All AI Agent Comparisons> Stonly vs. HappyChat AI

AI customer support features comparison:Stonlyvs HappyChat AI

Compare Stonly and HappyChat AI to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

Stonly and HappyChat AI are both AI customer support tools designed to help businesses deflect support tickets and improve customer service efficiency. Stonly offers a range of pricing plans starting from $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. The cost per 1,000 tickets or chats is provided on a price-on-application (POA) basis. Stonly includes analytics and insights but does not support human handover, AI email assistance, or email lead capture.

HappyChat AI, on the other hand, provides a more detailed and tiered pricing structure, starting with a free plan that includes 50 messages per month. Paid plans range from $19 per month for the Starter plan with 2,000 messages, up to $399 per month for the Enterprise plan with 50,000 messages. The cost per 1,000 tickets or chats is $24. Like Stonly, HappyChat AI offers analytics and insights but also includes email lead capture, though it lacks human handover and AI email assistance capabilities. HappyChat AI's pricing and usage tiers may appeal to businesses with varying needs and budgets.

Full breakdown: All available features and pricing

Understand all about Stonly's and HappyChat AI's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	Stonly	HappyChat AI	My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	No	TBC	Yes
Price Plans	Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price	Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo	Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats	POA	$24	$99
Usage Tiers	Not provided	Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	No	No	Yes
Conversation Analytics/Insights	Yes	Yes	Yes
AI Email Assistant	No	No	Yes
Email Lead Capture	No	Yes	Yes
Pricing Page	Stonly pricing page	HappyChat AI pricing page	My AskAI pricing page
Content Limits	Not provided	Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Not provided	Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	Yes	No	No
Chatbot Flow Builder	No	No	No
Integrations (Content/Knowledge)	Not provided	Websites Files (PDF, DOCX) sitemaps Providing Q&A	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Segment Zapier Freshpaint Rudderstack	Wordpress Webflow Shopify Wix WhatsApp Messenger (coming soon) Telegram (coming soon) Slack (coming soon)	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	Yes	No
Support	Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive	Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	Not provided	Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Overview of AI Customer Support Tools

Stonly, HappyChat AI, and My AskAI are AI-powered customer support tools designed to deflect support tickets and provide automated assistance to users. Each platform offers unique features and pricing structures tailored to different business needs.

AI Customer Support Features

All three platforms—Stonly, HappyChat AI, and My AskAI—offer AI customer support features, enabling businesses to automate responses and improve customer service efficiency. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their capabilities to resolve complex issues.

Pricing Plans

Stonly's pricing starts at $124 per month for the Starter plan, with the Business plan at $249 per month and a custom-priced Enterprise plan. HappyChat AI offers a more varied pricing structure, starting with a free tier and scaling up to $399 per month for the Enterprise plan. My AskAI's pricing is more competitive, starting at $60 per month for the Essentials plan, $99 for the Pro plan, and a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

HappyChat AI charges $24 per 1,000 tickets/chats, whereas My AskAI charges $99 for the same volume. Stonly's pricing for this metric is not provided and is likely part of their custom pricing for the Enterprise plan.

Usage Tiers

HappyChat AI provides clear usage tiers, ranging from 50 messages per month in the free plan to 50,000 messages per month in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover

My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. This feature is not available in Stonly or HappyChat AI, making My AskAI a more versatile option for complex customer interactions.

Conversation Analytics/Insights

All three platforms—Stonly, HappyChat AI, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Stonly or HappyChat AI. This allows for automated email responses, further enhancing customer support efficiency.

Email Lead Capture

Both HappyChat AI and My AskAI offer email lead capture features, whereas Stonly does not. This functionality helps businesses gather potential customer information for follow-up and marketing purposes.

Content Limits

HappyChat AI has specific content limits based on the plan, ranging from 20 source pages in the free plan to 10,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.

Number of Chatbots/Agents

HappyChat AI's number of chatbots varies by plan, from one in the free tier to 50 in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not provide specific information about the number of chatbots.

Hosted Help Centre

Stonly offers a hosted help center, a feature not available in HappyChat AI or My AskAI. This can be advantageous for businesses looking to provide a centralized knowledge base for customers.

Integrations

My AskAI excels in integrations, supporting various content and knowledge sources such as websites, files, and multiple cloud storage services. It also integrates with numerous end-user platforms, including Zendesk, Intercom, Slack, and more. HappyChat AI offers integrations with popular website builders and messaging platforms, while Stonly's integration details are limited.

Compliance and Support

All three platforms are GDPR compliant. HappyChat AI is also SOC-2 compliant. My AskAI provides robust support options, including priority support and a success manager for Enterprise plans, which is more comprehensive compared to the support offered by Stonly and HappyChat AI.

AI Models and API Access

HappyChat AI uses GPT-3 and GPT-4 models, depending on the plan. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for the Enterprise plan. All three platforms provide API access, allowing for customization and integration with other systems.

Conclusion

In summary, while Stonly, HappyChat AI, and My AskAI all offer valuable AI customer support features, My AskAI stands out with its comprehensive support for AI features tailored for support agents, competitive pricing, extensive integrations, and additional functionalities like human handover and an AI email assistant.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation