Stonly and Botsonic are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Stonly offers a tiered pricing structure with three main plans: Starter at $124 per month, Business at $249 per month, and an Enterprise option with custom pricing. However, the cost per 1,000 tickets or chats is not provided and is determined on a per-quote basis. Stonly includes analytics and insights but lacks features such as human handover, an AI email assistant, and email lead capture.
In contrast, Botsonic provides a more detailed and structured pricing model, charging $41 per 1,000 tickets or chats. It offers three usage tiers: a Free plan with 100 messages, a Professional plan at $49 per month for 3,000 messages, and an Enterprise plan at $800 per month for 25,000 messages. Botsonic also includes analytics and insights, along with additional features like an AI email assistant and email lead capture, but does not support human handover. This positions Botsonic as a potentially more cost-effective and feature-rich option for businesses with varying levels of customer support needs.
| Feature | Stonly | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Not provided | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Botsonic, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a unique set of features, pricing plans, and capabilities aimed at meeting various business needs.
All three platforms—Stonly, Botsonic, and My AskAI—offer AI customer support features. However, only My AskAI extends its AI capabilities to support agents, providing a more comprehensive solution for customer service teams.
Stonly's pricing begins at $124 per month for the Starter plan, scaling up to $249 for the Business plan, with custom pricing for Enterprise. Botsonic offers a free tier, a Professional plan at $49 per month, and an Enterprise plan at $800 per month. My AskAI provides three tiers: Essentials at $60, Pro at $99, and custom pricing for Enterprise. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The AI price per 1,000 tickets or chats is provided as POA (Price on Application) for Stonly. Botsonic charges $41, while My AskAI charges $99.
Stonly does not provide specific usage tiers. Botsonic's free plan includes 100 messages, the Professional plan allows 3,000 messages per month, and the Enterprise plan supports 25,000 messages per month. My AskAI's Essentials plan includes 200 conversations per month, the Pro plan offers 1,000 conversations per month, and the Enterprise plan provides unlimited conversations, with additional conversations costing $0.10 each.
Human handover is a feature available only in My AskAI, allowing seamless transition from AI to human agents when necessary. This feature is absent in both Stonly and Botsonic.
All three platforms offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
Botsonic and My AskAI both offer AI email assistants and email lead capture features, whereas Stonly does not include these functionalities.
Stonly does not specify content limits. Botsonic's free plan allows 1 million uploaded characters, the Professional plan supports 50 million, and the Enterprise plan accommodates 200 million. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Stonly does not provide details on the number of chatbots or agents. Botsonic's free plan includes 1 chatbot, the Professional plan includes 2, and the Enterprise plan supports 5. My AskAI allows 1 chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
Stonly offers a hosted help center, a feature not available in Botsonic and My AskAI. Botsonic includes a chatbot flow builder, which is not provided by Stonly or My AskAI.
Stonly does not provide detailed information on content or knowledge integrations. Botsonic integrates with websites and various file types (pdf, sitemaps, docx, xls). My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Botsonic offers a wide range of integrations including Whatsapp, Facebook Messenger, Telegram, and more. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. Botsonic is additionally SOC-2 compliant, whereas Stonly and My AskAI are not.
Stonly offers priority support and a dedicated account executive for its Enterprise plan, but support details for other plans are not specified. Botsonic provides email support for Free and Professional plans, with priority email support and direct Slack access for Enterprise. My AskAI offers web and email support for Essentials, priority web, email, and video support for Pro, and Slack and a success manager for Enterprise.
Stonly does not provide information on AI models. Botsonic offers GPT-4o mini and GPT-4o models. My AskAI provides GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for Enterprise.
All three platforms offer API access, enabling businesses to integrate their AI customer support tools with other systems and applications.
