AI customer support features comparison: Stonly vs Kommunicate

Stonly vs. Kommunicate vs. My AskAI: AI Customer Support Tools Comparison

Stonly, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms, Stonly, Kommunicate, and My AskAI, provide AI customer support features to assist in handling customer inquiries efficiently. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their productivity and response quality.

Pricing Plans

Stonly offers three pricing plans: Starter at $124.00 per month, Business at $249.00 per month, and Enterprise with custom pricing. Kommunicate's pricing starts at $100 per month for the Lite plan, $200 per month for the Advanced plan, and custom pricing for the Enterprise plan. My AskAI offers a more affordable range with the Essentials plan at $60 per month, Pro at $99 per month, and Enterprise with a price on application. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Stonly's pricing is determined upon application, while Kommunicate charges $84. My AskAI prices this at $99, aligning closely with Kommunicate but offering additional features.

Usage Tiers

Kommunicate's usage tiers are divided into Lite (1,000 messages), Advanced (5,000 messages), and custom pricing for Enterprise. My AskAI's usage tiers include Essentials (200 conversations per month), Pro (1,000 conversations per month), and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the limits, providing flexibility for growing businesses.

Human Handover

Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions effectively.

AI Email Assistant

My AskAI is unique in offering an AI email assistant, a feature not available with Stonly or Kommunicate, adding an extra layer of support automation.

Email Lead Capture

While both Kommunicate and My AskAI offer email lead capture capabilities, Stonly does not include this feature.

Content Limits

Kommunicate's content limits are not specifically detailed for their Lite and Advanced plans, with custom pricing for Enterprise. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring scalability and ease of use.

Number of Chatbots/Agents

Kommunicate does not specify the number of chatbots or agents for their plans. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan, providing flexibility based on business needs.

Hosted Help Centre

Stonly offers a hosted help center, a feature not available with Kommunicate or My AskAI.

Chatbot Flow Builder

Kommunicate includes a chatbot flow builder, allowing businesses to create custom chatbot interactions. This feature is not available with Stonly or My AskAI.

Integrations (Content/Knowledge)

Kommunicate integrates with web scraping, FAQs, documents, and various customer interaction platforms like Zendesk and Salesforce. My AskAI provides extensive integrations with websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more, offering a broad range of content and knowledge management options.

Integrations (End Users)

Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Kommunicate's integrations are detailed on their website. My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat services, providing comprehensive connectivity for diverse business needs.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI offers different levels of support based on the plan, including web, email, video, and a dedicated success manager for Enterprise customers. Kommunicate provides extensive support options, including live chat and phone support for higher-tier plans. Stonly's support details are less specified, particularly for the Starter and Business plans.

AI Models Available

Kommunicate and My AskAI both utilize GPT-4o. My AskAI offers additional AI model options for Enterprise customers, including Claude and Gemini, providing advanced AI capabilities.

API Access

All three platforms offer API access, enabling businesses to integrate and extend the functionalities of their AI customer support tools.

In conclusion, while all three tools offer robust AI customer support features, My AskAI distinguishes itself with additional AI functionalities for support agents, competitive pricing, and extensive integration options, making it a versatile choice for businesses looking to enhance their customer support capabilities.