SiteGPT and Zipchat are AI customer support tools designed to deflect support tickets by automating responses and providing relevant information to users. SiteGPT offers a more cost-effective solution with a price of $25 per 1,000 tickets or chats, compared to Zipchat's $86 for the same volume. SiteGPT provides various usage tiers, including Starter (4k messages/month), Growth (10k messages/month), Scale (40k messages/month), and Enterprise (unlimited messages/month), with pricing starting at $49/month and scaling up to custom enterprise solutions. Additional features include human handover, analytics/insights, and email lead capture, though it lacks an AI email assistant.
On the other hand, Zipchat's pricing starts at $49/month for the Starter plan, but its usage tiers are lower, beginning with 500 replies/month and extending to 6,000 replies/month in the Scale plan. Despite its higher cost per 1,000 tickets or chats, Zipchat also includes analytics/insights and email lead capture but does not offer human handover or an AI email assistant. The Pro and Scale plans are priced at $249/month and $499/month, respectively, with enterprise pricing available upon request. Both platforms aim to streamline customer support, but they cater to different scales of operation and budgetary considerations.
| Feature | SiteGPT | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $86 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
SiteGPT, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service. These platforms offer various features and pricing plans to cater to different business needs. This summary compares their key features, pricing, and capabilities to help you understand how My AskAI stands in the market relative to its competitors.
All three platforms—SiteGPT, Zipchat, and My AskAI—offer AI customer support features. However, only SiteGPT and My AskAI extend their AI capabilities to support agents, allowing for a more comprehensive support system.
SiteGPT offers four pricing tiers: Starter at $49 per month, Growth at $99 per month, Scale at $399 per month, and Enterprise starting at $999 per month. Additionally, there are costs for removing SiteGPT branding and extra message packages. Zipchat's plans range from $49 to $499 per month, with an Enterprise option available on a POA basis. My AskAI offers three plans: Essentials at $60, Pro at $99, and Enterprise on a POA basis, with a 30-day free trial available for all plans without requiring a credit card.
SiteGPT charges $25 per 1,000 tickets/chats, making it the most cost-effective option. Zipchat is priced at $86, while My AskAI charges $99 per 1,000 tickets/chats.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Zipchat offers between 500 and 6,000 replies per month depending on the plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both SiteGPT and My AskAI support human handover, enabling a seamless transition from AI to human agents when necessary. Zipchat does not offer this feature.
All three platforms—SiteGPT, Zipchat, and My AskAI—provide conversation analytics and insights, helping businesses to monitor and improve their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, offering an additional layer of support automation. SiteGPT and Zipchat do not provide this feature.
All three platforms—SiteGPT, Zipchat, and My AskAI—support email lead capture, helping businesses gather potential customer information.
SiteGPT's content limits vary from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. Zipchat offers between 1,000 and 30,000 web pages. My AskAI stands out by offering unlimited web pages and documents across all its plans, which are updated automatically.
SiteGPT offers between 1 and unlimited chatbots depending on the plan. Zipchat's details on the number of chatbots are unclear beyond the Starter plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms—SiteGPT, Zipchat, or My AskAI—offer a hosted help center or a chatbot flow builder.
SiteGPT and My AskAI offer extensive integrations for content and knowledge, including various file types and cloud storage services. Zipchat's integrations are more limited, focusing primarily on websites and customer conversations.
My AskAI provides a wide range of end-user integrations, including major platforms like Zendesk, Intercom, HubSpot, Slack, and many more. SiteGPT and Zipchat offer fewer integrations, with SiteGPT planning to add more in the future.
