AI customer support features comparison:Stonlyvs Chaindesk

Overview of AI Customer Support Tools

Stonly,Chaindesk, andMy AskAIare AI customer support tools designed to deflect support tickets by providing automated assistance. Each platform offers distinct features, pricing plans, and capabilities.

AI Customer Support Features

All three platforms—Stonly, Chaindesk, and My AskAI—offer AI customer support features aimed at improving customer interaction and reducing the workload on human agents. However, My AskAI stands out as the only one providing AI features specifically designed for support agents, enhancing their efficiency and productivity.

Pricing Plans

Stonly offers three pricing plans: Starter at $124.00 per month, Business at $249.00 per month, and Enterprise with custom pricing. Chaindesk provides a more varied pricing structure, starting with a Free plan, Growth at $25 per month, Pro at $99 per month, and Enterprise at $499 per month. My AskAI's pricing is more streamlined with Essentials at $60, Pro at $99, and Enterprise available via a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI services per 1,000 tickets or chats, Stonly's pricing is not disclosed and is available upon request. Chaindesk charges $13, whereas My AskAI charges $99. While Chaindesk appears to have the lowest cost, the higher price for My AskAI may reflect more advanced or additional features.

Usage Tiers

Stonly does not provide detailed usage tiers. Chaindesk's tiers range from 100 message credits per month on the Free plan to 100,000 message credits per month on the Enterprise plan. My AskAI offers 200 conversations per month on Essentials, 1,000 on Pro, and unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

Chaindesk and My AskAI both support human handover, allowing seamless transition to human agents when necessary. Stonly does not offer this feature, potentially limiting its effectiveness in complex customer interactions.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant and Email Lead Capture

Both Chaindesk and My AskAI offer AI email assistants and email lead capture capabilities, enhancing their utility in managing customer inquiries and generating leads. Stonly lacks these features.

Content Limits

Chaindesk offers varying content storage limits based on the plan, from 20,000 words on the Free plan to 300,000,000 words on the Enterprise plan. My AskAI provides unlimited storage for webpages and documents across all plans, which could be a significant advantage for businesses with extensive content needs.

Number of Chatbots/Agents

Chaindesk's plans range from 1 agent on the Free plan to 100 agents on the Enterprise plan. My AskAI offers 1 agent with two modes (public and private) on Essentials and Pro plans, and unlimited agents on the Enterprise plan. Stonly does not specify the number of chatbots or agents included in their plans.

Hosted Help Centre and Chatbot Flow Builder

Stonly is the only platform offering a hosted help center, but none of the three platforms provide a chatbot flow builder.

Integrations

Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Chaindesk integrates with various content and end-user platforms, including Notion, YouTube, Google Drive, Slack, and Shopify. My AskAI offers an extensive range of integrations, including websites, Google Drive, Notion, Confluence, SharePoint, Zendesk, Intercom, HubSpot, and more, making it highly versatile.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Stonly does not specify support details for its Starter and Business plans but offers priority support for Enterprise. Chaindesk provides support ranging from community and email for Free users to premium, dedicated support for Enterprise users. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated Slack and Success manager support for Enterprise customers.

AI Models and API Access

Chaindesk uses GPT-4o mini and GPT-4 models, while My AskAI utilizes GPT-4o for Essentials and Pro, and offers a choice of GPT-4o, Claude, or Gemini for Enterprise. All three platforms provide API access.

Conclusion

While each platform has its strengths, My AskAI stands out with its comprehensive AI features for support agents, extensive integrations, and unlimited content storage. These capabilities, combined with competitive pricing and robust support options, position My AskAI as a versatile and powerful tool in the AI customer support market.