Stonly and Chat Thing are AI customer support tools designed to deflect support tickets by automating responses and providing self-service options. Stonly offers a tiered pricing plan with options for Starter at $124 per month, Business at $249 per month, and custom pricing for Enterprise. It provides analytics and insights but does not support human handover, AI email assistance, or email lead capture. The pricing per 1,000 tickets or chats is provided on a per-request basis, indicating a tailored approach to cost estimation.
Chat Thing, on the other hand, provides a more granular pricing structure based on usage tiers, ranging from a free plan with 80,000 message tokens per month to an Enterprise plan at $299 per month for 120,000,000 message tokens. The cost per 1,000 tickets or chats is $13. Like Stonly, Chat Thing offers analytics and insights and lacks human handover and AI email assistance. However, it includes email lead capture, adding a dimension to its capabilities that Stonly does not offer. This makes Chat Thing a potentially more cost-effective and versatile option for businesses with varying needs and budgets.
| Feature | Stonly | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Not provided | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities that cater to different customer needs.
All three platforms—Stonly, Chat Thing, and My AskAI—offer AI-driven customer support features. However, My AskAI distinguishes itself by also providing AI features specifically designed for support agents, which neither Stonly nor Chat Thing offer.
Stonly's pricing plans start at $124 per month for the Starter plan and go up to $249 per month for the Business plan, with custom pricing available for Enterprise users. Chat Thing offers a broader range of pricing options starting from a free tier and going up to $299 per month for the Enterprise plan. My AskAI offers a more simplified pricing structure with plans starting at $60 per month for the Essentials plan, $99 per month for the Pro plan, and custom pricing for the Enterprise plan. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. While Stonly's pricing is provided on request, Chat Thing charges $13, and My AskAI charges $99. Chat Thing has detailed usage tiers based on message tokens, ranging from 80,000 tokens per month in the free plan to 120,000,000 tokens per month in the Enterprise plan. My AskAI offers usage tiers based on conversations, starting at 200 conversations per month in the Essentials plan and going up to unlimited conversations in the Enterprise plan, with an additional $0.10 per conversation beyond the limits.
Human handover is supported only by My AskAI, providing a seamless transition from AI to human agents when necessary. All three platforms offer conversation analytics and insights, helping businesses understand and optimize their customer support interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Stonly or Chat Thing. Both My AskAI and Chat Thing support email lead capture, while Stonly does not.
Chat Thing provides detailed content storage limits across its various plans. My AskAI offers unlimited webpages and documents across all its plans, automatically updated as needed. The number of chatbots/agents varies, with Chat Thing allowing up to unlimited chatbots in its Enterprise plan and My AskAI offering one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in its Enterprise plan.
Stonly's integrations are not fully detailed, but it does support Segment, Zapier, Freshpaint, and Rudderstack. Chat Thing integrates with various platforms like YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers a comprehensive range of integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, My AskAI offers different levels of support based on the plan, including web, email, video, and Slack support, along with a success manager for Enterprise users. Chat Thing provides community support, email support, chat support, and 24/7 phone and chat support in its higher-tier plans. Stonly's support details are not fully specified.
Chat Thing and My AskAI both provide access to GPT-4 models, with My AskAI also offering Claude and Gemini models for Enterprise users. API access is available across all three platforms.
Stonly, Chat Thing, and My AskAI each bring unique strengths to the table in the realm of AI customer support tools. My AskAI differentiates itself with additional AI features for support agents, human handover capabilities, and a wide range of integrations, making it a comprehensive solution for businesses looking to enhance their customer support operations.
