SiteGPT and Userlike are AI customer support tools designed to deflect support tickets by automating responses and providing efficient customer service. SiteGPT offers a tiered pricing structure based on the number of messages per month, starting at $49 per month for the Starter plan and scaling up to $999 per month for the Enterprise plan. The cost per 1,000 tickets/chats is $25. SiteGPT includes features such as human handover, analytics/insights, and email lead capture but does not offer an AI email assistant. Additionally, users can remove SiteGPT branding for an extra $50 per month and purchase additional message packages.
Userlike, on the other hand, provides unlimited conversations across all its pricing tiers, which range from a free plan to a custom-priced Flex plan. Specific pricing includes $130 per month for the Team plan and $350 per month for the Corporate plan. Unlike SiteGPT, Userlike does not support human handover but does offer analytics/insights and email lead capture. Additional services such as WhatsApp campaigns and extra user licenses are available for an additional fee. The price per 1,000 tickets/chats is not specified and is determined on a case-by-case basis (POA).
In summary, SiteGPT and Userlike both offer comprehensive AI-driven customer support solutions with distinct pricing models and feature sets. SiteGPT's structured tiers and additional customization options cater to varied business needs, while Userlike's unlimited conversation model and additional service options provide flexibility for different organizational requirements.
| Feature | SiteGPT | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Userlike, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—SiteGPT, Userlike, and My AskAI—offer AI-driven customer support features. These tools are designed to automate responses and handle customer inquiries efficiently.
SiteGPT and My AskAI provide AI features specifically for support agents, enhancing their productivity and enabling more effective customer interactions. Userlike, on the other hand, does not offer AI features for support agents.
SiteGPT offers four pricing tiers: Starter at $49/month, Growth at $99/month, Scale at $399/month, and Enterprise starting at $999/month. Additional costs include $50/month to remove branding and $50/month for an extra 5,000 messages. Userlike's plans range from Free to $350/month for the Corporate plan, with custom pricing for the Flex plan. Additional costs include WhatsApp campaigns at $39/month and $20/month per additional user. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise pricing on request. My AskAI offers a 30-day free trial on all plans without requiring a credit card.
SiteGPT charges $25 per 1,000 tickets/chats, while My AskAI charges $99. Userlike's pricing for this metric is on a per-quote basis (POA).
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. Userlike offers unlimited conversations across all its plans. My AskAI's Essentials plan includes 200 conversations per month, Pro includes 1,000, and the Enterprise plan offers unlimited conversations, with additional conversations costing $0.10 each.
Both SiteGPT and My AskAI support human handover, allowing seamless transitions from AI to human agents. Userlike does not offer this feature.
All three platforms—SiteGPT, Userlike, and My AskAI—provide conversation analytics and insights, helping businesses understand customer interactions better.
Only My AskAI offers an AI email assistant, adding an extra layer of automation for handling customer inquiries via email. SiteGPT and Userlike do not have this feature.
All three platforms—SiteGPT, Userlike, and My AskAI—support email lead capture, facilitating the collection of customer information for follow-up.
SiteGPT's content limits vary by plan, from 200 training web pages in the Starter plan to 100,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates. Userlike does not specify content limits.
SiteGPT's number of chatbots ranges from one in the Starter plan to unlimited in the Enterprise plan. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Userlike does not provide information on the number of chatbots or agents.
None of the three platforms offer a hosted help center.
Userlike is the only platform among the three that offers a chatbot flow builder, allowing businesses to design custom conversation flows. SiteGPT and My AskAI do not have this feature.
