AI customer support features comparison:Stonlyvs LiveHelpNow

Introduction

Stonly, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets through automated assistance. Each offers various features, pricing plans, and capabilities to cater to different business needs.

AI Customer Support Features

All three platforms—Stonly, LiveHelpNow, and My AskAI—offer AI customer support features. However, only LiveHelpNow and My AskAI extend their AI capabilities to support agents, providing additional tools for internal use.

Pricing Plans

Stonly offers three pricing plans: Starter at $124.00 per month, Business at $249.00 per month, and Enterprise with custom pricing. LiveHelpNow's pricing is more modular, with separate charges for different features like live chat and texting at $21 per agent and chatbot services at $95 per month. My AskAI has a straightforward pricing structure with Essentials at $60, Pro at $99, and Enterprise plans available upon request. My AskAI also provides a 30-day free trial across all plans without requiring a credit card.

AI Pricing and Usage Tiers

The AI cost per 1,000 tickets or chats is not disclosed by Stonly or LiveHelpNow. My AskAI, however, charges $99 per 1,000 tickets/chats. My AskAI also offers clear usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, along with an additional $0.10 per conversation beyond the limits.

Human Handover

While Stonly does not support human handover, both LiveHelpNow and My AskAI do, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and optimize their customer interactions.

AI Email Assistant and Email Lead Capture

Only My AskAI offers an AI email assistant, adding an extra layer of automation for email support. Both LiveHelpNow and My AskAI support email lead capture, whereas Stonly does not.

Content Limits

My AskAI stands out by offering unlimited webpage and document content limits across all its plans, which are updated automatically. Content limits for Stonly and LiveHelpNow are not specified.

Number of Chatbots/Agents

My AskAI provides clear limits on the number of chatbots/agents: one for Essentials and Pro plans, and unlimited for Enterprise. This information is not provided for Stonly and LiveHelpNow.

Hosted Help Centre

Both Stonly and LiveHelpNow offer a hosted help center, while My AskAI does not.

Chatbot Flow Builder

None of the three platforms offer a chatbot flow builder.

Integrations (Content/Knowledge)

Stonly's integrations are not specified. LiveHelpNow integrates with websites, documents, and help centers. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. LiveHelpNow's integrations are listed on their website. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. My AskAI provides tiered support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Stonly and LiveHelpNow's support details are less specific.

AI Models and API Access

My AskAI offers GPT-4o across all plans and additional models like Claude and Gemini for Enterprise. The AI models used by Stonly and LiveHelpNow are not specified. All three platforms provide API access.

Conclusion

Each platform—Stonly, LiveHelpNow, and My AskAI—offers unique features and pricing structures tailored to different customer needs. My AskAI stands out with its transparent pricing, extensive integrations, and additional features like an AI email assistant and clear usage tiers.