Stonly and CustomGPT are AI customer support tools designed to deflect support tickets by automating responses and providing self-service options. Stonly offers three pricing plans: Starter at $124 per month, Business at $249 per month, and a custom-priced Enterprise plan. The cost per 1,000 tickets or chats is provided on a per-request basis. Stonly features include analytics and insights but lack a human handover or AI email assistant capabilities.
CustomGPT, on the other hand, has a clear pricing structure with a cost of $250 per 1,000 tickets or chats. It offers three usage tiers: Standard with 1,000 GPT-4 queries per month at $99, Premium with 5,000 GPT-4 queries per month at $499, and a custom-priced Enterprise plan. Like Stonly, CustomGPT provides analytics and insights but does not support human handover or an AI email assistant. However, CustomGPT includes an email lead capture feature, which Stonly does not offer.
| Feature | Stonly | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $250 | $99 |
| Usage Tiers | Not provided | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, CustomGPT, and My AskAI are all AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms—Stonly, CustomGPT, and My AskAI—offer AI customer support features. However, My AskAI stands out by also providing AI features specifically designed for support agents, which is not available in Stonly or CustomGPT.
Stonly offers three pricing plans: Starter at $124.00 per month, Business at $249.00 per month, and a custom-priced Enterprise plan. CustomGPT's pricing starts at $99 per month for the Standard plan, $499 per month for the Premium plan, and a custom-priced Enterprise option. My AskAI offers more affordable plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan available upon request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost for AI per 1,000 tickets or chats is not provided for Stonly. CustomGPT charges $250, while My AskAI offers a more competitive rate at $99.
Stonly does not provide specific usage tiers. CustomGPT's Standard plan includes 1,000 GPT-4 queries per month, Premium offers 5,000 queries, and the Enterprise plan is customizable. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, a feature not available in Stonly or CustomGPT. This allows seamless transition from AI to human agents when needed.
All three platforms—Stonly, CustomGPT, and My AskAI—offer conversation analytics and insights to help businesses understand and improve their customer interactions.
My AskAI is the only platform that includes an AI email assistant, providing additional support capabilities that are not available in Stonly or CustomGPT.
Both CustomGPT and My AskAI offer email lead capture features, while Stonly does not.
Stonly does not provide information on content limits. CustomGPT's Standard plan allows for 60 million words stored, Premium for 300 million words, and the Enterprise plan is customizable. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Stonly does not specify the number of chatbots or agents allowed. CustomGPT's Standard plan supports 10 custom chatbots, Premium supports 100, and the Enterprise plan is customizable. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Stonly provides a hosted help center, a feature not available in CustomGPT or My AskAI.
None of the three platforms offer a chatbot flow builder.
Stonly's content and knowledge integrations are not specified. CustomGPT integrates with websites, helpdesks, knowledge bases, public web content, files (PDF, 1400+ document formats), YouTube videos, audio files/podcasts/voice recordings, and metadata configuration. My AskAI offers extensive integrations, including websites, files (PDF, Docx, txt, CSV, pptx, mp3, mp4), Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. CustomGPT offers private and public share links, embed widgets, live chat widgets, search generative experience, and integrations with Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant but none are SOC-2 compliant. Stonly's support details are not specified for Starter and Business plans but include priority support and a dedicated account executive for the Enterprise plan. CustomGPT offers helpdesk support and self-service for Standard and Premium plans, with tailored onboarding, a dedicated account manager, call and email support, prioritized engineering support, AI assessment, and solutions brainstorming for the Enterprise plan. My AskAI provides web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.
Stonly does not specify the AI models used. CustomGPT uses GPT-4 across all plans. My AskAI uses GPT-4o for Essentials and Pro plans, and offers GPT-4o, Claude, and Gemini for the Enterprise plan. All three platforms offer API access.
My AskAI distinguishes itself with features like AI support for agents, human handover, an AI email assistant, and more affordable pricing, making it a comprehensive and cost-effective solution for AI customer support.
