SiteGPT and Userdesk are AI customer support tools designed to deflect support tickets by automating responses and capturing leads. SiteGPT offers a range of pricing plans, starting with the Starter plan at $49 per month for up to 4,000 messages, scaling up to the Enterprise plan at $999 per month for unlimited messages. It charges $25 per 1,000 tickets or chats. SiteGPT includes features such as human handover, analytics and insights, and email lead capture. Additionally, users can remove SiteGPT branding for an extra $50 per month and purchase additional message capacity in increments of 5,000 messages for $50.
Userdesk, on the other hand, offers a more cost-effective entry-level option with a free plan allowing 30 AI messages per month, and its pricing tiers range from $19 per month for the Hobby plan to $499 per month for the Enterprise plan, which includes up to 100,000 messages. Userdesk charges $24 per 1,000 tickets or chats. Unlike SiteGPT, Userdesk does not support human handover or provide analytics and insights, but it does include email lead capture. Users can also opt to remove "Powered by Userdesk" branding for an additional $39 per month.
Both tools target businesses looking to streamline customer support through AI, but they differ in their feature sets and pricing structures, catering to different business needs and budgets.
| Feature | SiteGPT | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | $24 | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | SiteGPT pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT,Userdesk, andMy AskAIare three AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers unique features, pricing plans, and capabilities, catering to different business needs.
AI Customer Support Featuresare available across all three platforms, ensuring that businesses can automate their customer service processes effectively. However, when it comes to AI features specifically designed for support agents, both SiteGPT and My AskAI provide these, while Userdesk's offerings in this area are yet to be confirmed.
Pricing Plansvary significantly among the three. SiteGPT's plans range from $49/month for the Starter plan to $999/month for the Enterprise plan, with additional costs for removing branding and extra messages. Userdesk offers a more budget-friendly range starting from a free plan to $499/month for the Enterprise plan. My AskAI's plans are priced at $60/month for Essentials, $99/month for Pro, and a POA (Price on Application) for Enterprise, with a notable 30-day free trial on all plans without requiring a credit card.
When considering theAI Price Per 1,000 tickets/chats, My AskAI is the most expensive at $99, compared to SiteGPT's $25 and Userdesk's $24. This may reflect differences in the underlying AI models or the level of service provided.
Usage Tiersshow that SiteGPT offers up to 40k messages per month on its Scale plan, with unlimited messages available on the Enterprise plan. Userdesk provides up to 100,000 AI messages per month on its highest tier. My AskAI sets its limits at 1,000 conversations per month on the Pro plan, with unlimited conversations on the Enterprise plan, charging $0.10 per conversation beyond these limits.
Human Handoveris supported by both SiteGPT and My AskAI, allowing seamless transitions from AI to human agents when necessary. Userdesk does not currently offer this feature.
Conversation Analytics/Insightsare available in SiteGPT and My AskAI, providing valuable data for improving customer support. Userdesk does not offer this feature.
AI Email Assistantis a unique feature of My AskAI, not available in either SiteGPT or Userdesk, potentially offering more comprehensive support capabilities.
Email Lead Captureis supported by all three platforms, ensuring that potential leads can be captured and followed up on effectively.
Content Limitsshow that My AskAI offers unlimited training content across all its plans, whereas SiteGPT and Userdesk have varying limits based on their respective plans.
Regarding theNumber of Chatbots/Agents, SiteGPT and Userdesk both offer multiple chatbots based on the plan, with SiteGPT providing unlimited chatbots at the Enterprise level. My AskAI offers one chatbot with two modes (public and private) on its lower plans, with unlimited chatbots available on the Enterprise plan.
None of the platforms offer aHosted Help Centreor aChatbot Flow Builder, focusing instead on their core AI support functionalities.
Integrations (Content/Knowledge)are extensive for all platforms, with My AskAI offering the broadest range, including integrations with Confluence, Gitbook, and Salesforce, among others. SiteGPT and Userdesk also support multiple integrations, though with fewer options compared to My AskAI.
Integrations (End Users)are robust across the board, with My AskAI providing the most comprehensive list, including integrations with Teams, Zapier, and various social media platforms via Intercom/Zendesk. SiteGPT and Userdesk also offer a range of integrations, though with some limitations.
All three platforms areGDPR Compliant, ensuring data protection and privacy standards are met. However, none are SOC-2 Compliant.
Supportlevels vary, with SiteGPT offering different levels of support based on the plan, including account managers for the Enterprise tier. Userdesk's support details are not provided. My AskAI offers web and email support on Essentials, priority support on Pro, and a dedicated success manager on the Enterprise plan.
Lastly, theAI Models Availablediffer, with SiteGPT using GPT-4o, Userdesk offering a mix of GPT-3.5 and GPT-4 depending on the plan, and My AskAI providing options for GPT-4o, Claude, and Gemini on the Enterprise plan.
In summary, while all three platforms provide robust AI customer support features, My AskAI stands out with its unique AI Email Assistant, extensive integrations, and comprehensive support options.
