Stonly and Chatling are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing self-service options. Stonly offers comprehensive analytics and insights to help businesses understand customer interactions, but it does not include features like human handover, AI email assistance, or email lead capture. Stonly's pricing is structured into three plans: Starter at $124.00 per month, Business at $249.00 per month, and a custom-priced Enterprise plan. The cost per 1,000 tickets or chats is provided on request (POA), and specific usage tiers are not disclosed.
Chatling, on the other hand, provides a more detailed pricing structure with a clear cost of $16 per 1,000 tickets or chats. It offers three usage tiers: Free (100 chats per month), Pro (5,500 chats per month), and Ultimate (20,000 chats per month). Chatling also includes analytics and insights similar to Stonly but adds email lead capture capabilities. Like Stonly, it does not support human handover or AI email assistance. Chatling's pricing plans are more varied, including a Free plan at $0 per month, a Pro plan at $35 per month, and an Ultimate plan at $99 per month. This tiered approach provides flexibility for businesses of different sizes and needs.
| Feature | Stonly | Chatling | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Free - $0/mo Pro - $35/mo Ultimate - $99/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $16 | $99 |
| Usage Tiers | Not provided | Free - 100 chats/mo Pro - 5,500 chats/mo Ultimate - 20,000 chats/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Chatling pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 500,000 characters Pro - 15,000,000 characters Ultimate - 65,000,000 characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 2 Pro - 15 Ultimate - 53 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Websites Knowledge bases Files (pdf, txt) FAQs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Shopify Squarespace WordPress Wix PrestaShop Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Free - 24/7 email support Pro - 24/7 email support Ultimate - 24/7 email support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-3.5 Turbo GPT-4 Turbo GPT-4o mini GPT-4o Claude 3.5 Sonnet Claude 3 Opus Claude 3 Sonnet Claude 3 Haiku Gemini 1.5 Flash Gemini 1.5 Pro Gemini 1 Pro | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Chatling, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to meet different business needs. Here's a comparative analysis of these three tools.
All three platforms, Stonly, Chatling, and My AskAI, offer AI customer support features. However, My AskAI stands out by also providing AI features specifically for support agents, which neither Stonly nor Chatling offer.
Stonly's pricing starts at $124 per month for the Starter plan, $249 per month for the Business plan, and offers custom pricing for the Enterprise plan. Chatling offers a Free plan, a Pro plan at $35 per month, and an Ultimate plan at $99 per month. My AskAI provides an Essentials plan for $60, a Pro plan for $99, and an Enterprise plan with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
Stonly's pricing for AI per 1,000 tickets/chats is not provided and is available upon request. Chatling charges $16 for 1,000 chats, while My AskAI charges $99 for the same number of conversations.
Stonly does not provide specific usage tiers. Chatling's Free plan offers 100 chats per month, the Pro plan offers 5,500 chats per month, and the Ultimate plan provides 20,000 chats per month. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations per month, and the Enterprise plan offers unlimited conversations, with an additional cost of $0.10 per conversation beyond the limits.
My AskAI supports human handover, a feature not available in either Stonly or Chatling. This allows seamless transition from AI to human agents when necessary, enhancing customer support efficiency.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions.
My AskAI is the only platform among the three to offer an AI email assistant, which can significantly enhance productivity by automating email responses and lead capture.
Chatling and My AskAI both offer email lead capture capabilities, whereas Stonly does not provide this feature.
Chatling offers specific content limits based on the plan: 500,000 characters for the Free plan, 15,000,000 characters for the Pro plan, and 65,000,000 characters for the Ultimate plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates. Stonly has not provided information on content limits.
Chatling's Free plan includes 2 chatbots, the Pro plan includes 15, and the Ultimate plan includes 53. My AskAI offers 1 chatbot with 2 modes (public and private) for both the Essentials and Pro plans, and unlimited chatbots for the Enterprise plan. Stonly has not specified the number of chatbots or agents.
Stonly offers a hosted help center, a feature not available in Chatling or My AskAI.
Chatling provides a chatbot flow builder, while Stonly and My AskAI do not offer this feature.
Chatling integrates with websites, knowledge bases, and files (PDF, TXT). My AskAI supports a wider range of integrations, including websites, various file types (PDF, DOCX, TXT, CSV, PPTX, MP3, MP4), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom. Stonly has not provided information about content or knowledge integrations.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Chatling integrates with Shopify, Squarespace, WordPress, Wix, PrestaShop, and Zapier. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
Both Stonly and My AskAI are GDPR compliant, whereas Chatling is not. None of the platforms are SOC-2 compliant.
Stonly's support details are not specified for the Starter and Business plans but offer priority support and a dedicated account executive for the Enterprise plan. Chatling provides 24/7 email support across all plans. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and a success manager for the Enterprise plan.
Chatling offers a variety of AI models, including G
