SiteGPT and Voiceflow are AI customer support tools designed to deflect support tickets by automating responses and capturing leads. SiteGPT offers tiered pricing based on message volume, starting with the Starter plan at $49 per month for up to 4,000 messages and scaling up to an Enterprise plan starting at $999 per month for unlimited messages. The cost per 1,000 tickets or chats is $25. Key features include human handover capabilities, analytics and insights, and email lead capture, though it does not offer an AI email assistant. Additional options like removing branding and adding extra messages are available for an extra fee.
Voiceflow, on the other hand, structures its pricing around AI token usage, with a free Sandbox tier offering up to 100,000 monthly AI tokens and a Pro plan at $50 per month for 2 million tokens. The Teams plan costs $625 per month for 10 million tokens, and Enterprise pricing is customized. Unlike SiteGPT, Voiceflow does not support human handover but does provide analytics and insights, along with email lead capture. The price per 1,000 tickets or chats is determined on a per-organization basis (POA).
In summary, SiteGPT and Voiceflow cater to different pricing models and feature sets, with SiteGPT focusing on message volume and human handover capabilities, and Voiceflow emphasizing AI token usage without human handover. Both offer analytics and email lead capture, but neither includes an AI email assistant.
| Feature | SiteGPT | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Voiceflow, and My AskAI are all AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures tailored to different business needs.
All three platforms—SiteGPT, Voiceflow, and My AskAI—provide AI customer support features. However, only SiteGPT and My AskAI extend their AI capabilities to support agents, enhancing internal operations.
SiteGPT offers tiered pricing starting from $49 per month for the Starter plan, going up to $999 per month for the Enterprise plan. Additional features such as removing branding or adding extra messages come at extra costs. Voiceflow's pricing begins with a free Sandbox plan and scales up to a custom Enterprise plan. My AskAI offers plans starting at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. SiteGPT charges $25, while My AskAI charges $99. Voiceflow's pricing is available on request, indicating a potentially more customized approach.
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Voiceflow measures usage in AI tokens, offering up to 10 million tokens per month in the Teams plan. My AskAI offers 200 conversations per month in the Essentials plan, scaling up to unlimited conversations in the Enterprise plan, with additional charges for exceeding limits.
Both SiteGPT and My AskAI support human handover, allowing seamless transitions from AI to human agents. Voiceflow does not offer this feature.
All three platforms—SiteGPT, Voiceflow, and My AskAI—provide conversation analytics and insights, enabling businesses to analyze and improve their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or Voiceflow. This can significantly enhance email-based customer support.
All three platforms support email lead capture, helping businesses gather potential customer information through AI interactions.
SiteGPT offers varying content limits based on the plan, from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. Voiceflow's limits are based on the number of knowledge base sources per agent. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
SiteGPT and Voiceflow offer multiple chatbots/agents, with the number increasing based on the plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help center, focusing instead on chatbot-based support.
Voiceflow includes a chatbot flow builder, allowing for customizable interaction flows. This feature is not available in SiteGPT or My AskAI.
All three platforms offer extensive integrations for content and knowledge management. SiteGPT and My AskAI support a wide range of file types and cloud storage services. My AskAI also integrates with various CRM and support platforms like Zendesk, Intercom, and Salesforce, providing more comprehensive integration options.
SiteGPT, Voiceflow, and My AskAI offer various integrations for end-user interactions, including popular platforms like Slack, WhatsApp, and Zendesk. My AskAI provides the most extensive range of integrations, including social media platforms like Instagram and Twitter via Intercom/Zendesk.
All platforms are GDPR compliant. Voiceflow is the only one that is SOC-2 compliant. Support varies by plan, with SiteGPT offering more personalized support at higher tiers. My AskAI provides priority support and a success manager for Enterprise users.
SiteGPT and My AskAI primarily use GPT-4o, with My AskAI offering additional models like Claude and Gemini for Enterprise users. Voiceflow supports a range of LLMs, depending on the plan.
All three platforms offer API access, enabling businesses to integrate their AI support tools with other systems and customize their functionality.
While SiteGPT, Voiceflow, and My AskAI all offer robust AI customer support solutions, My AskAI distinguishes itself with features like an AI email assistant, extensive integrations, and flexible content limits. These benefits make My AskAI a strong contender for businesses looking to enhance their customer support capabilities.
