Stonly and Kommunicate are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Stonly offers a tiered pricing structure with plans starting at $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. While Stonly provides analytics and insights, it does not support human handover or email lead capture capabilities. The price per 1,000 tickets or chats is provided on request, indicating a more customized pricing approach based on specific customer needs.
Kommunicate, on the other hand, has a more transparent pricing model with a fixed rate of $84 per 1,000 tickets or chats. It offers three usage tiers: Lite for 1,000 messages, Advanced for 5,000 messages, and Enterprise with custom pricing. Kommunicate includes features such as human handover and email lead capture, alongside analytics and insights. The pricing plans start at $100 per month for the Lite plan, $200 per month for the Advanced plan, and custom pricing for the Enterprise plan. This positions Kommunicate as a potentially more cost-effective solution with additional functionalities compared to Stonly.
| Feature | Stonly | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $84 | $99 |
| Usage Tiers | Not provided | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Kommunicate, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities that cater to different business needs.
All three platforms, Stonly, Kommunicate, and My AskAI, provide AI customer support features to assist in handling customer inquiries efficiently. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their productivity and response quality.
Stonly offers three pricing plans: Starter at $124.00 per month, Business at $249.00 per month, and Enterprise with custom pricing. Kommunicate's pricing starts at $100 per month for the Lite plan, $200 per month for the Advanced plan, and custom pricing for the Enterprise plan. My AskAI offers a more affordable range with the Essentials plan at $60 per month, Pro at $99 per month, and Enterprise with a price on application. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, Stonly's pricing is determined upon application, while Kommunicate charges $84. My AskAI prices this at $99, aligning closely with Kommunicate but offering additional features.
Kommunicate's usage tiers are divided into Lite (1,000 messages), Advanced (5,000 messages), and custom pricing for Enterprise. My AskAI's usage tiers include Essentials (200 conversations per month), Pro (1,000 conversations per month), and Enterprise with unlimited conversations. My AskAI also charges $0.10 per conversation beyond the limits, providing flexibility for growing businesses.
Both Kommunicate and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions effectively.
My AskAI is unique in offering an AI email assistant, a feature not available with Stonly or Kommunicate, adding an extra layer of support automation.
While both Kommunicate and My AskAI offer email lead capture capabilities, Stonly does not include this feature.
Kommunicate's content limits are not specifically detailed for their Lite and Advanced plans, with custom pricing for Enterprise. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, ensuring scalability and ease of use.
Kommunicate does not specify the number of chatbots or agents for their plans. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan, providing flexibility based on business needs.
Stonly offers a hosted help center, a feature not available with Kommunicate or My AskAI.
Kommunicate includes a chatbot flow builder, allowing businesses to create custom chatbot interactions. This feature is not available with Stonly or My AskAI.
Kommunicate integrates with web scraping, FAQs, documents, and various customer interaction platforms like Zendesk and Salesforce. My AskAI provides extensive integrations with websites, various file types, and platforms like Google Drive, Notion, Confluence, SharePoint, and more, offering a broad range of content and knowledge management options.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Kommunicate's integrations are detailed on their website. My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat services, providing comprehensive connectivity for diverse business needs.
All three platforms are GDPR compliant but none are SOC-2 compliant. My AskAI offers different levels of support based on the plan, including web, email, video, and a dedicated success manager for Enterprise customers. Kommunicate provides extensive support options, including live chat and phone support for higher-tier plans. Stonly's support details are less specified, particularly for the Starter and Business plans.
