AI customer support features comparison: Stonly vs Chatbase

AI Customer Support Tools Overview

Stonly, Chatbase, and My AskAI are all AI-driven customer support tools designed to help businesses deflect support tickets, automate responses, and enhance customer experience. Each platform offers unique features and pricing structures to cater to different business needs.

AI Customer Support Features

All three platforms—Stonly, Chatbase, and My AskAI—offer AI customer support features. However, Stonly does not provide AI features specifically for support agents, while both Chatbase and My AskAI do. This makes Chatbase and My AskAI more versatile in assisting both customers and support staff.

Pricing Plans

Stonly's pricing starts at $124 per month for the Starter plan, $249 per month for the Business plan, and offers custom pricing for the Enterprise plan. Chatbase provides a more granular pricing structure with a free tier, followed by plans at $19, $99, and $399 per month. Additionally, Chatbase charges extra for message credits, chatbots, custom domains, and the removal of branding. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost for handling 1,000 tickets or chats varies significantly. Chatbase charges $25, while My AskAI charges $99. Stonly's pricing for this metric is provided on request.

Usage Tiers

Chatbase and My AskAI both offer tiered usage plans. Chatbase's free tier includes 20 messages per month, scaling up to 40,000 messages per month in the Unlimited plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations, and the Enterprise plan offers unlimited conversations, with additional conversations charged at $0.10 each.

Human Handover

My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms—Stonly, Chatbase, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant feature, which is not available in either Stonly or Chatbase.

Email Lead Capture

Both Chatbase and My AskAI offer email lead capture capabilities, while Stonly does not.

Content Limits

Chatbase imposes character limits based on the pricing tier, whereas My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

Chatbase offers different numbers of chatbots depending on the plan, ranging from 1 chatbot in the free tier to 10 in the Unlimited plan. My AskAI's Essentials and Pro plans include 1 chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.

Hosted Help Centre

Stonly is the only platform that provides a hosted help center. Chatbase and My AskAI do not offer this feature.

Chatbot Flow Builder

None of the three platforms—Stonly, Chatbase, or My AskAI—offer a chatbot flow builder.

Integrations (Content/Knowledge)

Chatbase and My AskAI both provide extensive integrations for content and knowledge bases. My AskAI supports a wider range of integrations, including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. My AskAI offers a broad range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies by plan: Stonly offers priority support and a dedicated account executive for its Enterprise plan. Chatbase provides help center support for the free plan, email support for the Hobby and Standard plans, and account manager support for the Unlimited plan. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and Slack and success manager support for the Enterprise plan.

AI Models Available

Chatbase and My AskAI both use the GPT-4o model. My AskAI additionally offers access to Claude and Gemini models for its Enterprise plan.

API Access

All three platforms—Stonly, Chatbase, and My AskAI—offer API access, allowing for customization and integration with other systems.

Conclusion

In summary, while all three platforms offer robust AI customer support solutions, My AskAI provides a comprehensive range of features and integrations, along with competitive pricing and a 30-day free trial. This makes it a versatile option for businesses looking to enhance their customer support capabilities.