SiteGPT and Stonly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. SiteGPT offers a tiered pricing model based on message volume, starting at $49 per month for the Starter plan and scaling up to $999 per month for the Enterprise plan. It charges $25 per 1,000 tickets or chats. Key features include human handover, analytics and insights, and email lead capture, although it lacks an AI email assistant. Additional services such as removing SiteGPT branding and extra message capacity are available at an extra cost.
Stonly, on the other hand, does not provide a fixed price per 1,000 tickets or chats, opting instead for a price on application (POA) model. It offers three main pricing plans: Starter at $124 per month, Business at $249 per month, and a custom-priced Enterprise plan. Stonly includes analytics and insights but does not support human handover or email lead capture. Unlike SiteGPT, Stonly does not offer an AI email assistant either. This positions SiteGPT as a more flexible option in terms of pricing and features, while Stonly may cater to businesses looking for a straightforward, albeit higher, starting price point.
| Feature | SiteGPT | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $25 | POA | $99 |
| Usage Tiers | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | SiteGPT pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
SiteGPT, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers various features and pricing plans to cater to different business needs.
All three platforms, SiteGPT, Stonly, and My AskAI, offer AI customer support features. However, only SiteGPT and My AskAI extend their AI capabilities to support agents, providing additional tools to assist human agents in their tasks.
SiteGPT offers a range of pricing plans starting from $49 per month for the Starter plan, scaling up to $999 per month for the Enterprise plan. They also offer add-ons like removing branding for $50 per month and extra messages for $50 per 5k messages.
Stonly’s pricing begins at $124 per month for the Starter plan and goes up to $249 per month for the Business plan, with custom pricing available for Enterprise solutions.
My AskAI has a simpler pricing structure with the Essentials plan at $60 per month, the Pro plan at $99 per month, and custom pricing for the Enterprise plan. My AskAI also provides a 30-day free trial on all plans without requiring a credit card.
For AI pricing per 1,000 tickets or chats, SiteGPT charges $25, while My AskAI charges $99. Stonly's pricing for this feature is available on request (POA).
SiteGPT's usage tiers range from 4,000 messages per month in the Starter plan to unlimited messages in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with additional conversations costing $0.10 each. Stonly does not provide specific usage tiers.
Both SiteGPT and My AskAI support human handover, allowing seamless transition from AI to human agents. Stonly does not offer this feature. All three platforms provide conversation analytics and insights to help businesses understand and improve customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in SiteGPT or Stonly. Both SiteGPT and My AskAI support email lead capture, whereas Stonly does not.
SiteGPT has varying content limits based on the plan, starting from 200 training web pages to 100,000 in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. Stonly does not specify content limits.
For the number of chatbots or agents, SiteGPT ranges from 1 chatbot in the Starter plan to unlimited in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Stonly does not specify this feature.
Stonly is the only platform that offers a hosted help center. None of the three platforms provide a chatbot flow builder.
SiteGPT and My AskAI offer extensive integrations with various content and knowledge management systems. My AskAI supports a broader range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, and more. SiteGPT also offers several integrations, with some features coming soon. Stonly provides integrations mainly through Segment, Zapier, Freshpaint, and Rudderstack.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies across the platforms, with My AskAI offering comprehensive support options across its plans, including priority web, email, and video support in the Pro plan, and dedicated success managers in the Enterprise plan. SiteGPT and Stonly offer varying levels of support based on the plan, with SiteGPT providing more detailed support options for higher-tier plans.
Both SiteGPT and My AskAI use the GPT-4o AI model, with My AskAI also offering Claude and Gemini models for Enterprise plans. All three platforms provide API access.
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