges $24 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume.
Usage Tiers
Userdesk provides detailed usage tiers, ranging from 30 AI messages per month on the free plan to 100,000 AI messages per month on the Enterprise plan. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits. Stonly does not provide specific usage tiers.
Human Handover
Only My AskAI supports human handover, allowing seamless transition from AI to human agents when needed. This feature is not available in Stonly or Userdesk.
Conversation Analytics/Insights
Both Stonly and My AskAI offer conversation analytics and insights, providing valuable data to improve customer support. Userdesk does not offer this feature.
AI Email Assistant
My AskAI includes an AI email assistant, a feature not available in Stonly or Userdesk.
Email Lead Capture
Userdesk and My AskAI both offer email lead capture capabilities, whereas Stonly does not.
Content Limits
Userdesk provides specific content limits based on the plan, ranging from 50,000 training words on the free plan to 50 million on the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Stonly does not specify content limits.
Number of Chatbots/Agents
Userdesk's number of chatbots scales with the plan, from one chatbot on the free plan to 50 on the Enterprise plan. My AskAI allows one chatbot with two modes (public and private) on the Essentials and Pro plans, and unlimited chatbots on the Enterprise plan. Stonly does not provide information on the number of chatbots.
Hosted Help Centre and Chatbot Flow Builder
Stonly offers a hosted help center, which is not available in Userdesk or My AskAI. None of the three platforms provide a chatbot flow builder.
Integrations (Content/Knowledge)
Userdesk integrates with websites, files (PDFs), and Notion pages. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Stonly's integrations are not specified.
Integrations (End Users)
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Userdesk supports WordPress, Shopify, Webflow, Wix, and any website, along with Slack. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various live chat platforms like Tidio and LiveChat.
Compliance and Support
All three platforms are GDPR compliant. None are SOC-2 compliant. My AskAI offers tiered support, with web and email support on the Essentials plan, priority support on the Pro plan, and dedicated Slack and success manager support on the Enterprise plan. Stonly and Userdesk's support details are less specific.
AI Models Available
Userdesk uses GPT-3.5 and GPT-4 models depending on the plan. My AskAI uses GPT-4o across all plans, with the Enterprise plan offering additional options like Claude and Gemini. Stonly does not specify the AI models used.
API Access
All three platforms offer API access, allowing for greater customization and integration with other systems.
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