Stonly and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Stonly offers a range of pricing plans, starting from $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. However, the exact cost per 1,000 tickets or chats is provided on application (POA). Stonly includes analytics and insights but does not support human handover, AI email assistance, or email lead capture.
Algomo, on the other hand, has a more detailed pricing structure, charging $125 per 1,000 tickets or chats. Its plans range from $9 per month for the Starter plan, $49 per month for the Pro plan, and $499 per month for the Scale plan, with corresponding usage tiers of 100, 600, and 10,000 bot conversations per month. Algomo supports human handover, offers AI email assistance, and includes email lead capture, along with analytics and insights. This positions Algomo as a more feature-rich option in terms of AI capabilities and customer support functionalities.
| Feature | Stonly | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $125 | $99 |
| Usage Tiers | Not provided | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer interactions. Each tool offers distinct features and pricing plans tailored to different business needs. Below, we provide a detailed comparison of these three platforms.
All three platforms—Stonly, Algomo, and My AskAI—offer AI customer support features. However, Stonly does not provide AI features specifically for support agents, whereas both Algomo and My AskAI include these capabilities, making them more versatile for comprehensive support solutions.
Stonly's pricing starts at $124 per month for the Starter plan, moving up to $249 for the Business plan, with custom pricing for the Enterprise tier. Algomo offers a more affordable entry point with its Starter plan at $9 per month, Pro at $49 per month, and Scale at $499 per month. My AskAI's plans are priced at $60 for Essentials, $99 for Pro, and custom pricing for the Enterprise tier. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which could be appealing for businesses wanting to test the service before committing.
Stonly's AI pricing per 1,000 tickets/chats is not provided, whereas Algomo charges $125, and My AskAI charges $99. This makes My AskAI more cost-effective in terms of AI ticket handling compared to Algomo.
Stonly does not provide specific usage tiers. Algomo's tiers range from 100 bot conversations per month in the Starter plan to 10,000 in the Scale plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.
Both Algomo and My AskAI support human handover, enabling seamless transitions from AI to human agents. Stonly lacks this feature, which might limit its effectiveness in complex customer support scenarios.
All three platforms provide conversation analytics and insights, allowing businesses to monitor and improve their customer support interactions.
Algomo and My AskAI both offer AI email assistants and email lead capture features, whereas Stonly does not. This makes Algomo and My AskAI more robust for businesses looking to capture leads and manage email communications through AI.
Stonly does not specify content limits. Algomo's content limits range from 10 million characters per workspace in the Starter plan to 100 million in the Scale plan. My AskAI offers unlimited webpages and documents across all plans, which automatically update, providing greater flexibility for content management.
Stonly does not provide specific details on the number of chatbots/agents supported. Algomo allows for 1 chatbot in the Starter plan, 2 in the Pro plan, and unlimited bots in the Scale plan. My AskAI supports 1 chatbot with both public and private modes in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
Stonly offers a hosted help centre, a feature not available in Algomo and My AskAI. None of the three platforms provide a chatbot flow builder.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack for end-user connections. Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and many more, making it highly versatile for different business needs.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Stonly's support details are not fully mentioned, while Algomo offers live chat support across all plans and priority support in the Scale plan. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated Slack and success manager support in the Enterprise plan.
Stonly does not specify the AI models used. Algomo uses its own models, while My AskAI utilizes GPT-4o in the Essentials and Pro plans and offers GPT-4o/Claude/Gemini in the Enterprise plan. All three platforms provide API access.
In conclusion, My AskAI stands out for its competitive pricing, extensive integrations, and comprehensive support features, making it a strong contender in the AI customer support market. Algomo offers affordable entry-level plans and robust AI functionalities, while Stonly provides a hosted help centre and a focus on conversation analytics.
