Stonly and Cody AI are both AI customer support tools designed to deflect support tickets, providing automated assistance to customers. Stonly offers detailed analytics and insights into customer interactions but does not include features like human handover, AI email assistant, or email lead capture. Stonly's pricing plans include a Starter plan at $124 per month, a Business plan at $249 per month, and a customizable Enterprise plan. The price per 1,000 tickets or chats is determined on a per-order basis (POA), and specific usage tiers are not provided.
Cody AI, on the other hand, offers a more straightforward pricing structure with a cost of $29 per 1,000 tickets or chats. It provides three usage tiers: Basic (2,500 credits), Premium (10,000 credits), and Advanced (25,000 credits). Similar to Stonly, Cody AI does not support human handover, AI email assistant, or email lead capture. Cody AI's pricing plans are more granular, with the Basic plan at $29 per month, the Premium plan at $99 per month, and the Advanced plan at $249 per month. Unlike Stonly, Cody AI does not include analytics or insights as part of its offering.
| Feature | Stonly | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $29 | $99 |
| Usage Tiers | Not provided | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | No | Yes |
| Pricing Page | Stonly pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Cody AI, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer service experiences. These tools offer various features and pricing plans to cater to different business needs. Below is an objective comparison of their key features, pricing, and capabilities.
All three platforms—Stonly, Cody AI, and My AskAI—offer AI customer support features aimed at improving customer service efficiency. However, My AskAI stands out by also providing AI features specifically designed for support agents, which neither Stonly nor Cody AI offers.
Stonly's pricing starts at $124 per month for the Starter plan and goes up to $249 per month for the Business plan, with custom pricing for the Enterprise plan. Cody AI offers a more budget-friendly range starting at $29 per month for the Basic plan, $99 per month for the Premium plan, and $249 per month for the Advanced plan. My AskAI's plans are priced at $60 for Essentials, $99 for Pro, and custom pricing for Enterprise. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Stonly's AI pricing per 1,000 tickets or chats is not provided and is determined on a per-order basis (POA). Cody AI charges $29 for this service, while My AskAI charges $99.
Stonly does not provide specific usage tiers. Cody AI's Basic plan offers 2,500 credits, Premium provides 10,000 credits, and Advanced offers 25,000 credits. My AskAI's Essentials plan includes 200 conversations per month, Pro offers 1,000 conversations per month, and the Enterprise plan offers unlimited conversations. Additional conversations beyond these limits are charged at $0.10 each.
Human handover is a critical feature for seamless customer service, and it is available only with My AskAI. Stonly and Cody AI do not offer this functionality.
Both Stonly and My AskAI provide conversation analytics and insights, which are crucial for understanding and improving customer interactions. Cody AI does not offer this feature.
My AskAI includes an AI email assistant and email lead capture features, which are absent in both Stonly and Cody AI.
Stonly does not specify content limits. Cody AI's Basic plan supports up to 1,000 documents, while Premium and Advanced plans support up to 10,000 and 25,000 documents, respectively. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Stonly does not specify the number of chatbots or agents. Cody AI offers 3 bots in the Basic plan, 15 in the Premium plan, and 50 in the Advanced plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Stonly includes a hosted help center, which is not available in Cody AI and My AskAI. None of the platforms offer a chatbot flow builder.
Stonly's integrations for content/knowledge are not specified. Cody AI integrates with files (pdf, docx, ppts, txt files) and websites. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. For end-user integrations, Stonly supports Segment, Zapier, Freshpaint, and Rudderstack. Cody AI integrates with Slack, Discord, and Zapier. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more.
Both Stonly and My AskAI are GDPR compliant, while Cody AI is not. None of the platforms are SOC-2 compliant. Stonly offers priority support and a dedicated account executive for its Enterprise plan. Cody AI provides the same level of support across all plans. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Stonly does not specify the AI models available. Cody AI uses GPT-4o and Claude 3.5 Sonnet. My AskAI supports GPT-4o across all plans, with additional options for Claude and Gemini in the Enterprise plan. All three platforms provide API access.
In summary, My AskAI offers a comprehensive suite of features, including AI support for agents, human handover, conversation analytics, and extensive integrations, making it a robust choice for businesses looking to enhance their customer support capabilities.
