AI customer support features comparison:Stonlyvs CoSupport AI

Overview

Stonly, CoSupport AI, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each offers a range of features and pricing plans, targeting different aspects of customer support needs.

AI Customer Support Features

All three platforms—Stonly, CoSupport AI, and My AskAI—offer AI customer support features. However, Stonly does not provide AI features specifically for support agents, whereas both CoSupport AI and My AskAI do. This makes My AskAI and CoSupport AI more versatile in supporting both customers and agents.

Pricing Plans

Stonly offers three pricing tiers: Starter at $124.00 per month, Business at $249.00 per month, and a custom-priced Enterprise plan. CoSupport AI’s pricing details are not provided. My AskAI offers more affordable options with Essentials at $60, Pro at $99, and a custom-priced Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card, which could be more attractive for new users.

AI Pricing Per 1,000 Tickets/Chats

While both Stonly and CoSupport AI have pricing on application (POA) for AI per 1,000 tickets/chats, My AskAI has a clear pricing structure at $99 for the same volume, offering more transparency.

Usage Tiers

Stonly and CoSupport AI do not provide information on usage tiers. My AskAI offers specific usage tiers: Essentials for 200 conversations per month, Pro for 1,000 conversations per month, and Enterprise for unlimited conversations. Additional conversations beyond these limits cost $0.10 each.

Human Handover

Stonly lacks a human handover feature, and CoSupport AI does not provide information on this. My AskAI includes human handover, ensuring seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Both Stonly and My AskAI offer conversation analytics and insights, which are crucial for evaluating performance and improving customer service. CoSupport AI does not provide information on this feature.

AI Email Assistant and Email Lead Capture

My AskAI stands out by offering an AI email assistant and email lead capture features, which are not available with Stonly or mentioned for CoSupport AI.

Content Limits

Stonly and CoSupport AI do not specify content limits. My AskAI allows unlimited webpages and documents across all plans, with automatic updates, providing significant flexibility.

Number of Chatbots/Agents

Stonly and CoSupport AI do not specify the number of chatbots/agents allowed. My AskAI provides clear details: Essentials and Pro plans include one chatbot (with public and private modes), while the Enterprise plan offers unlimited chatbots.

Hosted Help Centre and Chatbot Flow Builder

Stonly offers a hosted help center, a feature not available with My AskAI. However, neither Stonly nor My AskAI provides a chatbot flow builder. CoSupport AI does not provide information on these features.

Integrations

Stonly supports integrations with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers extensive integrations with content/knowledge platforms such as Google Drive, Notion, Confluence, and more. For end-user integrations, My AskAI supports platforms including Zendesk, Intercom, HubSpot, Slack, and many others. CoSupport AI’s integration capabilities are not specified.

Compliance

Both Stonly and My AskAI are GDPR compliant. However, neither is SOC-2 compliant. CoSupport AI’s compliance details are not provided.

Support

Stonly’s support details are not fully specified. My AskAI offers different levels of support depending on the plan: Essentials includes web and email support, Pro includes priority web, email, and video support, and Enterprise includes Slack and a success manager. CoSupport AI’s support details are not provided.

AI Models Available

Stonly and CoSupport AI do not specify the AI models they use. My AskAI offers GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for the Enterprise plan, providing a variety of advanced AI models.

API Access

Both Stonly and My AskAI offer API access, enabling integration with other systems. CoSupport AI does not provide information on API access.

Conclusion

In summary, My AskAI offers a robust set of features at competitive pricing, with clear usage tiers, extensive integrations, and advanced AI models. While Stonly and CoSupport AI have their strengths, My AskAI's comprehensive offering makes it a strong contender in the AI customer support market.