AI customer support features comparison:Stonlyvs Botsify

Introduction

Stonly, Botsify, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service processes. Each platform offers various features and pricing plans tailored to different business needs.

AI Customer Support Features

All three platforms, Stonly, Botsify, and My AskAI, provide AI customer support features. However, My AskAI stands out by also offering AI features specifically designed for support agents, enhancing their capabilities in handling customer queries.

Pricing Plans

Stonly offers three pricing plans: Starter at $124.00 per month, Business at $249.00 per month, and a custom-priced Enterprise plan. Botsify's plans are more affordable, with the "Do it yourself" plan at $49 per month, "Done for you" at $149 per month, and a customized plan for larger needs. My AskAI presents a competitive pricing structure with Essentials at $60, Pro at $99, and an Enterprise plan available on request. Additionally, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

While both Stonly and Botsify have pricing on application (POA) for AI services per 1,000 tickets or chats, My AskAI provides a clear rate of $99 for the same volume, ensuring transparency in cost planning.

Usage Tiers

Stonly does not specify usage tiers. Botsify offers unlimited usage across all its plans. My AskAI, however, provides detailed usage tiers: Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations. Additional conversations beyond the limits are priced at $0.10 each.

Human Handover

Human handover is supported by both Botsify and My AskAI, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature.

Conversation Analytics/Insights

All three platforms offer conversation analytics and insights, aiding in the evaluation and improvement of customer support interactions.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in Stonly and Botsify, providing additional support for managing email communications.

Email Lead Capture

Both Botsify and My AskAI support email lead capture, while Stonly does not offer this feature.

Content Limits

Botsify provides unlimited content across all its plans. My AskAI also offers unlimited webpages and documents in all its plans, with automatic updates. Stonly does not specify content limits.

Number of Chatbots/Agents

Botsify offers 2 chatbots in its "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited in the custom plan. My AskAI provides one chatbot (with two modes: public and private) in both Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not provide information on this feature.

Hosted Help Centre

Stonly offers a hosted help center, a feature not available in Botsify and My AskAI.

Chatbot Flow Builder

None of the three platforms—Stonly, Botsify, or My AskAI—provide a chatbot flow builder.

Integrations (Content/Knowledge)

Stonly does not specify its content/knowledge integrations. Botsify's integrations are not detailed either. My AskAI supports a wide range of integrations including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Botsify integrates with Messenger, SMS, Website, Instagram, Telegram, and WhatsApp. My AskAI offers extensive end-user integrations, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance and Support

All three platforms are GDPR compliant. Botsify is also SOC-2 compliant. Support varies, with Stonly offering priority support and a dedicated account executive for its Enterprise plan. Botsify provides basic to dedicated support depending on the plan. My AskAI offers web and email support in Essentials, priority web, email, and video support in Pro, and Slack and a success manager for Enterprise.

AI Models and API Access

Stonly and Botsify do not specify the AI models they use. My AskAI utilizes GPT-4o in Essentials and Pro plans, and offers GPT-4o/Claude/Gemini in its Enterprise plan. All three platforms provide API access.

Conclusion

In summary, while Stonly, Botsify, and My AskAI all offer robust AI customer support solutions, My AskAI differentiates itself with additional support agent features, transparent pricing, comprehensive usage tiers, an AI email assistant, and extensive integrations. These features position My AskAI as a versatile and transparent option in the market.