AI customer support features comparison:Stonlyvs Dante

Introduction

Stonly, Dante, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a range of features and pricing plans aimed at different business needs. This summary provides an objective comparison of these three tools, focusing on key features, pricing, and capabilities.

AI Customer Support Features

All three platforms—Stonly, Dante, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, enhancing the overall efficiency of customer service operations.

Pricing Plans

Stonly's pricing plans start at $124.00 per month for the Starter plan and go up to $249.00 per month for the Business plan, with custom pricing for the Enterprise plan. Dante offers a more varied pricing structure, starting with a free tier and additional plans ranging from $9 to $399 per month, along with various add-ons. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.

AI Pricing and Usage Tiers

Dante charges $25 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Stonly does not provide specific pricing for AI usage. In terms of usage tiers, Dante offers multiple tiers based on message credits, while My AskAI provides tiers based on the number of conversations per month, with additional charges for exceeding limits. Stonly does not specify usage tiers.

Human Handover

Both Dante and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly, however, does not offer this feature.

Conversation Analytics and Insights

All three platforms—Stonly, Dante, and My AskAI—provide conversation analytics and insights, helping businesses to understand and improve their customer interactions.

AI Email Assistant

My AskAI is the only platform among the three that offers an AI email assistant, adding another layer to its customer support capabilities. Stonly and Dante do not offer this feature.

Email Lead Capture

Both Dante and My AskAI offer email lead capture features, while Stonly does not. This feature can be useful for businesses looking to generate leads directly from their customer interactions.

Content Limits

Dante's content limits vary across its pricing tiers, with the Business plan allowing up to 100 million characters per chatbot. My AskAI offers unlimited webpages and documents across all plans, providing more flexibility in content management. Stonly does not provide specific information on content limits.

Number of Chatbots/Agents

Dante offers a variable number of chatbots depending on the plan, ranging from 1 to 40. My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not specify the number of chatbots or agents included in its plans.

Hosted Help Centre

Stonly is the only platform that offers a hosted help center, a feature not available in Dante and My AskAI.

Integrations (Content/Knowledge)

My AskAI supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom. Dante also offers multiple integrations but is more limited compared to My AskAI. Stonly does not provide detailed information on content/knowledge integrations.

Integrations (End Users)

My AskAI offers extensive end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various messaging apps. Dante also supports a range of end-user integrations but with less breadth compared to My AskAI. Stonly's end-user integrations include Segment, Zapier, Freshpaint, and Rudderstack.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI offers web and email support for Essentials, priority support for Pro, and a dedicated success manager for Enterprise. Dante provides support through a Discord community and API setup assistance for higher tiers. Stonly offers priority support and a dedicated account executive for its Enterprise plan, but does not specify support details for other plans.

AI Models Available

My AskAI uses GPT-4o for Essentials and Pro plans, with options for Claude and Gemini in the Enterprise plan. Dante offers GPT-3.5 Turbo, GPT-4o mini, and GPT-4o models. Stonly does not specify the AI models it uses.

Conclusion

Each platform has its own strengths and weaknesses, catering to different business needs. My AskAI stands out with its comprehensive feature set, including AI features for support agents, an AI email assistant, and extensive integrations, making it a robust choice for businesses looking for a versatile AI customer support solution.