AI customer support features comparison:Stonlyvs Helpkit

Introduction

Stonly, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—Stonly, Helpkit, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Stonly nor Helpkit offer.

Pricing Plans

Stonly's pricing starts at $124 per month for the Starter plan and goes up to $249 per month for the Business plan, with custom pricing for the Enterprise plan. Helpkit offers a more budget-friendly range, starting at $19 per month for the Starter plan and going up to $79 per month for the Professional plan. Their AI chatbot feature is available for an additional $49 per month. My AskAI's plans start at $60 per month for the Essentials plan and go up to $99 per month for the Pro plan, with custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The AI price per 1,000 tickets/chats is not specified for Stonly. Helpkit charges $49, while My AskAI charges $99.

Usage Tiers

Stonly and Helpkit do not provide specific usage tiers. My AskAI, on the other hand, offers clear usage tiers: 200 conversations per month for the Essentials plan, 1,000 for the Pro plan, and unlimited conversations for the Enterprise plan. Additional conversations cost $0.10 each.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents. This feature is not available in Stonly or Helpkit.

Conversation Analytics/Insights

All three platforms—Stonly, Helpkit, and My AskAI—offer conversation analytics and insights to help businesses understand and improve their customer interactions.

AI Email Assistant

My AskAI is the only platform that includes an AI email assistant, a feature not available in either Stonly or Helpkit.

Email Lead Capture

Both Helpkit and My AskAI offer email lead capture features, while Stonly does not.

Content Limits

Stonly and Helpkit do not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Stonly and Helpkit do not provide information on the number of chatbots or agents. My AskAI offers one chatbot with two modes (public and private) for the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre

Both Stonly and Helpkit offer a hosted help center, while My AskAI does not.

Chatbot Flow Builder

None of the three platforms—Stonly, Helpkit, or My AskAI—include a chatbot flow builder.

Integrations (Content/Knowledge)

Stonly's content and knowledge integrations are not specified. Helpkit integrates with Notion. My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Helpkit integrates with websites. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance

All three platforms—Stonly, Helpkit, and My AskAI—are GDPR compliant. None of them are SOC-2 compliant.

Support

Stonly's support details are not specified. Helpkit does not provide information on support. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.

AI Models Available

Stonly does not specify the AI models they use. Helpkit employs GPT-4. My AskAI uses GPT-4o for the Essentials and Pro plans, and offers additional models (Claude and Gemini) for the Enterprise plan.

API Access

Stonly and My AskAI both offer API access, while Helpkit does not.

Conclusion

In summary, My AskAI provides a comprehensive suite of features, including AI support for agents, human handover, an AI email assistant, and extensive integrations. Its clear usage tiers and 30-day free trial make it an attractive option for businesses looking to enhance their customer support capabilities.