Stonly and Alphachat are AI customer support tools designed to deflect support tickets by automating responses and providing self-service options. Stonly offers a tiered pricing structure with plans ranging from $124 per month for the Starter plan to customized pricing for the Enterprise plan. It includes analytics and insights to help businesses understand their customer interactions better but does not support human handover or AI email assistance. The pricing per 1,000 tickets or chats is not publicly available and is provided on request.
In contrast, Alphachat charges $370 per 1,000 tickets or chats and offers two usage tiers: Standard, which includes 3,000 interactions per month, and Enterprise, which provides unlimited interactions with customized pricing. Alphachat supports human handover, allowing seamless transitions from AI to human agents, and includes email lead capture functionality. Both platforms offer analytics and insights, but Alphachat's additional features may cater to businesses looking for more comprehensive customer support solutions.
| Feature | Stonly | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $370 | $99 |
| Usage Tiers | Not provided | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Not provided | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing plans to cater to various business needs. Below is a detailed comparison of their key features, pricing, and capabilities.
All three platforms—Stonly, Alphachat, and My AskAI—offer AI customer support features. This core functionality enables businesses to automate responses and streamline customer interactions.
While both Alphachat and My AskAI offer AI features specifically designed for support agents, Stonly does not. This gives Alphachat and My AskAI an edge in enhancing the productivity of human agents through AI.
Stonly offers three pricing tiers: Starter at $124.00 per month, Business at $249.00 per month, and a customizable Enterprise plan. Alphachat provides a Standard plan at €399 per month and a customizable Enterprise plan. My AskAI offers more flexible and budget-friendly options with Essentials at $60, Pro at $99, and a customizable Enterprise plan. Additionally, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
For the cost of AI per 1,000 tickets or chats, Alphachat charges $370, whereas My AskAI offers a more economical rate at $99. Stonly's pricing for this metric is not provided and is determined on a case-by-case basis.
Alphachat's Standard plan includes 3,000 interactions per month, with unlimited interactions available in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond these limits. Stonly does not specify its usage tiers.
Both Alphachat and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in Stonly or Alphachat.
Both Alphachat and My AskAI offer email lead capture capabilities, whereas Stonly does not.
Alphachat offers unlimited content in both its Standard and Enterprise plans. My AskAI also provides unlimited content across all its plans, with automatic updates. Stonly does not specify content limits.
Alphachat's Standard plan includes one chatbot, with unlimited chatbots available in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not provide information on this feature.
Stonly offers a hosted help center, while Alphachat and My AskAI do not provide this feature.
Alphachat includes a chatbot flow builder, a feature not available in Stonly or My AskAI.
My AskAI supports a wide range of integrations, including websites, various file formats, Google Drive, Notion, Confluence, and more. Alphachat integrates with Floweditor. Stonly does not provide detailed information on content/knowledge integrations.
My AskAI offers extensive integrations with end-user platforms such as Zendesk, Intercom, HubSpot, Slack, Teams, and various social media channels. Alphachat integrates with platforms like Wix, Shopify, WordPress, and others. Stonly supports integrations with Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant. However, none of them are SOC-2 compliant.
Stonly does not specify its support options for different plans. Alphachat offers virtual assistant, email, and ticketing support in its Standard plan, and dedicated account manager support in its Enterprise plan. My AskAI provides web and email support in its Essentials plan, priority web, email, and video support in its Pro plan, and a dedicated Slack channel and success manager in its Enterprise plan.
Alphachat uses OpenAI models. My AskAI offers GPT-4o in its Essentials and Pro plans, and a choice of GPT-4o, Claude, or Gemini in its Enterprise plan. Stonly does not provide information on the AI models it uses.
All three platforms offer API access, allowing for custom integrations and extended functionality.
In summary, while Stonly, Alphachat, and My AskAI all provide robust AI customer support solutions, My AskAI offers more flexible pricing, extensive integrations, and additional features like an AI email assistant and a wide range of supported AI models. This makes My AskAI a versatile and cost-effective choice for businesses looking to enhance their
