Stonly and Chatbase are AI customer support tools designed to deflect support tickets by automating responses and providing insights. Stonly offers a range of pricing plans, including Starter at $124 per month, Business at $249 per month, and a customizable Enterprise option. Chatbase, on the other hand, has more granular usage tiers and pricing, starting from a Free plan with 20 messages per month, up to an Unlimited plan at $399 per month, with additional features available for extra fees.
Both platforms provide analytics and insights to help businesses understand customer interactions, but neither offers human handover capabilities. Stonly and Chatbase differ in additional functionalities; Chatbase includes an email lead capture feature, which Stonly lacks. In terms of cost efficiency for handling large volumes, Chatbase charges $25 per 1,000 tickets/chats, while Stonly's pricing for this metric is not provided. This positions Chatbase as potentially more transparent and scalable for businesses with high support ticket volumes.
| Feature | Stonly | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Not provided | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Chatbase, and My AskAI are all AI-driven customer support tools designed to help businesses deflect support tickets, automate responses, and enhance customer experience. Each platform offers unique features and pricing structures to cater to different business needs.
All three platforms—Stonly, Chatbase, and My AskAI—offer AI customer support features. However, Stonly does not provide AI features specifically for support agents, while both Chatbase and My AskAI do. This makes Chatbase and My AskAI more versatile in assisting both customers and support staff.
Stonly's pricing starts at $124 per month for the Starter plan, $249 per month for the Business plan, and offers custom pricing for the Enterprise plan. Chatbase provides a more granular pricing structure with a free tier, followed by plans at $19, $99, and $399 per month. Additionally, Chatbase charges extra for message credits, chatbots, custom domains, and the removal of branding. My AskAI offers three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
The cost for handling 1,000 tickets or chats varies significantly. Chatbase charges $25, while My AskAI charges $99. Stonly's pricing for this metric is provided on request.
Chatbase and My AskAI both offer tiered usage plans. Chatbase's free tier includes 20 messages per month, scaling up to 40,000 messages per month in the Unlimited plan. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan includes 1,000 conversations, and the Enterprise plan offers unlimited conversations, with additional conversations charged at $0.10 each.
My AskAI is the only platform among the three that supports human handover, allowing seamless transition from AI to human agents when necessary.
All three platforms—Stonly, Chatbase, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI stands out by offering an AI email assistant feature, which is not available in either Stonly or Chatbase.
Both Chatbase and My AskAI offer email lead capture capabilities, while Stonly does not.
Chatbase imposes character limits based on the pricing tier, whereas My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chatbase offers different numbers of chatbots depending on the plan, ranging from 1 chatbot in the free tier to 10 in the Unlimited plan. My AskAI's Essentials and Pro plans include 1 chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Stonly is the only platform that provides a hosted help center. Chatbase and My AskAI do not offer this feature.
None of the three platforms—Stonly, Chatbase, or My AskAI—offer a chatbot flow builder.
Chatbase and My AskAI both provide extensive integrations for content and knowledge bases. My AskAI supports a wider range of integrations, including Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Chatbase integrates with WhatsApp, Slack, WordPress, and Zapier. My AskAI offers a broad range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies by plan: Stonly offers priority support and a dedicated account executive for its Enterprise plan. Chatbase provides help center support for the free plan, email support for the Hobby and Standard plans, and account manager support for the Unlimited plan. My AskAI offers web and email support for the Essentials plan, priority support for the Pro plan, and Slack and success manager support for the Enterprise plan.
Chatbase and My AskAI both use the GPT-4o model. My AskAI additionally offers access to Claude and Gemini models for its Enterprise plan.
All three platforms—Stonly, Chatbase, and My AskAI—offe
