AI customer support features comparison: SiteGPT vs Userlike

Overview

SiteGPT, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—SiteGPT, Userlike, and My AskAI—offer AI-driven customer support features. These tools are designed to automate responses and handle customer inquiries efficiently.

AI Features for Support Agents

SiteGPT and My AskAI provide AI features specifically for support agents, enhancing their productivity and enabling more effective customer interactions. Userlike, on the other hand, does not offer AI features for support agents.

Pricing Plans

SiteGPT offers four pricing tiers: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional costs include $50/month to remove branding and $50/month for an extra 5,000 messages. Userlike's plans range from Free to $350/month for the Corporate plan, with custom pricing for the Flex plan. Additional costs include WhatsApp campaigns at $39/month and $20/month per additional user. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise pricing on request. My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

SiteGPT charges $25 per 1,000 tickets/chats, while My AskAI charges $99. Userlike's pricing for this metric is on a per-quote basis (POA).

Usage Tiers

SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Userlike offers unlimited conversations across all its plans. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and the Enterprise plan offers unlimited conversations, with additional conversations costing $0.10 each.

Human Handover

Both SiteGPT and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userlike does not offer this feature.

Conversation Analytics/Insights

All three platforms—SiteGPT, Userlike, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions better.

AI Email Assistant

Only My AskAI offers an AI email assistant, adding an extra layer of automation for handling customer inquiries via email. SiteGPT and Userlike do not have this feature.

Email Lead Capture

All three platforms—SiteGPT, Userlike, and My AskAI—support email lead capture, facilitating the collection of customer information for follow-up.

Content Limits

SiteGPT's content limits vary by plan, from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Userlike does not specify content limits.

Number of Chatbots/Agents

SiteGPT's number of chatbots ranges from one in the Starter plan to unlimited in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not provide information on the number of chatbots or agents.

Hosted Help Centre

None of the three platforms offer a hosted help center.

Chatbot Flow Builder

Userlike is the only platform among the three that offers a chatbot flow builder, allowing businesses to design custom conversation flows. SiteGPT and My AskAI do not have this feature.

Integrations (Content/Knowledge)

SiteGPT integrates with a variety of content sources, including websites, files, and cloud storage services such as Google Drive, Dropbox, and OneDrive. My AskAI also supports extensive integrations, including websites, various file types, and platforms like Confluence, Zendesk, and Salesforce. Userlike integrates primarily with FAQ documents, customer service transcripts, and product documentation.

Integrations (End Users)

SiteGPT integrates with several end-user platforms, including Google Chat, Messenger, Slack, and Zendesk. Userlike supports website chat, WhatsApp, Facebook Messenger, and other messaging platforms. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and WhatsApp via third-party platforms.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Support varies by plan: SiteGPT offers email support for lower tiers and more comprehensive support for higher tiers. Userlike provides GPT-4 support across all plans, with additional professional onboarding for the Flex plan. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support via Slack and a success manager for Enterprise clients.

AI Models Available

SiteGPT and My AskAI both utilize GPT-4o. Userlike employs GPT-4 for its Corporate and Flex plans, but does not specify the AI models for other plans. My AskAI also offers additional AI models like Claude and Gemini for its Enterprise plan.

API Access

All three platforms provide API access, allowing businesses to integrate their customer support systems with other applications and services.

Conclusion

While SiteGPT, Userlike, and My AskAI all offer robust AI customer support tools, My AskAI stands out with its AI email assistant, extensive integrations, and flexible support options. These features, combined with competitive pricing and a 30-day free trial, position My AskAI as a versatile solution for businesses looking to enhance their customer support capabilities.