Stonly and Chatwith are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Stonly offers a range of pricing plans including Starter at $124 per month, Business at $249 per month, and a customizable Enterprise plan. While it does not provide specific usage tiers or a price per 1,000 tickets/chats, it includes analytics and insights but lacks features such as human handover, AI email assistant, and email lead capture.
Chatwith, on the other hand, provides a more detailed pricing structure with a cost of $24 per 1,000 tickets/chats. Its usage tiers include a Free plan with 50 messages per month, a Standard plan supporting up to 2,000 messages per month starting at $19, and a Business plan for up to 3,000 messages per month starting at $59. Similar to Stonly, Chatwith offers analytics and insights but does not include human handover or an AI email assistant. However, it does feature email lead capture, which Stonly lacks. This positioning indicates that while Stonly may target higher-end users with more comprehensive plans, Chatwith provides more granular pricing and usage options, potentially appealing to a broader range of businesses.
| Feature | Stonly | Chatwith | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $24 | $99 |
| Usage Tiers | Not provided | Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Chatwith pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Free - Community Standard - Community, 72h email response Business - Community, 24h email response | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Chatwith, and My AskAI are AI customer support tools designed to reduce support tickets by leveraging artificial intelligence. Each platform offers a variety of features and pricing plans, catering to different business needs. Below is a detailed comparison of their key features, pricing structures, and capabilities.
All three platforms—Stonly, Chatwith, and My AskAI—offer AI customer support features. However, My AskAI additionally provides AI features specifically designed for support agents, offering a more comprehensive support solution.
Stonly's pricing plans start at $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. Chatwith offers a free plan, a Standard plan starting at $19 per month, and a Business plan starting at $59 per month. My AskAI's pricing is more competitive with an Essentials plan at $60 per month, a Pro plan at $99 per month, and custom pricing for the Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the platforms. Stonly's pricing is provided on request, Chatwith charges $24, and My AskAI charges $99.
Chatwith and My AskAI provide clear usage tiers, while Stonly does not specify its usage limits. Chatwith's free plan includes 50 messages per month, the Standard plan includes 2,000 messages per month, and the Business plan includes 3,000 messages per month. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
My AskAI supports human handover, allowing seamless transition from AI to human agents, a feature not available in Stonly and Chatwith.
All three platforms offer conversation analytics and insights, helping businesses to understand and optimize their customer interactions.
Only My AskAI provides an AI email assistant, enhancing its capability to manage customer support via email, unlike Stonly and Chatwith.
Chatwith and My AskAI offer email lead capture features, while Stonly does not.
Chatwith has content limits depending on the plan, with the Standard and Business plans allowing up to 10,000,000 characters. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility compared to Chatwith.
Chatwith’s free plan offers one chatbot, with the Standard plan also supporting one chatbot, and the Business plan supporting two chatbots. My AskAI supports one chatbot with two modes (public and private) in both the Essentials and Pro plans, and offers unlimited chatbots in the Enterprise plan.
Stonly provides a hosted help center, a feature not available in Chatwith and My AskAI.
None of the three platforms offer a chatbot flow builder.
Chatwith integrates with websites, various file types, and services like YouTube. My AskAI offers more extensive integrations, supporting a wide range of file types and services including Google Drive, Notion, Confluence, SharePoint, and more.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Chatwith supports a variety of platforms including Shopify, WooCommerce, and Slack. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and various social media platforms.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.
Stonly does not specify the support provided for its Starter and Business plans but offers priority support and a dedicated account executive for the Enterprise plan. Chatwith provides community support for the Free and Standard plans, with email support response times varying between 72 hours and 24 hours. My AskAI offers web and email support for the Essentials plan, priority web and email support for the Pro plan, and Slack support with a success manager for the Enterprise plan.
Chatwith’s AI models include GPT-3.5 Turbo for the Standard plan and GPT-4 for the Business plan. My AskAI uses GPT-4o across all plans, with the Enterprise plan offering additional models like Claude
