Stonly and Customerly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Stonly offers three pricing plans: Starter at $124 per month, Business at $249 per month, and a customizable Enterprise plan. The pricing per 1,000 tickets or chats is provided on a POA (Price on Application) basis. Stonly includes analytics and insights but does not support human handover, AI email assistants, or email lead capture features.
Customerly, on the other hand, charges $300 per 1,000 tickets or chats and offers four usage-based pricing tiers: Essential at $9 per month, Startup at $49 per month, Pro at $90 per month, and Enterprise at $299 per month. Customerly provides comprehensive features including human handover, analytics and insights, AI email assistants, and email lead capture. This positions Customerly as a more feature-rich option compared to Stonly, particularly for businesses seeking advanced email and lead capture capabilities.
| Feature | Stonly | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $300 | $99 |
| Usage Tiers | Not provided | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities, catering to various business needs.
All three platforms—Stonly, Customerly, and My AskAI—offer AI customer support features. This commonality ensures that each tool can assist in reducing the volume of support tickets through automated responses and interactions.
While Stonly and Customerly do not offer AI features specifically designed for support agents, My AskAI stands out by providing these capabilities. This can be a significant advantage for businesses looking to enhance the efficiency of their support teams with AI-driven assistance.
Stonly's pricing begins at $124 per month for the Starter plan, ascending to $249 per month for the Business plan, with custom pricing for the Enterprise tier. Customerly offers a more diverse range of plans, starting at $9 per month for the Essential plan and reaching $299 per month for the Enterprise plan. My AskAI provides competitive pricing with the Essentials plan at $60 per month, the Pro plan at $99 per month, and a custom price for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost for AI per 1,000 tickets/chats is not specified for Stonly. Customerly charges $300, while My AskAI offers a more affordable rate at $99, making it a cost-effective option for handling high volumes of customer interactions.
Stonly does not provide detailed information on usage tiers. Customerly's plans are usage-based, with varying limits depending on the tier. My AskAI offers clear usage tiers: Essentials includes 200 conversations per month, Pro includes 1,000 conversations per month, and Enterprise provides unlimited conversations. Additional conversations beyond the limits are priced at $0.10 each.
Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature, which may be a consideration for businesses requiring human intervention capabilities.
All three platforms—Stonly, Customerly, and My AskAI—provide conversation analytics and insights. This feature is essential for businesses to monitor and improve their customer support interactions.
Customerly and My AskAI both offer AI email assistants, enhancing their capabilities in managing email communications. Stonly does not provide this feature.
Customerly and My AskAI also include email lead capture functionality, which can be beneficial for businesses looking to convert interactions into potential sales leads. Stonly lacks this feature.
Customerly imposes content limits based on the plan, ranging from 1,000 to 50,000 interactions. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.
Stonly and Customerly do not specify the number of chatbots or agents supported. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots, catering to larger organizations with extensive support needs.
Stonly and Customerly both provide hosted help centers, which can be useful for centralized customer support. My AskAI does not offer this feature.
Customerly includes a chatbot flow builder, allowing users to create customized interaction flows. This feature is not available in Stonly or My AskAI.
Stonly does not provide detailed information on content or knowledge integrations. Customerly integrates with Help Center, while My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. This extensive integration capability makes My AskAI a versatile tool for diverse business environments.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Customerly supports integrations with platforms like WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI offers a comprehensive range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. This extensive list positions My AskAI as a highly adaptable solution for various user needs.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. Support options vary, with My AskAI offering web and email supp
