SiteGPT and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. SiteGPT offers a tiered pricing model based on the number of messages per month, ranging from the Starter plan at $49 per month for up to 4,000 messages to the Enterprise plan starting at $999 per month for unlimited messages. It charges $25 per 1,000 tickets or chats and includes features such as human handover, analytics and insights, and email lead capture. Additional services like removing SiteGPT branding and extra message capacity are available for an extra fee.
Watermelon, on the other hand, structures its pricing based on features rather than message volume, with plans starting from €149 per month for the Basic tier up to €1,499 per month for the Enterprise tier. It charges significantly more at $522 per 1,000 tickets or chats. Similar to SiteGPT, Watermelon offers human handover, analytics and insights, and email lead capture but does not include an AI email assistant. The pricing and feature structure of Watermelon indicates a focus on more comprehensive feature sets at higher pricing tiers.
In summary, while both SiteGPT and Watermelon provide essential tools for managing customer support, SiteGPT appears to offer a more cost-effective solution with a clear focus on message-based usage tiers, whereas Watermelon's higher price point suggests a feature-rich approach tailored to different business needs.
| Feature | SiteGPT | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $522 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations through automation and intelligent responses. Each platform offers distinct features, pricing plans, and capabilities tailored to different business needs.
All three platforms provide AI customer support features and AI tools for support agents. They support human handover, allowing seamless transitions from AI to human agents when necessary. They also offer conversation analytics and insights to help businesses understand and improve their customer interactions.
SiteGPT offers several pricing tiers: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional costs include removing branding for $50/month and extra message packs for $50 per 5,000 messages. Watermelon’s pricing starts at €149/month for the Basic plan, €299/month for Premium, €599/month for Business, and €1,499/month for Enterprise. My AskAI has a more straightforward pricing structure with Essentials at $60/month, Pro at $99/month, and Enterprise available on a POA basis. My AskAI also offers a 30-day free trial on all plans without requiring a credit card.
SiteGPT charges $25 per 1,000 tickets/chats, while Watermelon has a significantly higher rate at $522. My AskAI’s rate is $99 per 1,000 tickets/chats, positioning it as a middle-ground option.
SiteGPT’s usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Watermelon’s usage is based on features rather than message limits. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
Among the three, only My AskAI offers an AI email assistant, providing an additional layer of support automation not available in SiteGPT or Watermelon.
SiteGPT’s content limits vary by plan, from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. Watermelon offers unlimited channels across all plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
SiteGPT offers 1 chatbot in the Starter plan, scaling up to unlimited chatbots in the Enterprise plan. Watermelon starts with no chatbots in the Basic plan and goes up to 10 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
SiteGPT supports a wide range of content and end-user integrations, including popular platforms like Google Drive, Dropbox, OneDrive, and various messaging apps. Watermelon’s integrations are more limited but include major social media and communication channels. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, and several customer service platforms like Zendesk and Intercom.
Support options vary, with SiteGPT providing email support acro
