Stonly is an AI customer support tool designed to deflect support tickets by providing users with interactive guides and tutorials. It aims to streamline customer service operations by reducing the number of tickets that require human intervention. Stonly offers robust analytics and insights, enabling businesses to monitor and optimize their customer support processes effectively.
Pricing for Stonly is structured across three plans: Starter at $124 per month, Business at $249 per month, and a custom-priced Enterprise plan. While detailed pricing per 1,000 tickets or chats is not provided and requires a price on application (POA), the tool does not offer human handover capabilities or an AI email assistant. Additionally, Stonly does not include email lead capture features, focusing instead on enhancing customer self-service through its interactive solutions.
| Feature | Stonly | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | No | Yes |
| Price Plans | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $99 |
| Usage Tiers | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | No | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | No | Yes |
| Pricing Page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
Stonly and My AskAI are AI customer support tools designed to help businesses deflect support tickets by automating responses and providing advanced customer service features. Both platforms offer unique functionalities and pricing structures aimed at different business needs.
Both Stonly and My AskAI offer AI customer support features. However, My AskAI extends its capabilities to support agents as well, which Stonly does not provide. This feature can be particularly beneficial for companies looking to enhance their support team's efficiency.
Stonly's pricing starts at $124.00 per month for the Starter plan and goes up to $249.00 per month for the Business plan, with a custom price for the Enterprise plan. My AskAI offers more affordable options with the Essentials plan at $60 per month and the Pro plan at $99 per month. Both platforms offer enterprise-level solutions with custom pricing. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
Stonly's pricing for AI per 1,000 tickets/chats is not disclosed publicly, whereas My AskAI charges a transparent rate of $99. This clarity in pricing can be advantageous for businesses planning their budgets.
My AskAI provides detailed usage tiers, starting with 200 conversations per month for the Essentials plan and going up to unlimited conversations for the Enterprise plan. Additional conversations are charged at $0.10 each. Stonly does not provide specific usage tiers.
My AskAI supports human handover, allowing seamless transition from AI to human agents when necessary. Stonly does not offer this feature, potentially limiting its ability to handle complex customer queries.
Both platforms offer conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI includes an AI email assistant and email lead capture functionalities, which are not available in Stonly. These features can enhance customer engagement and streamline lead management.
My AskAI offers unlimited webpages and documents across all plans, with automatic updates. Stonly does not provide information on content limits.
My AskAI allows for one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not specify the number of chatbots or agents supported.
Stonly offers a hosted help center, while My AskAI does not provide this feature.
Neither Stonly nor My AskAI includes a chatbot flow builder.
Stonly integrates with Segment, Zapier, Freshpaint, and Rudderstack. My AskAI offers a broader range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more. This extensive integration support can be crucial for businesses looking for a more connected ecosystem.
Both platforms are GDPR compliant, ensuring data protection and privacy. However, neither is SOC-2 compliant.
Stonly's support options are not clearly mentioned, while My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and Slack and a success manager for the Enterprise plan.
My AskAI offers various AI models, including GPT-4o for Essentials and Pro plans, and GPT-4o/Claude/Gemini for the Enterprise plan. Stonly does not specify the AI models it uses.
Both Stonly and My AskAI offer API access, enabling businesses to integrate their services with other applications and platforms.
While both Stonly and My AskAI provide robust AI customer support solutions, My AskAI offers additional features for support agents, a more transparent pricing structure, and a wider range of integrations. These distinctions can make My AskAI a more versatile and cost-effective option for businesses looking to enhance their customer support capabilities.
