Stonly and Neople are both AI customer support tools designed to deflect support tickets and streamline customer service operations. Stonly offers a range of pricing plans, including a Starter plan at $124 per month, a Business plan at $249 per month, and custom pricing for enterprise solutions. The cost per 1,000 tickets or chats is provided on a price-on-application (POA) basis. Stonly includes analytics and insights but does not support human handover or AI email assistance.
Neople, on the other hand, charges $334 per 1,000 tickets or chats and offers three pricing tiers: Junior at €1500 per month, Medior at €2500 per month, and Senior at an additional €1000 per month. Specific details on human handover, analytics, insights, and email lead capture capabilities are not provided. Both platforms aim to reduce the workload on human support staff, but they differ in pricing structures and the extent of features offered.
| Feature | Stonly | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $334 | $99 |
| Usage Tiers | Not provided | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Not provided | Yes |
| Pricing Page | Stonly pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Not provided | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
Stonly, Neople, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and provide efficient customer service. Each tool offers unique features and pricing models tailored to different business needs.
Stonly and My AskAI both offer AI customer support features, enabling automated responses to customer inquiries. Neople, however, does not provide these features but focuses on AI features for support agents instead.
Neople and My AskAI offer AI features designed to assist support agents in handling customer interactions. Stonly does not provide such features, positioning itself more as a self-service tool.
Stonly offers three pricing tiers: Starter at $124.00 per month, Business at $249.00 per month, and Enterprise with custom pricing. Neople's pricing starts at €1500 per month for the Junior plan, €2500 per month for the Medior plan, and an additional €1000 for the Senior plan. My AskAI provides more affordable options with its Essentials plan at $60, Pro plan at $99, and Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, My AskAI charges $99, while Neople's cost is $334. Stonly's pricing for this metric is not publicly available and is provided upon request.
My AskAI clearly outlines its usage tiers: Essentials allows for 200 conversations per month, Pro offers 1,000 conversations per month, and the Enterprise plan supports unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond these limits. Stonly and Neople do not provide specific usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature, and Neople has not provided information on this capability.
Both Stonly and My AskAI offer conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions. Neople does not provide details on this feature.
My AskAI includes an AI email assistant and email lead capture features, which are not available in Stonly or Neople.
My AskAI offers unlimited content limits for all its plans, including webpages and documents that are updated automatically. Stonly and Neople do not specify their content limits.
My AskAI specifies the number of chatbots/agents per plan: Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan supports unlimited chatbots. Stonly and Neople do not provide this information.
Stonly includes a hosted help center, whereas My AskAI does not offer this feature. Information on Neople's provision of a hosted help center is not available.
None of the three tools offer a chatbot flow builder, focusing instead on other AI and support functionalities.
My AskAI provides extensive integrations with various content and knowledge platforms, including websites, Google Drive, Notion, Confluence, and more. Stonly and Neople do not specify their content integration capabilities.
My AskAI supports a wide range of end-user integrations, such as Zendesk, Intercom, HubSpot, Slack, and more. Stonly offers integrations with Segment, Zapier, Freshpaint, and Rudderstack. Neople's end-user integration capabilities are not detailed.
All three tools are GDPR compliant. Neople is also SOC-2 compliant, a feature not available in Stonly and My AskAI. In terms of support, My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support via Slack and a success manager for Enterprise. Stonly and Neople's support details are less specific.
My AskAI utilizes GPT-4o for its Essentials and Pro plans, and offers additional models like Claude and Gemini for the Enterprise plan. API access is available for both My AskAI and Stonly, while Neople's details are not provided.
My AskAI stands out with its comprehensive features, competitive pricing, and extensive integration options, making it a strong contender in the AI customer support market. Stonly and Neople offer unique advantages but lack some of the functionalities and flexibility provided by My AskAI.
