AI customer support features comparison: Stonly vs Customerly

Introduction

Stonly, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers distinct features, pricing plans, and capabilities, catering to various business needs.

AI Customer Support Features

All three platforms—Stonly, Customerly, and My AskAI—offer AI customer support features. This commonality ensures that each tool can assist in reducing the volume of support tickets through automated responses and interactions.

AI Features for Support Agents

While Stonly and Customerly do not offer AI features specifically designed for support agents, My AskAI stands out by providing these capabilities. This can be a significant advantage for businesses looking to enhance the efficiency of their support teams with AI-driven assistance.

Pricing Plans

Stonly's pricing begins at $124 per month for the Starter plan, ascending to $249 per month for the Business plan, with custom pricing for the Enterprise tier. Customerly offers a more diverse range of plans, starting at $9 per month for the Essential plan and reaching $299 per month for the Enterprise plan. My AskAI provides competitive pricing with the Essentials plan at $60 per month, the Pro plan at $99 per month, and a custom price for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost for AI per 1,000 tickets/chats is not specified for Stonly. Customerly charges $300, while My AskAI offers a more affordable rate at $99, making it a cost-effective option for handling high volumes of customer interactions.

Usage Tiers

Stonly does not provide detailed information on usage tiers. Customerly's plans are usage-based, with varying limits depending on the tier. My AskAI offers clear usage tiers: Essentials includes 200 conversations per month, Pro includes 1,000 conversations per month, and Enterprise provides unlimited conversations. Additional conversations beyond the limits are priced at $0.10 each.

Human Handover

Both Customerly and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature, which may be a consideration for businesses requiring human intervention capabilities.

Conversation Analytics/Insights

All three platforms—Stonly, Customerly, and My AskAI—provide conversation analytics and insights. This feature is essential for businesses to monitor and improve their customer support interactions.

AI Email Assistant

Customerly and My AskAI both offer AI email assistants, enhancing their capabilities in managing email communications. Stonly does not provide this feature.

Email Lead Capture

Customerly and My AskAI also include email lead capture functionality, which can be beneficial for businesses looking to convert interactions into potential sales leads. Stonly lacks this feature.

Content Limits

Customerly imposes content limits based on the plan, ranging from 1,000 to 50,000 interactions. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility and scalability.

Number of Chatbots/Agents

Stonly and Customerly do not specify the number of chatbots or agents supported. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots, catering to larger organizations with extensive support needs.

Hosted Help Centre

Stonly and Customerly both provide hosted help centers, which can be useful for centralized customer support. My AskAI does not offer this feature.

Chatbot Flow Builder

Customerly includes a chatbot flow builder, allowing users to create customized interaction flows. This feature is not available in Stonly or My AskAI.

Integrations (Content/Knowledge)

Stonly does not provide detailed information on content or knowledge integrations. Customerly integrates with Help Center, while My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. This extensive integration capability makes My AskAI a versatile tool for diverse business environments.

Integrations (End Users)

Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Customerly supports integrations with platforms like WordPress, Zapier, MailMunch, Google Ads, Google Analytics, LinkedIn Ads, Bubble, and Front. My AskAI offers a comprehensive range of integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. This extensive list positions My AskAI as a highly adaptable solution for various user needs.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. Support options vary, with My AskAI offering web and email support for Essentials, priority support for Pro, and dedicated Slack and Success manager support for Enterprise plans.

AI Models Available

Customerly and My AskAI both utilize the GPT-4o model. My AskAI also offers additional models like Claude and Gemini for the Enterprise plan, providing more options for advanced AI capabilities.

API Access

All three platforms—Stonly, Customerly, and My AskAI—offer API access, facilitating integration with other systems and custom development.

Conclusion

Stonly, Customerly, and My AskAI each offer unique features and pricing structures tailored to different business needs. My AskAI stands out with its AI features for support agents, competitive pricing, extensive integrations, and flexible usage tiers, positioning it as a robust option for businesses seeking comprehensive AI customer support solutions.