Stonly and Aidbase are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Stonly offers a tiered pricing structure with plans starting from $124 per month for the Starter plan, $249 per month for the Business plan, and custom pricing for the Enterprise plan. The cost per 1,000 tickets or chats is provided on a quote basis. Stonly includes analytics and insights but lacks features such as human handover, AI email assistant, and email lead capture.
Aidbase, on the other hand, provides a more straightforward pricing model with a cost of $29 per 1,000 tickets or chats. Its usage tiers range from the Standard plan at $29 per month for 2,500 messages, the Pro plan at $99 per month for 10,000 messages, and the Expert plan at $399 per month for 100,000 messages. While Aidbase does not offer analytics and insights, it includes an AI email assistant and email lead capture, which are not available in Stonly. Both platforms do not support human handover, focusing on fully automated customer support solutions.
| Feature | Stonly | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | No | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $29 | $99 |
| Usage Tiers | Not provided | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | No | Yes | Yes |
| Pricing Page | Stonly pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Not provided | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Stonly, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a range of features and pricing plans tailored to different business needs.
All three platforms—Stonly, Aidbase, and My AskAI—offer AI customer support features aimed at enhancing the customer service experience. However, My AskAI stands out by also offering AI features specifically designed for support agents, providing an added layer of functionality.
Stonly offers three pricing plans: Starter ($124.00/mo), Business ($249.00/mo), and Enterprise (custom pricing). Aidbase has more affordable options with its Standard ($29/mo), Pro ($99/mo), and Expert ($399/mo) plans. My AskAI provides competitive pricing with its Essentials ($60), Pro ($99), and Enterprise (POA) plans, and uniquely offers a 30-day free trial on all plans without requiring a credit card.
The AI price per 1,000 tickets/chats is not provided by Stonly and is available upon request. Aidbase charges $29, while My AskAI charges $99, reflecting its advanced AI capabilities.
Stonly does not provide specific usage tiers. Aidbase offers three tiers: Standard (2,500 messages/mo), Pro (10,000 messages/mo), and Expert (100K messages/mo). My AskAI provides Essentials (200 conversations/mo), Pro (1,000 conversations/mo), and Enterprise (unlimited), with an additional $0.10 per conversation beyond the limits.
Only My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary, enhancing the overall customer support experience.
Stonly and My AskAI both offer conversation analytics and insights, aiding in the evaluation and improvement of customer interactions. Aidbase does not provide this feature.
Aidbase and My AskAI both offer AI email assistants and email lead capture capabilities, while Stonly does not provide these features.
Aidbase provides specific content limits across its plans, while My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. Stonly does not disclose content limits.
Aidbase offers a varying number of chatbots across its plans, while My AskAI provides one chatbot with two modes (public and private) in its Essentials and Pro plans and unlimited chatbots in its Enterprise plan. Stonly does not specify the number of chatbots/agents.
Stonly is the only platform that offers a hosted help center, which can be a valuable resource for customer self-service.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. Aidbase integrates with websites and Zapier. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and many end-user platforms like Slack, Teams, and WhatsApp, among others.
All three platforms are GDPR compliant. None are SOC-2 compliant. My AskAI provides comprehensive support options across its plans, including web, email, video, and Slack support, along with a dedicated success manager for Enterprise users.
Aidbase uses GPT-3.5 and GPT-4 models. My AskAI utilizes GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise users. Stonly does not specify the AI models it uses. All three platforms offer API access.
In summary, while Stonly, Aidbase, and My AskAI all offer robust AI customer support features, My AskAI distinguishes itself with its additional AI features for support agents, comprehensive integration options, and extensive support services. These features, combined with competitive pricing and a 30-day free trial, position My AskAI as a versatile and powerful option in the AI customer support market.
