Stonly and SiteGPT are AI customer support tools designed to deflect support tickets and streamline customer interactions. Stonly offers three pricing plans: Starter at $124 per month, Business at $249 per month, and Enterprise with custom pricing. It provides analytics and insights but lacks features like human handover, AI email assistant, and email lead capture. The pricing for handling 1,000 tickets or chats is not provided upfront and is available upon request.
SiteGPT, on the other hand, has a more tiered pricing structure with plans ranging from Starter at $49 per month to Enterprise starting at $999 per month. SiteGPT charges $25 per 1,000 tickets or chats and offers usage tiers that scale with the number of messages, from 4,000 to unlimited messages per month. It includes features like human handover, analytics and insights, and email lead capture but does not have an AI email assistant. Additionally, users can opt to remove SiteGPT branding for an extra $50 per month or purchase additional message capacity.
| Feature | Stonly | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Not provided | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service. Each offers unique features, pricing, and capabilities tailored to different business needs. Below is a detailed comparison of these three platforms.
All three platforms—Stonly, SiteGPT, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency.
Stonly does not provide AI features specifically for support agents, whereas both SiteGPT and My AskAI do. This makes SiteGPT and My AskAI more versatile for businesses looking to enhance their support agents' capabilities with AI.
Stonly's pricing starts at $124.00 per month for the Starter plan, going up to $249.00 per month for the Business plan, with custom pricing for the Enterprise tier. SiteGPT offers more granular pricing with its Starter plan at $49 per month, Growth at $99 per month, Scale at $399 per month, and Enterprise starting at $999 per month. My AskAI provides competitive pricing with the Essentials plan at $60 per month, Pro at $99 per month, and custom pricing for the Enterprise tier. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
SiteGPT charges $25 per 1,000 tickets/chats, whereas My AskAI charges $99. Stonly's pricing for this metric is not specified and is likely part of their custom pricing.
SiteGPT has distinct usage tiers, starting from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000 conversations, and the Enterprise plan offers unlimited conversations. Stonly does not provide specific usage tiers.
Both SiteGPT and My AskAI support human handover, allowing seamless transitions from AI to human agents. Stonly does not offer this feature.
All three platforms—Stonly, SiteGPT, and My AskAI—provide conversation analytics and insights, helping businesses monitor and optimize their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Stonly or SiteGPT. This can be particularly beneficial for businesses looking to automate email responses.
Both SiteGPT and My AskAI offer email lead capture capabilities, whereas Stonly does not. This feature is useful for businesses aiming to grow their email lists and capture potential leads.
SiteGPT has specific content limits based on the plan, ranging from 200 to 100,000 training web pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Stonly does not specify content limits.
SiteGPT offers a range of chatbots from 1 in the Starter plan to unlimited in the Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not specify the number of chatbots or agents.
Stonly provides a hosted help center, a feature not available in SiteGPT or My AskAI. This can be useful for businesses looking to offer a centralized knowledge base for customers.
SiteGPT supports a wide range of integrations including websites, files, and cloud storage services. My AskAI also offers extensive integration options, including popular platforms like Zendesk, Intercom, and Salesforce. Stonly's integrations are not specified.
SiteGPT and My AskAI both offer a variety of end-user integrations, including popular communication platforms like Slack, WhatsApp, and Messenger. My AskAI provides a broader range of integrations, including apps for Zendesk, Intercom, and HubSpot. Stonly supports integrations with Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant. None of them are SOC-2 compliant.
Support varies across the platforms. SiteGPT offers email support across all plans, with additional support options for higher tiers. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and dedicated success manager support for the Enterprise plan. Stonly's support details are not fully specified.
