Stonly and LivechatAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Stonly offers a range of pricing plans starting from $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. While Stonly does not provide a specific cost per 1,000 tickets or chats, it includes analytics and insights capabilities but lacks features such as human handover and AI email assistant.
LivechatAI, on the other hand, provides a more granular pricing structure with a cost of $55 per 1,000 tickets or chats. It offers multiple usage tiers, including a free plan with 100 GPT-4 messages and various paid plans ranging from $39 to $389 per month. LivechatAI supports human handover, analytics, insights, and email lead capture, though it also does not include an AI email assistant. This diverse range of options and features positions LivechatAI as a flexible and cost-effective solution for different business needs.
| Feature | Stonly | LivechatAI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $55 | $99 |
| Usage Tiers | Not provided | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, LivechatAI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities, catering to different business needs.
All three platforms—Stonly, LivechatAI, and My AskAI—offer AI customer support features. This means they can automate responses and assist customers without human intervention, aiming to reduce the workload on human agents.
LivechatAI and My AskAI provide AI features specifically designed to assist support agents, unlike Stonly, which lacks this capability. This includes tools to help agents respond more efficiently and accurately.
Stonly's pricing starts at $124 per month for the Starter plan, going up to $249 for the Business plan, with custom pricing for the Enterprise plan. LivechatAI offers a more varied pricing structure, starting with a Free plan and escalating to $389 per month for the Expert plan. My AskAI has a simpler pricing model, with the Essentials plan at $60 per month, Pro at $99, and Enterprise available upon request. My AskAI also offers a 30-day free trial on all plans, requiring no credit card.
For AI pricing per 1,000 tickets or chats, LivechatAI charges $55, whereas My AskAI charges $99. Stonly does not provide specific pricing information for this metric, indicating it might be part of their custom pricing for enterprise clients.
LivechatAI and My AskAI offer clear usage tiers. LivechatAI's Free plan includes 100 GPT-4 messages, with higher tiers offering more messages and even unlimited options. My AskAI's Essentials plan includes 200 conversations per month, scaling up to 1,000 conversations for the Pro plan, and unlimited conversations for the Enterprise plan, with an additional charge of $0.10 per conversation beyond these limits.
Both LivechatAI and My AskAI support human handover, allowing the AI to transfer conversations to human agents when necessary. Stonly does not offer this feature, potentially limiting its utility in more complex support scenarios.
All three platforms provide conversation analytics and insights, helping businesses monitor and improve their customer support performance through data-driven decisions.
My AskAI stands out by offering an AI email assistant, a feature not available in either Stonly or LivechatAI. This can be particularly beneficial for businesses looking to automate email responses.
LivechatAI and My AskAI both offer email lead capture capabilities, unlike Stonly. This feature can help businesses gather potential customer information and enhance their marketing efforts.
My AskAI provides unlimited webpages and documents across all plans, with automatic updates. LivechatAI also offers unlimited content but specifies a 100 million character limit for each plan. Stonly does not provide explicit information on content limits.
LivechatAI and My AskAI specify the number of AI bots or agents available per plan. LivechatAI ranges from 1 AI bot in the Free plan to 10 in the Expert plan. My AskAI offers 1 chatbot in the Essentials and Pro plans, with unlimited bots available in the Enterprise plan. Stonly does not provide this information.
Stonly offers a hosted help centre, a feature not available in LivechatAI or My AskAI. This can be a valuable resource for businesses looking to provide self-service options to their customers.
None of the three platforms offer a chatbot flow builder, indicating that users might need to rely on predefined flows or external tools for this functionality.
My AskAI supports a wide range of content and knowledge integrations, including websites, various file types, and several cloud storage and collaboration platforms. LivechatAI also offers multiple integrations but is more limited compared to My AskAI. Stonly does not provide detailed information on content integrations.
My AskAI excels in end-user integrations, supporting a broad array of platforms like Zendesk, Intercom, Slack, Teams, and many more. LivechatAI offers fewer end-user integrations, focusing on communication platforms like Slack and WhatsApp. Stonly lists integrations with tools like Segment and Zapier.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI offering priority support and a success manager for Enterprise clients, while LivechatAI provides live cha
